Ratings based on 1,365 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2017
It was a good stay. Very convenient if you are using the water park.
Comment from Hotel Management
Jul 26, 2017 by Diana, Hotel Management
Thank you for your feedback. We are glad to hear that you had enjoyed your stay. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Regina, SK

Great family hotel

Posted Jul 20, 2017
Pros: Elevators were quick and staff very friendly and helpful.
Cons: Update on the bathroom showers and lighting, but otherwise very satisfied.
Location: Tons of things to do right within the mall as well as nearby for families.
One of the top vacations for the family. Kids loved the bunk beds and spacious rooms. So convenient to be located right in the mall. They were doing renovations but advised us of the disruption with water. They made a billing error on checkout but promptly fixed it. Sunny at the front desk was very friendly and helpful on check out.
Comment from Hotel Management
Jul 21, 2017 by Diana, Hotel Management
Hello Rhonda, Thank you for taking the time to review your stay with us. We are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Very convenient for a west Edmonton mall getaway. Currently under renovation which were clearly communicated to us in advance and managed very well to minimize the impact on our stay.
Comment from Hotel Management
Jul 18, 2017 by Jerimay, Hotel Management
Hello, Thank you for providing us with your feedback! The Fantasyland Hotel is an ideal location for guests visiting West Edmonton Mall since they are conveniently attached to one another! The direct indoor access makes it easy for guests to experience the many stores, services, and attractions the mall has to offer. We look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2017
We had an enjoyable and comfortable stay. The convenience of being connected to the mall is wonderful. We've been here before and I'm sure we'll be back again. :)
Comment from Hotel Management
Jul 17, 2017 by Diana, Hotel Management
Thank you for your feedback. We are pleased to know that you enjoyed staying with us. Looking forward to welcoming you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Totally loved our stay at fantasy!

Posted Jul 12, 2017
Friendly, very well trained staff, no complains even with four wild children!
Comment from Hotel Management
Jul 13, 2017 by Diana, Hotel Management
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Convince

Posted Jul 11, 2017
Bring in the Edmonton West Mall was excellent for everything one may need.
Comment from Hotel Management
Jul 11, 2017 by Jerimay, Hotel Management
Hello Freda, Thank you for your review! The hotel's location is definitely convenient for our guests as we are directly attached to the West Edmonton Mall. This makes it easy for guests to access the many stores, services, and attractions the mall has to offer. We thank you again and hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

It will only get better

Posted Jul 5, 2017
Pros: Location. I am really happy we decided to stay here while visiting the mall.
Even though they in the middle of renovating, the hotel was great. Perfect location inside the mall, which made it convienent for spending time in the mall and then rest - perfect for families with children.
Comment from Hotel Management
Jul 6, 2017 by Diana, Hotel Management
Thank you for the wonderful review! We are very happy to hear that you truly enjoyed your stay. We look forward to welcoming you back to the hotel in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria

Really cool truck theme room in a huge mall.

Posted Jul 5, 2017
Very impressed by the hotel's truck theme room. Super fun for young kids. The jacuzzi in the room was an added bonus. All of the activities available in the West Edmonton Mall made the experience an epic adventure. I would highly recommend a vacation staying at the Fantasyland Hotel.
Comment from Hotel Management
Jul 6, 2017 by Diana, Hotel Management
Hello Barb! We are glad to hear that you enjoyed your stay and that you are recommending us. We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Excellent staff, we were early 1:30 no problem checking in, room was clean, lots to do at the mall, great options for foodies, overall pleasant experience.
Comment from Hotel Management
Jul 5, 2017 by Diana, Hotel Management
Thank you for your review! We are happy that you enjoyed your stay and we are genuinely looking forward to having you again as a guest at the Fantasyland.
5 out of 5
Recommended
for Everyone
by A verified traveler from wetaskiwin

Beutiful & relaxing

Posted Jul 3, 2017
Very quite, it was very romantic room. Thank you for your service. The thing that I don't like is very expensive on.canada day.
Comment from Hotel Management
Jul 4, 2017 by Jerimay, Hotel Management
Hello, Thank you for your review! The Fantasyland Hotel is a unique property with various themed rooms to make our guests' stays as memorable as possible. We are happy to hear you enjoyed your room and we hope to see you again!