Ratings based on 1,375 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Totally loved our stay at fantasy!

Posted Jul 12, 2017
Friendly, very well trained staff, no complains even with four wild children!
Comment from Hotel Management
Jul 13, 2017 by Diana, Hotel Management
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Convince

Posted Jul 11, 2017
Bring in the Edmonton West Mall was excellent for everything one may need.
Comment from Hotel Management
Jul 11, 2017 by Jerimay, Hotel Management
Hello Freda, Thank you for your review! The hotel's location is definitely convenient for our guests as we are directly attached to the West Edmonton Mall. This makes it easy for guests to access the many stores, services, and attractions the mall has to offer. We thank you again and hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

It will only get better

Posted Jul 5, 2017
Pros: Location. I am really happy we decided to stay here while visiting the mall.
Even though they in the middle of renovating, the hotel was great. Perfect location inside the mall, which made it convienent for spending time in the mall and then rest - perfect for families with children.
Comment from Hotel Management
Jul 6, 2017 by Diana, Hotel Management
Thank you for the wonderful review! We are very happy to hear that you truly enjoyed your stay. We look forward to welcoming you back to the hotel in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria

Really cool truck theme room in a huge mall.

Posted Jul 5, 2017
Very impressed by the hotel's truck theme room. Super fun for young kids. The jacuzzi in the room was an added bonus. All of the activities available in the West Edmonton Mall made the experience an epic adventure. I would highly recommend a vacation staying at the Fantasyland Hotel.
Comment from Hotel Management
Jul 6, 2017 by Diana, Hotel Management
Hello Barb! We are glad to hear that you enjoyed your stay and that you are recommending us. We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Excellent staff, we were early 1:30 no problem checking in, room was clean, lots to do at the mall, great options for foodies, overall pleasant experience.
Comment from Hotel Management
Jul 5, 2017 by Diana, Hotel Management
Thank you for your review! We are happy that you enjoyed your stay and we are genuinely looking forward to having you again as a guest at the Fantasyland.
5 out of 5
Recommended
for Everyone
by A verified traveler from wetaskiwin

Beutiful & relaxing

Posted Jul 3, 2017
Very quite, it was very romantic room. Thank you for your service. The thing that I don't like is very expensive on.canada day.
Comment from Hotel Management
Jul 4, 2017 by Jerimay, Hotel Management
Hello, Thank you for your review! The Fantasyland Hotel is a unique property with various themed rooms to make our guests' stays as memorable as possible. We are happy to hear you enjoyed your room and we hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 3, 2017
I like this hotel very much. The room was very big and clean. In addition, we got a big discount for Waterpark and other attractions in West Edmonton Mall.
Comment from Hotel Management
Jul 4, 2017 by Jerimay, Hotel Management
Hello, Thank you for your review! One of the perks of staying at the Fantasyland Hotel is the discounted attraction passes available for our guests at the front desk! We are happy to hear you were able to take advantage of them. We hope to see you again for your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved the Truck room

Posted May 27, 2017
Loved the theme room but the bathroom needs updating. There was also renovations going on which they didn't tell us about so my child was unable to nap.
Comment from Hotel Management
Jun 20, 2017 by Jerimay, Hotel Management
Hello, Thank you for sharing your experience with us! We are happy to hear you enjoyed one of the many themed rooms our hotel has to offer. We appreciate your feedback regarding the bathroom as we are always looking for areas to improve on so we can provide our guests with a memorable experience. We do hope to see you again!
4 out of 5
by Virgilio

Posted May 18, 2017 on Hotels
Comment from Hotel Management
May 20, 2017
Hello Virgilio, Thank you for taking the time to rate your experience with us. We hope to see you again.
4 out of 5
by Amir

Its Ok nothing wow.

Posted May 14, 2017 on Hotels
The theme room is realy nice and its in the mall. Poor food choices weather its the room service or that restaurant. Thank god we are in the mall & parking is a headache.
Comment from Hotel Management
May 20, 2017
Hello Amir, We are glad to hear you enjoyed your stay in one of our theme rooms. We are sorry to hear that our food service was not to your liking, but the great thing about being right inside the mall is the restaurant options are plenty. When it comes to parking, especially on a weekend, it does fill up fast, but once you park, you don't have to move until you're heading home, as everything you need is inside the mall. Thank you for sharing with us and we hope to see you again.