Ratings based on 23 Verified Reviews

3.7 out of 5
83% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2016
Very lovely place , staff were extremely helpful and friendly
1 out of 5
by A verified traveler from Surrey, UK

Overbooked

Posted Feb 19, 2016
Pros: As we didn't stay there, I can't tell you!
Cons: No overbooking, or, at the very least, earlier warning of problems
I'd like to be able to review the hotel but as they were overbooked and we were "bumped" to a vastly inferior hotel I'm unable to tell you more! The really disappointing thing was that we weren't advised of the problem before we arrived late in the afternoon. If we had been told earlier we may have been able to find an acceptable alternative or extend our stay in nearby Wilderness. This was despite an email a few days before from Protea saying they were preparing for our stay!
Comment from Hotel Management
Feb 24, 2016 by Valthia Johnson, Hotel Management
Thank you for taking the time write your comments on Expedia. Again would like to apologize for the inconvenience you experienced with your recent visit to Mossel Bay. As discussed this was an error on our part and I can assure you this is not our normal standard of service. We take pride to meet GUESTS expectations and this was a shortfall on our part in this case. Measures has been put in place for this not to occur again and I hope we'll have the opportunity to host you in the not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2016
Great hotel for an overnight stop back from the Garden Route
Comment from Hotel Management
Feb 8, 2016 by Val, Hotel Management
Thank you very much for you feedback and staying with us. Hope we could welcome you back in the not too distant future. Kind Regards V Johnson Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Cape Town

Posted Dec 16, 2015
Great time was had by us. Mossel Bay is where I grew up. I stayed at the Protea Hotel to attend a 40 year class reunion. I really enjoyed the amenities and Service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Johannesburg

lovely modern hotel near to the beach

Posted Jul 27, 2015
Pros: sea view....harbour view......lovely restaurant
Cons: there where a few little things that I wrote down for the receptionist...room 13 a few loose tiles and faulty switches for lights.
Location: loved the location....entrance to beach through the museum, walk to the harbour...ride on the romonza, diaz train, the pavilion near by.
would definitely stay again...loved the harbour suite
4 out of 5
Recommended
for Everyone
by A verified traveler from india

excellent

Posted May 4, 2015
great location, beautiful room, overall great experience
Comment from Hotel Management
Jun 3, 2015 by Ronel Theron, Hotel Management
Thank you very much for your comments. We appreciate your feedback and the time you took to post them. Look forward to welcoming you back to the Protea Hotel Mossel Bay
3 out of 5
by A verified traveler from Reading Uk

It's ok

Posted May 3, 2015
Was doing the garden route and if I knew I would not have spent a night in Mossel bay, I'd drive another half hour to more interesting places. But for the hotel if you do stay is ok and is comfortable but staff disinterested, was woken up early by staff being loud up and own corridor. Breakfast was extra cost and was cheaper and same to go to coffee shop opposite.
Comment from Hotel Management
Jun 30, 2015 by Ronel Theron, Hotel Management
Dear darran Thank you for your review and for staying at the Protea Hotel Mossel Bay. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Mossel Bay has so much to explore , from shark cage diving, sunset cruises historical cycle/walking tours through town and much more. Your interest and concern are therefore extremely valuable to us and I sincerely hope we will have the pleasure of hosting you again.
4 out of 5
Recommended
for Families
by A verified traveler from UK

Nice Hotel with Great Sea View

Posted Feb 9, 2015
Pros: Staff and restaurant
Cons: Service a bit slow in restaurant
Location: Close to sea
Good,clean hotel with excellent restaurant. Charming staff.
2 out of 5
by A verified traveler

Overall Dissapointing

Posted Dec 26, 2014
Pros: nothing
Cons: the staff lacked customer service skills and could not make decisions without calling the manager who was equally unhelpful.
My husband and I stayed at the Protea Mossel Bay one night during our honeymoon from North America and had a very disappointing experience. Charging us a 67 Rand "tourist fee" that we have not had to pay at any other hotel in South Africa was just the begining. Our understanding was that breakfast was included, which it wasn't. We menitoned it was our honeymoon and asked it breakfast could be included and the front desk staff say "No" and made it seem like a huge deal and inconvenience. They offered a bottle of sparking wine instead. Because we are not big drinkers we said we would prefer breakfast instead. They called the regional manager and returned to say "No, breakfast could not be included". We stayed at two Protea hotels prior to this and were treated so well, breakfast was included and they went out of their way to put rose pettles on the bed etc. We were baffled that breakfast would not be offered, especially since it was buffet. We ended up paying 110 Rand each per person for a breakfast that was nothing special and had no fresh fruit. The Protea in Joburg and Franschhoek were far superior.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good central hotel

Posted Dec 8, 2014
The front desk staff were brilliant. Very polite and friendly. The room was great, excellent value for money. Unfortunately the dining room staff/food were not so good. The meal on first night was ok but the meal on second night was terrible raw raw raw. Would stay at the hotel again definitely but would not eat in the restaurant. Overall a good hotel for a stopover on our tour of the garden route.