Outdoor pool, pool umbrellas, sun loungers
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Reviews of Auberge Provence

5 out of 5
Auberge Provence
25 Westcliff Drive, Hermanus, Western Cape

Reviews

9.6

Exceptional

Rating 10 - Excellent. 28 out of 32 reviews" "
Rating 8 - Good. 3 out of 32 reviews" "
Rating 6 - Okay. 1 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property Fantastic service Great breakfast
Stayed 1 night in Feb 2020
Response from General Manager on Mar 3, 2020
Thank you so much for the wonderful review and positive comments. We are so pleased you enjoyed your stay and hope to welcome you back.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
A nice guesthouse but the suite is over-priced
We did enjoy our stay at Auberge. However, we paid for the large Overburg suite having not realised it was the “premium” suite in a fairly “standard” guesthouse. This meant that we paid £200+ a night for what we were expecting to be a luxury guesthouse with all the qualities for that sort of price. Instead we got an enormous suite with space we didn’t really need. I would 100% recommend Auberge Guesthouse for people staying in the standard rooms as these are much more sensibly priced and are probably good value. However, no matter how big the room is, to charge £200+ a night we were expecting much better facilities (the pool area was quite small, the hot tub was dated and not in a “nice setting” and we didn’t have a view from our room). Therefore, I encourage people to stay at Auberge in the standard room but don’t do what we did and pay a premium price for the suite!
Stayed 2 nights in Jan 2020
Response from The Auberge Provence Team on Jan 13, 2020
While we are glad you enjoyed your stay and recommend our 'standard' rooms, we are very disappointed that you felt the Overberg suite was over-priced and the guest house 'fairly standard'. While we accept you are entitled to your opinion, we cannot agree with you and are very sorry that instead of raising these issues with us during your stay, you have elected to post an anonymous review which we believe is an unfair reflection of what we offer. Our management team encourages all guests to raise any concerns during their stay and we do our very best to address them. The double storey Overberg suite is described as overlooking the pool courtyard, comprising a bedroom, with kingsize bed, balcony overlooking the pool, partial sea and mountain views, bathroom with bath and shower, separate dressing area, private lounge and private courtyard with a hot tub. If you indeed did not want the additional space, then we would have to question why you booked the suite. We would encourage any future guests to look at the review posted just before your review, to get a diametrically opposed opinion of what the suite and the guest house has to offer.

10/10 Excellent

Niamh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Auberge Provence is situated right on the cliff walk into Hermanus, with beautiful views over the ocean. Our room was huge, and had the most wonderful bathroom. The bed was king sized and very comfortable. But most importantly the ladies of Auberge Provence ensure you are well taken care of. We arrived to a warm welcome and much needed refreshments, and I was pleasantly surprised to find they had booked us into two great restaurants for the nights ahead in case we hadn't had the chance! Breakfast each morning was tasty and a generous serving of coffee provided. The girls loved the hot tub as the pool was still a bit chilly, and we really enjoyed the walk into town each day. The views are truly spectacular.
Stayed 5 nights in Jan 2020
Response from The Auberge Provence Team on Jan 12, 2020
Thank you so very much for the wonderful review. We are so happy you enjoyed your stay, the service from the management team, the breakfasts, the views and the family suite with private outdoor hot tub. We look forward to welcoming you back in the future.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful well located property
Our room and the overall property was beautiful and there was a good breakfast menu (as well as a buffet of continental offerings). We experienced a couple of issues while there such as the toilet flush and hot tub jets not working in our room, but these didn’t detract from a lovely stay. (Fixing these details and a few other points would have had this being a 5 star stay for us.) The location right by the cliff path was great too.
Stayed 2 nights in Dec 2019
Response from The Auberge Provence team on Jan 20, 2020
Thank you so much for the complimentary review. We are glad you enjoyed the property, the location and the breakfast menu. While we are pleased the issues you encountered did not detract from your stay, we believe we attended to the issue with the toilet flush as soon as it was brought to our attention, but were unaware you had experienced any issues with the hot tub jets. Had it been brought to our attention we would have gladly dealt with that immediately too. Hope to welcome you back in the future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anni & Charlene hospitably was excellent and made us feel very welcome and that nothing was too much problem. They had very kindly had all our restaurants booked for us and it was easy enough to get taxis about the town. The guesthouse is a great location overlooking the sea and a short walk along the cliff path to the town center. We stayed in suite Overberg which was just define, loads of space and an awesome bath with luxury products. The smell of the room was beautiful and we made good use of the jacuzzi in the private patio area of the suite.
Stayed 3 nights in Dec 2019
Response from Auberge Provence Management and Team on Jan 5, 2020
Thank you so much for the excellent review and all the positive comments about the management team, the location, the Overberg suite, bathroom, products, and the jacuzzi. We enjoyed having you stay and hope you will return soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hosts. Would have liked to view the sea from the terrace.
Stayed 2 nights in Nov 2019
Response from The Auberge Provence team on Nov 26, 2019
Thank you very much for the complimentary review.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views along the Bay are amazing and it is ideally situated to walk along the cliff path into town and to the harbour. Anni and the team really looked after us, booking restaurants, taxis and whale watching for us. The food was fantastic, great breakfasts and ‘high tea’ in the afternoon. Most importantly, we were able to see whales from the shore line and on our boat trip.
Stayed 2 nights in Oct 2019
Response from Auberge Provence Team on Oct 17, 2019
Thank you so much for the wonderful review. We really appreciate all your positive comments and are so glad you enjoyed your stay.

10/10 Excellent

Anton, Atlanta, Georgia, U.S.A.

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great feel to a French Villa on the beach. Extremely friendly and helpful people. Stunning attention to detail with high tea and breakfast. Highly recommended.
Stayed 1 night in Jun 2019
Response from The Auberge Provence Team on Jul 4, 2019
Thank you so much for the complimentary review. We are very pleased you enjoyed the villa, the service, the high tea and breakfast. We hope to welcome you back soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful, stylish place on the cliff walk.
We stayed in the Lavender Suite. It’s a beautiful room. The plunge pool is not heated so great for summer but probably only appealing to masochists or Swedes in the cooler seasons. Masochistic Swedes will love it in Winter. The cliff walks are stunning. We saw huge groups of seals feeding about 50 metres out. Some whale activity too. Breakfast is ridiculously good. The managers, Anni and Liz are the managers and are the loveliest people. Just a word about the ground floor rooms - when sitting outside, you have to stand to see the sea. If that’s essential, get an upstairs sea-facing room. We didn’t mind as we sat on the wall of the plunge pool and had a winey blast. This is a very stylish place but unpretentious. I recommend it highly.
Stayed 1 night in Apr 2019
Response from The Auberge Provence Team on May 1, 2019
Thank you so much for the wonderful review. We are very pleased you enjoyed the location, the breakfasts and the management team and hope to welcome you back very soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a number of quality properties during our trip along the Garden Toute but the Auberge Provence was without doubt one of the best. From the warm, friendly greeting when we arrived to the opulent and stylish accommodation, we were made to feel very welcome. The staff couldn't have been more charming and looked after us extremely well. We were only sorry we only booked for 3 nights.
Stayed 3 nights in Mar 2019
Response from The Auberge Provence Team on Mar 27, 2019
Thank you so much for the wonderful review. We are so glad you enjoyed your stay and were made to feel welcome. Thank you for the positive comments about the accommodation! We could not be happier and hope to welcome you back for a longer stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unique hotel that pays attention to the tiniest detail that provides their guests with a really personal and excellent service. Comfy rooms, exquisite bathroom with view to kill for. Afternoon tea is top notch and a real bonus
Stayed 1 night in Mar 2019
Response from Anni, Liz and the team. on Mar 20, 2019
Thank you so much for the wonderful review! We are so happy we met your expectations and that you had such a good time.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved staying here!
Beautiful place to stay! I have already recommended it to friends and family visiting South Africa next year. Delicious breakfast, really friendly staff and great location. A oasis in a bustling city!
Stayed 3 nights in Nov 2018
Response from Manager on Dec 4, 2018
Thank you so much for your wonderful review! We are so glad you enjoyed your stay, the breakfast, location and friendly service. Thank you for the recommendation to family and friends, we truly appreciate it.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay at Auberge Provence
Accommodation is excellent and hosts very generous with extras such as complimentary afternoon tea, with great home baking and local delicacies, sparkling wine and nightcaps. Easy walking distance to central Hermanus. Made great restaurant bookings for us and we thoroughly enjoyed our stay.
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view but a bit too far away from town centre.
Welcome very good. Bed quality also very good. Breakfast cold meats and juices appalling. Hot breakfast needs improvement.
Stayed 1 night in Feb 2018
Response from Hotel Management on Dec 13, 2018
We apologise for the late reply but only became aware of this review recently. We believe you may have mixed us up with another establishment as we are very close to the town centre and pride ourselves on the quality of our breakfasts, as is borne out by all other reviewers.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay
Auberge Provence was one of the nicest places I've ever stayed. Luxurious, friendly, clean and beautiful. The food was great but the best was the hot water bottle waiting for me in the bed!
Stayed 2 nights in Jun 2017

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the personal touches. Highly recommended.
A truly wonderful guest house in a great location with direct access onto the coastal path for a short walk into town or in the other direction towards the harbour. The views from our room on the first floor were fantastic. The rooms are of a high standard overall. Comfortable beds, quality amenities and very clean. The only downside for us was that our room did not have a separate shower but that was my fault for not reading the description correctly! There is a small courtyard with a pool and some loungers. It does lack the gardens of some of the other guest houses we have stayed in that are further from the centre but the good location meant we spent more time out walking this wasn't an issue. What really sets this guest house apart is the service and added touches. Personalised information awaits you in your room on arrival with updated weather reports during your stay. The complimentary high tea served each day on demand is absolutely fantastic and as big as some meals! Home made sandwiches, tartlets, cakes, sweets... the list goes on! The breakfast is amongst the best we have had at a guest house in South Africa. There are lots of other little touches that show just how much thought has gone into making your stay personal and enjoyable. Highly recommended.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice guest house
A very pleasant couple of days wer spent in this very attractive guest house with attentive service.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Love our stay cannot wait to go back.

10/10 Excellent

Arun, Richmond UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views and very friendly service
Located right on the cliff side - ideal for long walks and sumptuous views. We were too late for the whales but, in season, one would be able to see them from the balcony outside the room. Very friendly and helpful staff. A short drive ( or a leisurely 20 minute walk ) from bars and restaurants on the waterfront. They do a great high tea which we did not manage to partake. Also nice touches like contacting you before to arrange dinner and other activity bookings (go for Quad biking) also a good night drink left in the room each night.

10/10 Excellent

David, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding in every way.
A wonderful guesthouse a short clifftop walk from the shops & restaurants. The owners & staff are so nice and will help with anything you require. Afternoon tea at 15:30 was delightful & they had even made a reservation for our evening meal before our arrival as the restaurants were busy and booked up fast at this time of year. Breakfast in the morning was amazing with everything being cooked fresh and a good selection. The only negative thing is the fact we couldn't stay longer!

10/10 Excellent

Ian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing was too much trouble during our stay.
We were looking for a hotel/guest house close to Cape Town for our last night in South Africa before travelling back to the UK. Hermanus was just right as it still had a holiday feeling but was only 1.5 hours to Cape Town airport. From the moment we arrived at the Auberge Provence we were made to feel very welcome and that nothing was too much trouble. Our room overlooking the sea was spacious, modern and clean. Great breakfast, including freshly baked muffins, a selection of fruit, cereal and cold meats and hot options too. Auberge Provence was a little walk (maybe 15 minutes) to the main shopping/restaurant area, either along the coast path or road but it wasn't an issue for us.

10/10 Excellent

chris, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location and great quality hotel / B&B
This B&B has everything you will want in Hermanus Location / views and quality. We can not recommend it enough. Hazel will also book great restaurants and any other activities during your stay
Response from The Auberge Provence Team on Mar 27, 2019
Apologies for the late reply. We somehow missed this really wonderful review. Thank you very much for all the positive comments and we hope to welcome you back soon.

10/10 Excellent

Andrew, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Nice room. Friendly staff.
It's a 1 minute drive or 5 minute walk to Hermanus centre. The room was very large with an amazing view looking over the sea. The breakfast was good and the staff very friendly. They even booked us a restaurant for dinner for our first night as they were worried places would be fully booked. Recommended.

10/10 Excellent

Sylvain&Elodie, Ingolstadt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundlicher Empfang, unvergessliches Frühstück und wunderbares High Tea, alles in einer wunderschönen Einrichtung ! Perfekte Lage mit Blick auf den Ozean und Cliff Path direkt vor der Tür.
Stayed 4 nights in Aug 2019
Response from The Auberge Provence Team on Aug 26, 2019
Thank you so much for the wonderful review. We are very pleased you enjoyed the welcome, the breakfast, the high tea, decor and location. We hope to welcome you back for another visit soon.

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles war perfekt.
Stayed 3 nights in Oct 2018
Response from General Manager on Jan 8, 2019
Thank you so much for the review. We are so glad you found everything perfect. We hope to welcome you back soon.

10/10 Excellent

Ralf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jederzeit wieder!
Zimmer mit wunderschönem Blick auf das offene Meer sowie den alten und neuen Hafen. Wir hatten ein Zimmer im 1. Stock des Hauses. Liebevoll zurecht gemachtes Frühstück. Den High Tea um 15:30 Uhr mit seinen kleinen Häppchen (salzig und süß) nicht verpassen. Sehr zuvorkommendes Personal.
Stayed 2 nights in Nov 2018
Response from General Manager on Jan 8, 2019
Thank you so much for the wonderful review and the positive comments on the views, the breakfasts and high teas. We hope to welcome you back in the future.

8/10 Good

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Keld Soren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top of the Pop in Hermanus
The most preferred place to stay in Hermanus
Stayed 2 nights in Dec 2017

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very kind
This is a lovely place to stay in Hermanus, we felt very welcome, breakfast is amazing, the view from our room was wonderful. It is close to restaurants and the marina.
Stayed 1 night in Jul 2017

10/10 Excellent

Birgitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and excellent managed guest house
Beautiful and excellent managed guest house in Hermanus. Beautifully located right on the sea front with ability for easy access to the town using the stunning walkway immediately in front of the guest house. The suites are beautiful with nice sized living room, bedroom and bathroom facilities. Every night the service minded staff provide fold down service with added port wine offered in your room. The manager Hester and the night manager Sandra are both really nice people. They immediately make you feel welcome and "at home" and both very keen on making your stay a pleasant one. The breakfast served in the morning is delicious - with different kind of juices, cold meat, cheeses, yogurts and musli options available from the buffet table and in addition a cooked breakfast offered - including daily specials. The only wish for us would be better wifi which was very weak and infrequently available and a better TV selection. The guest house only offers 8 channels (one of these CNN). A broader DSTV package would have been great. Also, if you have a preference for shower or tub in your bath you should let the staff know at booking as some of the rooms only have one of these options available. Nevertheless a really nice guest house with nice rooms, beautiful location and very nice staff. We will definitely be back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort