Ratings based on 89 Verified Reviews

2.9 out of 5
58% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from westerly, ri

transitional housing for one night

Posted Nov 6, 2017
Pros: please see above, I don't want to recreate the wheel. lol
Cons: The outside is being worked on; this owner is working hard.
Location: This is my home state now and it is just wonderful. There are tons and tons of things to do and see: the beaches, the shops, entertainments all year.
I needed a place to stay over night while waiting to move into a new apartment. My dog was accepted very graciously. The outside of the hotel does not do justice to the inside of the rooms. The rooms are up to date, quality materials, they are beautiful and the bed was so comfortable. The room was very, very clean. I would recommend it to anyone needing a room if they come to visit. I would give this hotel and staff a four star rating.
Comment from Hotel Management
Dec 10, 2017 by Mita, Hotel Management
Thank you for your positive feedback
2 out of 5
by A verified traveler

Not good at all . Very dirty . Disgusting dirty

Posted Sep 6, 2017 on Hotels
Not good at all. Very dirty, strong smell from the room like cigar, mold, dust all together, bethroom dirty, towels brown instead white . The out side was ok and the location is very convenient .
Comment from Hotel Management
Sep 12, 2017 by Vijay, Hotel Management
I am sorry you were unhappy we had all non smoking room but sill some people smoke in room. we will address this complain and take care of it' Sorry for inconvince. Thank you
1 out of 5
by Lauren

Bad evening in Westerly

Posted Sep 4, 2017 on Hotels
We pulled into the dirt driveway and my heart sank. I decided to not stay here and drive ahead hours. This place looked so bad from 50 yards away we opted to not stay. Given the late time of day, the inn refused to cancel our reservation refund any fee. I was deeply concerned about allergies and this places cleanliness. We drove away as fast as we could.
Comment from Hotel Management
Sep 12, 2017 by Vijay, Hotel Management
Someone has to see the room first,then you can review it. Everyone saying outdoor motel is beautiful and clean-check on reviews. If you have too. We have 14 days cancellation policy in summer. But you called at 4.30 pm on check in day. Thank you
3 out of 5
by Carrie Anne

Give me a break

Posted Aug 20, 2017 on Hotels
No towels, no replacement roll of toilet paper. I shouldn't have to ask for these things. A tiny bar of soap and no shampoo.
Comment from Hotel Management
Aug 23, 2017 by Vijay, Hotel Management
The house keeper wasn't done. She had to put towel in all rooms if you didn't ask still she was coming there sorry we are little late that day to get ready room. We are trying best to finish before check in time. Sorry Thank you
4 out of 5
by David J.

Posted Aug 18, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017 by Vijay, Hotel Management
Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Close and convenient

Posted Aug 18, 2017
Very friendly and helpful staff. Clean room and very short trip to the beach.
Comment from Hotel Management
Aug 19, 2017 by Mita Patel, Hotel Management
we are happy that you enjoy your stay see you again. Thank you
3 out of 5
by A verified traveler

Posted Aug 17, 2017 on Orbitz
The room was smelly.. the filter in the air conditioner was disgusting.. I cleaned in & the rioom was a little better. The out side grounds were taken care of & the kids liked the pool.
Comment from Hotel Management
Aug 20, 2017 by mita patel, Hotel Management
I am sorry you had bad experience we try to fix problem and surely we check filter now. Thank you
5 out of 5
by Deborah

Posted Jul 24, 2017 on Hotels
My granddaughter and I really enjoyed our stay. The room was very clean, the service was great, the place was beautifully landscaped and the pool was great!
Comment from Hotel Management
Jul 29, 2017 by Vijay, Hotel Management
we are glad that you enjoy your stay see you soon again. Thank you
4 out of 5
by susan

Definitely recommended!

Posted Jul 22, 2017 on Hotels
This is a great place for the price. The rooms are older and small, but clean, and the beds are very comfortable. They have refrigerators, microwave and coffee maker in the rooms and a very nice complimentary breakfast. The staff is very attentive and nice. It's 4 miles from the beach, and also has a lovely outdoor pool with shaded picnic/sitting areas. One of the best things is a little stream they created near the pool with fish, frogs and a turtle which delighted me and all the kids staying there.
Comment from Hotel Management
Jul 24, 2017 by Vijay, Hotel Management
we are glad that you enjoy your stay. thank you
4 out of 5
by cheri

Posted Jun 20, 2017 on Hotels
The aquastar is a really nice place to stay. Rooms are clean & all amenities were provided. We enjoyed our stay. Only complaint I have is the room was a little small, no table or chairs to sit at. Otherwise it was great. They have beautiful landscaping, plenty of picnic area & a big swimming pool.
Comment from Hotel Management
Jul 24, 2017 by Vijay, Hotel Management
we are glad that you enjoy your stay. Thank you