Ratings based on 611 Verified Reviews

3.8 out of 5
65% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from vancouver Canada and bologna

Awful hotel dirty and very poor Customer service

Posted Oct 22, 2017
Checked in with my partner and elderly mother. All armed OK but the following morning after being out all day we returned to a unclean room. No garbages had been empire .bed linen was not changed and dirty. Bathroom had blood stains on the floor. Toilet seat has permanent stains .bathroom dirty stains on wall that has never been cleaned. The bathroom blows rye was so caked in dirt we would not even touched. I called down to complain and the front end girl IRena said that this was noreal for Italy. I told her we has traveled extensive and had never ecpieience having no bed linen changed. She responded that it was normal for italk. I asure you this is not normal for Italy as I am married to an Italian. No customer service no attempt to resolve our issues this is the poorest quality and worst customer service i have ever expeirencef in my life. Traveled to cuba last year and hotel there was better. Please look at pics and do not stay at this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire

Good hole on the outskirts of town

Posted Oct 8, 2017
Pros: Helpful and friendly staff. Good bar and great selection for breakfast
Location: Lovely locals restaurant called Nonna Rosa. Need to book
Hotel staff are extremely helpful. The hotel is a good 25 min walk from town , the porticos make it an enjoyable walk, there is a convenient bus stop. In the evening there is a limited number of places to eat locally if you don't want to go too far . The hotel has a good restaurant and brazzerie for eating in. There is a city Tax to pay when checking out, ! The breakfast is superb . What a choice . Recommend the pain au chocolate Lovely stay .
4 out of 5
Recommended
for Everyone
by A verified traveler from Kent. UK

Nice Hotel

Posted Oct 5, 2017
Nice hotel which was very clean. Staff very friendly and helpful. Only downside was that our room was a bit noisy at back of hotel but not a real problem.
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Hotel within striking distance by foot of Old City

Posted Sep 28, 2017
Pros: See above
Cons: Access to news channels in English.
Location: We made our way into the old city and enjoyed a festival, the Churches that make up the complex of St Stephano. And a superb gelati.
If you're fit, this is a great place to stay, and if not, it's close to the bus. The hotel staff were very helpful and adept in English and the room extremely comfy and pleasant. We had a casual meal in the Bistro and loved the attentiveness of the gentleman on the bar. Breakfast was superb! And well worth the expense. Highly recommended.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Good hotel 20 mins walk from Piazza Maggiore.

Posted Sep 24, 2017
Very clean and spacious room with balcony so good views of Bologna. Check in was quick and staff friendly and multi lingual. Did not have the breakfast as there are many cafes on walk to Piazza and I like the local atmos in these places.But at 9 euros breakfast at hotel is a good price. Went to Vienna and hotel there charged 20 euros a day.....staggering. 20 mins walk to Piazza Maggiore and Basilica which is not bad at all. Ten minute walk to Renato dall ara stadio for fans of calcio. Saw Bologna v Inter and the atmos was tremendous for a night game. Lots of sites in Bologna and some good museums. Hotel is also about 25 minute walk from Centrale Stazione. Recommend the Hotel and Bologna.
Comment from Hotel Management
Sep 24, 2017 by Alessandro Leone, Hotel Management
Dear Mr. David, thank you for dedicating time to evaluating our services. Reading his judgment makes me proud of the work of all staff, thank you and a goodbye to your next stay in Bologna. Grand Hotel Elite d.o. Alessandro Leone
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Mini break

Posted Sep 22, 2017
Lovely hotel situated 2km away from the centre. We have used many hotels in Bologna, this was the largest room we've ever had. Staff fantastic so happy to help you. Will definitely be back. Thanks.
Comment from Hotel Management
Sep 22, 2017 by d.o. Alessandro Leone, Hotel Management
Dear Guest, thank you for dedicating your time to the evaluation of our services. I really enjoyed the beautiful words dedicated to our staff. Your satisfaction is the best reward for us. Looking forward to welcoming you again in Bologna. A warm greeting from Grand Hotel Elite.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bucharest, RO

nice experience, close to city center

Posted Sep 19, 2017
Clean, big room and bed, 1960th style hotel. 20mins walk from thr city center, 15 mins by bus to the airport.
Comment from Hotel Management
Sep 19, 2017 by d.o. Alessandro Leone, Hotel Management
Dear Mrs. Corina, thank you for taking the time to evaluate our services. On behalf of myself and all the staff of the Grand Hotel Elite, a warm greeting from Bologna. With Best Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017 on Orbitz
Free wi-fi in rooms,free parking,spacious rooms,needs tlc.
Comment from Hotel Management
Sep 19, 2017 by d.o. Alessandro Leone, Hotel Management
Dear Guest, thank you for taking the time to evaluate our services. On behalf of myself and all the staff of the Grand Hotel Elite, a warm greeting from Bologna. With Best Regards.
3 out of 5
by A verified traveler from horsham UK

good location

Posted Sep 14, 2017
Arrived before check in so went out for lunch when we returned at 3pm there was one Member of staff to check in several parties. Check in was slow. The room was as expected from reviews I had read online. The big surprise was the condition of the bathroom. The shower cubicle contained a cluster of used shampoo/shower gel bottles, sachets and a used razor complete with hair! I reported this to the staff, who did address the problem promptly. Sadly they did not see this as an opportunity to offer a small gesture by way of apology, I asked for two glasses for the room (in place of the plastic glasses) but apparently this was too great a request. sorry grand hotel elite, in your name, only one word is true.
Comment from Hotel Management
Sep 19, 2017 by d.o. Alessandro Leone, Hotel Management
Dear Guest, thank you for taking the time to evaluate our services. On behalf of myself and all the staff of the Grand Hotel Elite, a warm greeting from Bologna. Cordially greeting
5 out of 5
by Terence

Posted Sep 13, 2017 on Hotels
Hotel was wonderful and staff very helpful. Bar was a little understaffed. Walk to city center is legnthy. Can would be necessary at times.
Comment from Hotel Management
Sep 15, 2017 by CostumerCare, Hotel Management
Dear Guest, thank you for dedicating your time to the evaluation of our services. I'm glad to find that we have maintained your expectations. Thank you very much Grand Hotel Elite do. Alessandro Leone