Find Waterpark Hotels in Westend from $58

"Toilet broke during the night and we had to be moved. Front desk was not great at answering the phone when needed. No mall directories or pens in the room. Slippery shower floor."

"We originally got a two queen bed room but when we went to check in they upgraded us to the “Mario room” which we thought our kids would really enjoy. When it was getting close to bedtime we turned on the a/c which seemed to kinda work. It remained 24 degrees in our room for the next few hours. The kids couldn’t sleep in the Mario bunk beds because this room was the furthest away from the a/c. We shared the queen beds as planned originally, we were only able to cool the room off after we opened the window. Sleeping with the window open and hearing an ambulance going by, someone’s car alarm going off for about 15 min, and the busy street noise made it super difficult to sleep. In the morning I called the front desk just to let them know what happened and they should get it looked it for the next family that stays - they put it on me and said they would have had a maintance man come at 10:30 at night to have a look and I should have called. Also we were only given 3 towels for the 4 of us so I guess I should have called to get another and the shower/tub/batnroom was dirty. "

"There was very clean and nice staff!"

"ABSOLUTELY DISGUSTING!! dirty and smelly hair in bathroom on floor in tub in sink hair on the pillows the floors were dirty staff was rude amenities .... 0/10 and the "free" breakfast was disgusting 2/10 (2 for price) = you get what you pay for ! "

"The breakfast came quickly and was still hot."

"The room provided was a life-safety hazard. There was no window in my bedroom, it was a broom closet. There was pet dander, and fur all over the room. We stayed one night, and checked-out, but were charged for three. Do not book here. Avoid at all costs for safety reasons."

"Staff were mot helpful with direct communication also inattentive to front desk. in person service was rude corners missed for clean rooms."

"Excellent customer service"