Ratings based on 690 Verified Reviews

3.6 out of 5
83% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2017
A very short walk to the West Edmonton Mall. Very clean. Staff is professional and very pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Convenient location

Posted Dec 7, 2017
A short walk to the West Edmonton Mall.... it's a good location for any visitors to the mall. The room is clean and the TV is bug...
Comment from Hotel Management
Dec 7, 2017 by Jerimay, Hotel Management
Hello john, Thank you for your review. The West Edmonton Mall Inn is conveniently located directly across the street from the West Edmonton Mall. This gives our guests easy access to all the mall has to offer without needing to make extra transportation arrangements! We are happy to hear you enjoyed your stay and look forward to your next visit.
3 out of 5
by A verified traveler from calgary

Close to mall

Posted Nov 29, 2017
Right across street from mall. But for how much it costs to stay it’s not worth it. There’s other hotels a little further away that offer more for a better price
Comment from Hotel Management
Nov 30, 2017 by Leah - Reservations Supervisor, Hotel Management
Hello Justin, Thank you for taking the time to share your experience with us. We certainly have a prime location, being the closet hotel to the mall, other than being right inside the mall. You certainly see that reflected in the price, especially for the convenience of being only a few minute walk to the mall.
5 out of 5
Recommended
for Everyone
by A verified traveler from saskatoon

Great location

Posted Nov 29, 2017
Spent few nights at hotel, awesome customer service!! Rooms were clean, hop skip and jump across the road to the mall
Comment from Hotel Management
Nov 30, 2017 by Leah - Reservations Supervisor, Hotel Management
Hello Shane, Thank you for taking the time to share your experience with us. We appreciate the feedback. We hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Regina, SK

Great service

Posted Nov 27, 2017
Very comfortable, enjoyed my stay now to go shopping at West Edmonton Mall.
Comment from Hotel Management
Nov 27, 2017 by Jerimay, Hotel Management
Hello Dawn, Thank you for your review! We are happy to hear you enjoyed your stay with us. The West Edmonton Mall Inn is a great location for guests visiting the West Edmonton Mall. Since we are located directly across the street, guests can easily access the mall without needing to arrange for extra transportation. We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel stay

Posted Nov 25, 2017
Hotel was not the cleanest, rugs were really dirty in lobby and the halls, continental breakfast was just toast and 2 kinds of cereal, very out dated for such an amazing location. Rooms were clean tho and beds were nice.
Comment from Hotel Management
Nov 25, 2017 by Jerimay, Hotel Management
Hello, Thank you for your feedback. We truly appreciate it as our team continues to improve on and provide the best customer service possible for our guests. The location is definitely one of the key benefits of staying with us at the West Edmonton Mall Inn since we are directly across the street from the West Edmonton Mall. We thank you again for sharing your experience with us and hope to see you again for your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton Alb

Convenient for work

Posted Nov 24, 2017
i Found the staff to be very accommodating . The hotel is in the location I need for work purposes .
Comment from Hotel Management
Nov 25, 2017 by Leah - Reservations Supervisor, Hotel Management
Hello Rita, We are happy to hear that you enjoyed your time with us. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2017
Close to amenities. Comfortable room. Front desk employee was very helpful and friendly.
Comment from Hotel Management
Nov 6, 2017 by Jerimay, Hotel Management
Hello, We are very happy to hear you had a comfortable stay! The West Edmonton Mall Inn is a great choice for guests visiting the West Edmonton Mall. Our location is one of the key benefits of staying with us since we are located direct across the street from the mall. Guests can easily access the mall and all its stores, restaurants, services, and attractions! We thank you for your review and look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from Peace River, AB

Across the street from west Edmonton mall

Posted Oct 22, 2017
So nice to be able to go shopping, for dinner and drinks at the mall; then cross the street to the hotel where the car is parked in the free parking.
Comment from Hotel Management
Oct 23, 2017 by Leah - Reservations Supervisor, Hotel Management
Hello Steve, Thank you for sharing your experience with us. We are happy to hear that you were able to take advantage of the close proximity to the mall. We hope to see you again in the future.
2 out of 5
by A verified traveler from Manitoba

Not worth of stay

Posted Oct 10, 2017
Front Desk: not smiling its like he doesnt want to serve the guest like me, rude, not polite. He a Filipino guy. He didnt even say ‘thank you’ or enjoy my stay’. Breakfast Room: the space for breakfast has 6 tables only, what if there is 2 families using the 2 tables and has kids, then there is no room for other people to sit and eat breakfast, that is why we ate our breakfast inside our room before we checked out. Comlimentary Breakfat: i know this is just an Inn not a 5 star hotel but, atleast serve all your guest a descent food to eat, make more varieties of breakfast. Not all people are eating cereals that is for kids. I suggest bring your own food for breakfast. The only problem is for reheating your food, because you have to go all the way to the front desk just to reheat your food because there is only 1 microwave for everybody. Room: bed is ok, but during the sleep, i can hear the other room watching tv and the other room is using the shower, i can hear them all, so it is hard to sleep. The room has a bad smell too, it is like from the old building. Bathroom: toilet is dirty it is like someone already pooped in our bathroom and didnt flush it properly. Bathroom floor is dirty as well, it is like nobody is scrubbing the floor, there is black in the middle of the tiles. But sink and tub has hold water. Parking space is not enough. Overall: it is good for just overnight stay but for repeat business, i dont think so. Wifi is so terrible. Oct. 7-9, 2017
Comment from Hotel Management
Oct 13, 2017 by Leah - reservations supervisor, Hotel Management
Hello Jackie, We are so sorry to hear that your time with us was not satisfactory. We would greatly appreciate it if you could contact our hotel directly and ask to speak with our management, or if you are will to pass along your contact information, we would be glad to give you a call in this regard.