Good Location For Exploring Area
Posted Oct 16, 2016
Pleased with the car parking facilities on arrival and ease of booking in at reception, staff member was very welcoming and impressions of reception area and bars/restaurant led us to reserve an evening meal. Room was very pleasant, roomy, light and comfortable. After unpacking decided to alter our meal booking time so tried contacting reception 4 times by internal phone over the next 15mins but without success.
Library restaurant area very nice and service at being seated was good but didn't last. My steak meal arrived but had to be returned as came under cooked and by the time it returned my wife had virtually finished hers. Further drinks were requested but never arrived. As waitress took dessert order from adjoining table we again asked about our drinks to which apologised as she had forgotten them, from over hearing the next tables dessert order it was apparent several dishes were not available which didn't bode well as those were some of our favourites. As our table was cleared the dessert menu was provided but nothing at this time was said about non available items. Over twenty minutes later no one had returned to take our orders so we decided not to have anything else, just then a member of staff appeared as we thought to take our order but presented us with a printed bill. Cooked breakfast etc very nice and staff pleasant and welcoming. I would have rated this hotel higher if it hadn't been for evening meal but shortage of staff seemed to be reason! Shame.