Exterior

Reviews of Protea Hotel by Marriott George King George

4 out of 5
Protea Hotel by Marriott George King George
King George Drive, King George Park, George, Western Cape

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 151 reviews" "
Rating 8 - Good. 61 out of 151 reviews" "
Rating 6 - Okay. 29 out of 151 reviews" "
Rating 4 - Poor. 8 out of 151 reviews" "
Rating 2 - Terrible. 8 out of 151 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
restful stay
good service and friendly staff
Stayed 1 night in Jan 2024
Response from The TEAM at Protea Hotel by Marriott King George on Jan 22, 2024
Thank you for choosing to stay with us and for sharing your experience. Your feedback will be shared with the team and we hope to welcome you back soon.

2/10 Terrible

Roger

Stayed 4 nights in Jan 2024
Response from The team at Protea Hotel by Marriott King George on Jan 17, 2024
Thank you for taking the time to complete a GUEST review after your recent stay at Protea Hotel by Marriott King George. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. Please accept our sincere apologies for any discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Protea Hotel by Marriott King George is usually proud to offer. Your feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded.

6/10 Okay

Dr Vincent G

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Protea Hotel by Marriott King George Team on Jan 15, 2024
Thank you for completing our Guest Satisfaction survey after your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you our Hospitality at its best!

8/10 Good

Lizelle

Traveled with family
Liked: Staff & service
Staff was very friendly and help full. Our overall stay was enjoyable.
Stayed 1 night in Dec 2023
Response from The Team at Protea Hotel by Marriott King George on Feb 2, 2024
GUESTS' perceptions of the service they receive whilst staying with Protea Hotels by Marriott is the only true yardstick we have for measuring whether or not we have met their expectations. We would, therefore, like to thank you for taking the time to complete our GUEST Feedback survey after your stay with us. We were delighted to receive your commendations about the impressive service offered. Please be assured that we will congratulate our TEAM for doing a great job! Thank you for choosing to stay at Protea Hotel by Marriott King George and we look forward to welcoming you back again soon.

10/10 Excellent

Yvonne

Stayed 1 night in Oct 2023

10/10 Excellent

MUNAWAR

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are cottages which liked.
Stayed 4 nights in Sep 2023

2/10 Terrible

lucille

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
The hotel is old and rundown, was not very comfortable heard a noise all night.
Stayed 1 night in Mar 2023
Response from The Protea Hotel by Marriott King George TEAM on Mar 30, 2023
Thank you for sharing your experience. We regret to hear that you did not enjoy your stay with us. Your feedback will be used constructively to maintain and improve our service and facilities, where necessary.

10/10 Excellent

Mathilda

Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff and a beautiful hotel.
Stayed 1 night in Mar 2023
Response from The Protea Hotel by Marriott King George TEAM on Mar 8, 2023
Thank you for choosing to stay with us and for sharing your experience. We will share your comments with our team and look forward to welcome you back again soon.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2022

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the property were excellent Hotel is slightly dated and is definitely not 4 star
Stayed 3 nights in Sep 2022

4/10 Poor

John, Dublin

Business traveler
Disliked: Staff & service, property conditions & facilities
A pretty impressive building but very dated. Nothing nearby so transport essential. I stayed at the weekend and was one of a handful of guests. No obvious sign of management.
Stayed 2 nights in Sep 2022

10/10 Excellent

Elize

Stayed 1 night in Aug 2022

10/10 Excellent

Nicol Johannes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean!! Buffet breakfast was excellent
Stayed 2 nights in Jun 2022

8/10 Good

Marcel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than Satisfied
Very clean an comfortable. Excellent and friendly service.
Stayed 2 nights in Apr 2022

10/10 Excellent

Luvo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Worldclass!
Stayed 1 night in Apr 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Feb 2022

10/10 Excellent

Refilwe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable overnight stay
The hotel met our expectations. With Marriott-Protea hotels you know what to expect and in this case this establishment never disappointed, they stuck to their standard service offering, which was very pleasing . It was just an overnight stay for us, but we were so comfortable. Keep it up!
Stayed 1 night in Jan 2022
Response from The Protea Hotel by Marriott King George Team on Jan 27, 2022
Thank you for choosing to stay with us and for your feedback - we are delighted to hear you enjoyed your time here with us and we hope to welcome you back again soon.

8/10 Good

Talitha

Traveled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2021
Response from The Protea Hotel by Marriott King George TEAM on Jan 27, 2022
Thank you for choosing to stay with us and for sharing your experience with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you our Hospitality at its best!

4/10 Poor

Paul

Traveled with family
Stayed 2 nights in Dec 2021
Response from The Team at Protea Hotel by Marriott King George on Jan 27, 2022
Thank you for taking the time to complete a review. We are disappointed to see we did not meet all your requirements. GUEST feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your feedback, we would never know when we are doing right, but more importantly, when we are doing wrong! Your Score will be shared with the team and used constructively to continue to improve and maintain our service and facilities, where necessary.

6/10 Okay

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2021
Response from The Protea Hotel by Marriott King George TEAM on Jan 27, 2022
Thank you for choosing to stay with us and for sharing your experience. We hope that you will return whenever your travels brings you back to George in order for us to not only meet, but to exceed your expectations.

8/10 Good

Muhammad

Traveled with family
Liked: Staff & service, room comfort
Pleasant stay
The hotel is situated adjacent to a golf course in a quiet location with lovely mountain views. Family rooms are comfortable and on-site parking is convenient. The bathrooms do need some maintenance though. Good value hotel in George.
Stayed 4 nights in Dec 2021
Response from The Protea Hotel by Marriott King George Team on Jan 27, 2022
Thank you for choosing to stay with us and your comments. Your feedback, both positive and negative, will be shared with the team and used constructively in our efforts to provide only the best service and facilities at all times. We hope to welcome you back soon.

6/10 Okay

Ridwaan

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
room was comfortable, bathroom needs attention
Stayed 2 nights in Dec 2021
Response from The Protea Hotel by Marriott King George Team on Jan 27, 2022
Thank you for sharing your experience with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you our Hospitality at its best!

10/10 Excellent

James van

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always in good condition and price is good.
Stayed 7 nights in Dec 2021
Response from The Team at Protea Hotel by Marriott King George on Jan 27, 2022
Thank you for your words of appreciation on the GUEST review that you completed after your recent stay at Protea Hotel by Marriott® King George. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I booked a family suite The room we were put in was a interleading room but it was so dated and smelly. I felt that I paid more for a suite but did not get what I booked. Staff was very friendly
Stayed 2 nights in Jun 2021
Response from The Protea Hotel by Marriott King George Team on Jun 18, 2021
Thank you for staying with us and for sharing your experience after your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you our Hospitality at its best!

8/10 Good

MRS MAGDALENA M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable stay but rather poor breakfast
Stayed 3 nights in Apr 2021
Response from PHbyMarriottKinggeorge on Apr 20, 2021
Thank you for choosing to stay with us and for your feedback. Please accept our apologies for not meeting your expectations with regards to the breakfast. Your comments shared will be used constructively to continue to improve and maintain our service and facilities, where necessary. We hope to welcome you back soon and to then not only meet, but to exceed your expectations.

10/10 Excellent

Ahmed

Stayed 2 nights in Jan 2021
Response from Protea Hotel by Marriott King George TEAM on Feb 11, 2021
Thank you for your feedback and for choosing us as your destination in George! We hope to welcome you back again soon!

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Dated establishment and poor service
Service lacks all around. Rooms are not well serviced. Rooms are a bit dated. Booked a suite but looked extremely disappointing in comparison to other suites in same category. Okay for a night stop over.
Stayed 2 nights in Dec 2020
Response from Protea Hotel by Marriott King George TEAM on Feb 11, 2021
Thank you for your feedback. We are saddened to hear that we did not meet your expectations. We would like to assure you that all your comments will be used constructively to continue to maintain and improve our service and facilities; where necessary. Thank you for staying with us

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2020
Response from The TEAM at Protea Hotel by Marriott King George on Mar 23, 2020
Thank you for your feedback and for staying with us. We see from your feedback that we did not meet all your expectations and sincerely apologize for that. We strive daily to not only meet, but to exceed our GUESTS' expectations. Should you be willing, please let us know on how we can improve. We rely heavily on Guests feedback to know what we do right and more importantly, what we do wrong. We therefor thank you for taking the time to share your experience and we hope to welcome you back whenever your travels brings you back to George.

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from The Protea Hotel by Marriott King George TEAM on Mar 9, 2020
Thank you very much for staying with us and for sharing your experience after your recent stay at the Protea Hotel by Marriott King George. We strive daily to not only meet, but to exceed our GUESTS' expectations and we were therefore delighted to receive your feedback. We have shared your feedback with the rest of the team and hope to welcome you back whenever your travels might bring you back to George!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Well located with good access to N2 and also handy for local restaurants and for trips to Cango Caves, for example. Unfortunately,, the bathrooms in the annexe bedrooms did not appear to gave mechanical extraction and became very damp in damo weather conditions.
Stayed 2 nights in Jan 2020
Response from PHKingGeorge on Feb 5, 2020
Thank you for your feedback. Your comments have been shared with the appropriate hotel teams and will be used constructively to continue to maintain and improve our service and facilities where necessary. We hope to welcome you back again soon.

10/10 Excellent

SBB

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
We stayed over for one night and i was very happy with my air conditioning room, comfy double beds and professional staff. Kids enjoyed the option of two Swimming pools. Hotel feels safe and secure with beautiful surroundings.
Stayed 1 night in Jan 2020
Response from PHbyMarriottKingGeorge on Jan 13, 2020
Thank you for your feedback - we hope to welcome you back again soon!

10/10 Excellent

Ann Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from The TEAM at Protea Hotel by Marriott King George on Feb 20, 2020
Thank you for taking the time to review us after your recent stay with us. We are delighted to see you enjoyed your time here with us and we hope to welcome you back whenever your travels brings you back to George!

10/10 Excellent

Thandiswa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from PHbyMarriottKingGeorge on Jan 13, 2020
Thank you for your feedback - we hope to welcome you back again soon!

8/10 Good

Azwifaneli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from PHbyMarriottKingGeorge on Jan 13, 2020
Thank you for your feedback - we hope to welcome you back again soon!

8/10 Good

Tasneem

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2019
Response from PHbyMarriottKingGeorge on Jan 13, 2020
Thank you for your feedback - we hope to welcome you back again soon!

8/10 Good

ANURAG

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is good & well maintained. Staff needs to improve in providing better services to its customers. Our flight was at 4.30 PM & we wanted an extended stay till 1.00 PM. But was denied. We wanted to have our lunch at the hotel before proceeding to the Airport. It was also refused. I was really surprised. This is how your treat your guest. Next we asked your front desk to book a taxi for us, they arranged it for R 1900 for 4 hrs whereas the price was only R 450. At the end we had to arrange on our own through some site at R 450. Your staff at the desk is not at all friendly.
Stayed 1 night in Dec 2019
Response from PHbyMarriottKingGeorge on Jan 13, 2020
Thank you for your feedback - we hope to welcome you back again soon!

8/10 Good

Mandla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 4 nights in Dec 2019
Response from PHbyMarriottKingGeorge on Jan 13, 2020
Thank you for your feedback - we hope to welcome you back again soon!

10/10 Excellent

Eugene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great stay. Unit needs a little updating as moisture is starting to settle in the walls. Comfortable stay though and a great kiddies area.
Stayed 3 nights in Dec 2019
Response from PHbyMarriottKingGeorge on Jan 13, 2020
Thank you for your feedback - we hope to welcome you back again soon!

10/10 Excellent

A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asked to Pay Again Upon Checkin?
One comment is to sort out interation into hotels .com or to train staff propery on checking in hotel.com guests as my guests upon arival where asked to pay for the stay when it had in fact already been paid for in full. Very irritating and embarrasing as i now had to also forward my receipt to my guest (family) who saw how much i had paid for the stay. Not at all what i wanted.
Stayed 1 night in Nov 2019
Response from PHbyMarriottKingGeorge on Jan 13, 2020
Thank you for your feedback - we hope to welcome you back again soon!

8/10 Good

Richard

Stayed 1 night in Dec 2019

6/10 Okay

bernard

Liked: Cleanliness, room comfort
the manager Adama is to be recommended, we had a problem with insufficient warm water to shower with which was ignored but Adama took ownership of the problem and resolved it - well done-
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oo the property is clean with friendly staff . The grounds are well maintained and the entire place is user friendly . The food is delicious .
Stayed 3 nights in Jul 2019

10/10 Excellent

Louis A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT WAS FANTASTIC
Stayed 2 nights in May 2019
Response from Protea hotel by Marriott on Jun 28, 2019
Thank you for your feedback! We hope to welcome you back soon

2/10 Terrible

ANISH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience
Pathetic staff at reception and worst ever experience. They are just too cold and in-welcoming anybody Water flowing from the bath room was brown in colour and nobody bothered to attend it or even explain the problem. I will never stay at protea again
Stayed 1 night in Apr 2019
Response from The Protea Hotel by Marriott King George TEAM on Apr 23, 2019
Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience you might have experienced as a result of the water issue. Your feedback has been shared in detail with the rest of the TEAM and corrective measures will be put into place to ensure that we continue to maintain and improve our service and facilities where necessary. We hope that you will return whenever your travels brings you back to George in order for us to elevate your experience.

10/10 Excellent

Chantil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Erene Zietsman on Mar 6, 2019
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Protea Hotel George King George. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel George King George and we hope you choose to create more memories here whenever your travels bring you back to George.

8/10 Good

D

Liked: Cleanliness, room comfort
Room for Improvement
Arrived to a lovely, air-conditioned room with the annoyance of a wet bedroom floor below the air-con where it had been leaking. The bar service was very slow on New Year's eve, requiring us to repeat our order before receiving our bottle of champagne. This might have been due to understaffing. The hotel was not prepared on a staff/service front when it came to breakfast on New Year's morning either. My partner and I needed to wait 15-20 minutes for our coffee. Again, possibly understaffed? Further than these minor annoyances, all the staff were very friendly and professional. The room was neat and clean.
Stayed 2 nights in Dec 2018
Response from Guest Relation & TakeCare Champion on Jan 4, 2019
Thank you for this review, we have brought it to the attention of the departments. We hope to welcome you back soon!

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Dated but ok for one night
Rather dated hotel that is in need of some freshening up. However, rooms were clean and large. Would recommend requesting for a room away from the security entrance as it was quite noisy throughout the night. Check your bookings clearly as we were unaware that breakfast was not included and we were charged upon check out. Some heads up at the breakfast reception would have been appreciated.
Stayed 1 night in Dec 2018
Response from Guest Relations & TakeCare Champion on Dec 26, 2018
Thank you very much for your feedback after your recent stay with us. We appreciate all your comments, both good and bad and we will share this with the rest of our team to maintain and improve our services and facilities where necessary. We would like to apologize for not meeting your expectations on all areas, but hope to welcome you back in the future and let you experience the tranquil atmosphere that we are normally so proud to offer.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is looking a little run down and the rooms etc. need some TLC. Staff are very friendly and efficient and make up for the condition of the hotel. Very nice breakfast selection.
Stayed 1 night in Jul 2018
Response from Guest Relations & TakeCare Champion on Dec 26, 2018
Thank you very much for your review, we hope to welcome you back with us soon!