When we checked in, I saw 2 cats in the living room, and when I told the Receptionist I'm allergic to cats, she did nothing about it. I chose this property because we wanted to do the meerkat walk, but they told us it was sold out and they cannot squeeze in 2 more people. Very disappointing! The air conditioner in the room next to us was so noisy, that we couldn't sleep. We tried to get hold of someone for half an hour and when we finally got hold of someone, she was kind enough to give us another room.