A great hotel - very relaxing.
Posted Jul 13, 2016 on Hotels
The hotel was very comfortable and the staff were friendly and attentive. This is a very plush hotel, and for the most part we were very happy, but there were a few problems. We were a little disappointed because on our first night, there were no mattresses on the camp cots that were set out for the children. We did not realize just how uncomfortable the camp cots were until the children told us that the steel bars were poking through their backs all night. However, as soon as we mentioned this to the hotel, they brought in some proper mattresses for the camp cots. Also, it took forever for the water from the hot taps in the bathroom to heat up, and the taps on the bath were coming loose. Some maintenance is needed here. We were very happy that there was a shuttle service arranged by the hotel to take us to the start of our Half Marathon, and collect us when we were done. The breakfast was delicious and ample. The decor is stylish and modern. Aside from the small things I have mentioned, we thoroughly enjoyed our stay and we would happily stay here again.
Comment from Hotel Management
Sep 28, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your Conrad Pezula experience with us.
I am delighted to hear that you enjoyed your suite at our picturesque resort.
Please rest assured that we have noted your valuable feedback which we will use to further train our team and make improvements.
We do hope we will have the opportunity to welcome you back soon.