Basic Rooms, wi-fi does not connect
Posted Apr 6, 2016
Room are vey basic, no water no fridge --
My wi-fi did not work, and when I asked for help to connect the manager turned off my roaming and I got charged over US$50 in roaming charges right away. I could not believe it.
Plus, the water did not work at night and there were city road works, screaming and noises from trucks/city workers -- the hotel did nothing, there was no-one at reception.
We actually tried to go talk to works and ask to keep noise down, but they were beyond the fence, on the street - so we did not bother to go around.
On the good side, staff tried to help initially and the breakfast was ok.
Comment from Hotel Management
Jun 22, 2016 by Clive, Hotel Management
Thank you for your detailed review of your stay with us at Knysna Hollow - sincere apologies for the inconvenience but there happened to be a burst water pipe in the road outside our property which resulted in the lack of water and the noise by Council to repair the fault overnight. Best regards from the Knysna Hollow Team