Exterior

Reviews of Wilderness Beach Hotel

3 out of 5
Wilderness Beach Hotel
N2 National Highway, Wilderness, Western Cape

Reviews

6.2
Rating 10 - Excellent. 15 out of 103 reviews" "
Rating 8 - Good. 29 out of 103 reviews" "
Rating 6 - Okay. 26 out of 103 reviews" "
Rating 4 - Poor. 12 out of 103 reviews" "
Rating 2 - Terrible. 21 out of 103 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

4/10 Poor

Louis

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Rochelle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible experience... so much potential!!
I was looking forward to wonderful weekend away but the hotel just does not live up to its pictures, maybe it did 10 years ago. The hotel needs a serious refurb as well as the grounds of the hotel. The pool is definitely not this clean and blue as in the pictures anymore - it needs a paint job and a proper clean. The bed I slept in made such a noise when you moved, it was terrible. The carpets were so marked, it was gross. The whole experience staying at the hotel freaked me out and I wont be returning. Some of the staff were really helpful, especially at breakfast but is so sad they have to work at a hotel that is literally falling apart. The hotel has so much potential, being where they are situated, right by the ocean but I wouldn't recommend staying here to anyone. So sad.
Stayed 1 night in Feb 2023

10/10 Excellent

Kumarin

Stayed 3 nights in Apr 2022

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Happy Guest
Fantastic location and staff! Hotel a bit neglected, but comfortable. Fantastic Breakfast.
Stayed 3 nights in Dec 2021
Response from Kels. on Jan 14, 2022
Thank you very much, please come again.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Widerness
Rooms were clean. Staff friendly. Stayed on the ground floor with easy access to beach. Beautiful and convenient setting. Beach is also prestine with interesting rock pools and good fishing close by. Plenty to do in the area.
Stayed 5 nights in Dec 2020

4/10 Poor

Mrs KM

Traveled with family
Disliked: Property conditions & facilities, room comfort
Outdated and run down
We could check in from 2pm, but when we arrived at 3pm our room wasn't completely ready. No pillowcases on the one bed and even though we'd booked for 4 people there were only 2 towels provided. The TV channels weren't working and it took a day and a half for maintenance to be called to fix it. (In fairness once he was called the maintenance guy was friendly and sorted it out quite quickly) The shower leaked quite badly and there's no extractor fan in the bathroom - also there was very little cold water pressure. Every morning breakfast was chaotic. The hotel seems to have insufficient parking so we had to park quite far away which was quite inconvenient with our toddler and baby. It's situated really nicely close to the beach but the outdoor shower is broken so you end up walking sand back into the hotel. There isn't much security at this hotel that we could see either - it's incredibly easy to just walk around and into the pool area and from there into the hotel.
Stayed 5 nights in Dec 2019

10/10 Excellent

Helgard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Jacky on May 7, 2019
Good Day Peter, Thank you for choosing Wilderness Beach Hotel as destination of choice and your positive feedback. It was Our pleasure hosting you at our Establishment and is looking forward to your return. Kind Regards Jacky Fouche Reservations Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
I like the fact that it is close to the beach. I didn't like the room cleanliness and lack of variety at breakfast.
Stayed 6 nights in Dec 2018

6/10 Okay

Dougie

Liked: Cleanliness, room comfort

8/10 Good

Mogamat Nur

Liked: Cleanliness, staff & service, room comfort
Halal option in the Garden Route.
A beautiful location. The hotel is a bit dated but is an excellent option to explore the garden route from. Nice breakfast. Halal food services.

2/10 Terrible

Nashieta

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointed
Not what I had expected

2/10 Terrible

Cathi

Disliked: Cleanliness, property conditions & facilities, room comfort
So disappointing. Pictures on website deceiving. Out-of-control school touring groups making noise all night.Smelly. Everything very run down. Totally disappointing. Stayed only 1 night then checked out early. Did not even stay for breakfast.
Response from Ann on Apr 12, 2018
Good Day Cathi Trust this mail finds you well. We did advise all our guests prior to arrival that we will have sports groups in-house for the time frame of your stay. I sent emails to each and every guest booked in this time. Your arrival date was 05 April and I emailed you on 13 March to state that should you wish to cancel we will understand. I do however wish you had spoken to management at reception regarding your other complaints and we would most definitely have tried to work out something and assist you wherever we could. Kind regards Ann Anthony

6/10 Okay

Peter, London

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Brilliant situation
Ran out of fruit, Honey, Marmalade and coffee. We asked for ordinary day to day items which we were told were out of stock. They were every day and the staff were unhelpful. They were not trained and there appeared to be no supervision. There were few guests--never more tun 20 out of 150 rooms. Most were of Chinese origin on bus tours of the Garden Route. Their were no facilities in the hotel that worked at all.
Stayed 6 nights in Jan 2018

2/10 Terrible

Silvano

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2018

8/10 Good

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a value for money stay, I’m sure a bit of a revamp will make it 100%. Located in a beautiful spot
Stayed 2 nights in Jan 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
The place and location is very beautiful. But The service at the hotel was terrible. The breakfast has a lot to be desired.i certainly did not get value for my money
Stayed 3 nights in Dec 2017

6/10 Okay

MIHAI

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
diasppointed
the place is very neglected, outside buildings and gardens especially. curtains were off the hooks, no spoons for coffee available.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A shocker
Hotel needs attention: poor maintenance and in need of a general overhaul. Lights and extraction fan not working, tv fuzzy, no wireless connection in rooms, no sign of security and general management. Photographs on web page misleading. Avoid at all costs.
Stayed 1 night in Jul 2017

6/10 Okay

Malcolm

There was not enought bath towels. TV siginals bad Not enought food for every body

2/10 Terrible

Paulo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE SERVICE - BY INCOMPETENT STAFF
As I love visiting the Wilderness, this was by far the worst ever hotel that I have booked. Staff has absolutely no consideration for you their guests, noise level was terrible, room was full of bugs, no tv remote supplied, no bath mat, no hand towel, had to practically beg for an extra toilet roll.....I will never consider booking this hotel again, I also think Hotels.com should consider removing them from your site. Unless you don't mind having such an incompetent hotel added to your list......what should have been a relaxing stay turned into a miserable seven days......SAD !!!!!! A tiny, bad smelling, damp little room is where you will find Wi-Fi facilities....what a laugh!

2/10 Terrible

Unathi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The welcoming was not ok according to my understanding we were supposed to be told about the facilities of the hotel,meals available to purchase and about surrounding erea if we want to go out of the hotel so all in all we had to ask everything ourself so the service was not ok at all.

8/10 Good

Hameezah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy,mouldy, stinking rooms
Very old furniture. Hotel in need to good spring-clean and repaint. Staff overwhelmed by volume of complaints

2/10 Terrible

Nozuko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel needs to be maintained and managers trained
I was not pleased at all cause I was checked in an hour later and kept waiting only to have my room changed for other client's convenience because they were rude and vocal

4/10 Poor

A C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
The hotel needs a revamp and service was poor.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Lovely place, but bathrooms need upgrading

6/10 Okay

Faeza, Milnerton, Cape Town

Liked: Staff & service
Lovely family orientated hotel
Lovely place to stay overnight. Like the fact that it is on the beach and there is beautiful sightseeing places close by.

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, old and not mantained
The hotel is in need of huge investment to fix it up. It is equivalent to a 1 star hotel. Dirty room, outside area and passages

2/10 Terrible

Gerald, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this Hotel
Hotel could not find booking took 1/2 hr to check in at 6 pm. Clean towels only brought to room at 11.15pm. Air con not working. Lift not working . Corridors dirty. Everything very old and tired. Sadly can not recommend at all.

2/10 Terrible

Jaco, Krugersdorp

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
Never will we stay at Wilderness beach Hotel again. When we booked in at 14h30 we waited more then a hour for our room and keys. When we got to our room at 15h30. The room was not ready. No towels. We phoned 3 times for towels and only received it the next morning after 9.There advertising is false. No satellite channels or a remote for the TV. They say they clean the rooms daily which they either do like half and late or not at all. During our stay the passage was full of dirty dishes from room service standing outside the rooms. The kitchen where they serve breakfast is dirty and some of the cutlery and crockery is not properly washed and dried. No dishing spoons for cheese or bread, guests take it with there hands. The hotel is in poor condition broken doors and desperately needs a revamp. Definitely not worth the 3 stars. Would never recommend anyone to stay here.

4/10 Poor

BARDAVESINGH, port elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
they could not find my reservation. hotel.com to blame.even with reservation proof papers it took 1.5 hours to check in. corridoors are dirty maintainance is very poorair conditioner does not cool the room. cannot contact management.breakfast is in shambles. hotel and staff and management needs a good shakeup.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go there
Chaos when we arrived, didn't have room for us at 6pm, after 20 minutes they were still looking so agrees to refund us. Had to then find other accommodation. Reception was filthy, staff were trying but didn't seem to have a clue

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Phil, London

Liked: Staff & service
Disliked: Property conditions & facilities
Excellent position and hard working staff let down
We're told when we booked that they were waiting for their liqour license to come through, only to find out when we arrived that they are a Muslim owned hotel and, by choice, do not serve alcohol. I have no problem with that, but would like to know when booking (On the Expedia website, it states that you can enjoy a cocktail or sundowner in the restaurant or by the pool. No mention that you would have to bring your own!) Hotel was dated and understaffed. Staff were very hardworking and tried hard to accommodate but we're not supported by the owners who seem intent on draining every last penny out of this hotel. Breakfast was mayhem with not enough food, cutlery and crockery for the numbers. Rooms were basic, with a deposit required for TV remote?????. Air conditioning units were nearly all out of order, as were the lifts. I really hope an experienced investor takes over this hotel as the setting is beautiful and undeserving of this poorly run hotel, which, in all honesty, should be nowhere near the Expedia website until they inject a little more honest into their advertising!

2/10 Terrible

Simon, Jo'berg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare in Paradise
The worst hotel Ive ever stayed in!!! not even worthy of 1 star. rooms are dirty and havent been redecorated since the 90's, beds are old and broken. air conditioning doesnt work. Service is nonexistent. The staff and management were totally incompetent. The setting however is magnificent, absolutely world class!! and an absolute must visit!!! Just (whatever you do) Dont Stay Here!!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find somewhere else to stay
Pretty bad hotel. Would not recommend it.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveler

Wilderness
Ok stay better than i thought it was going to be

4/10 Poor

Stanley, Wynberg Cape

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
stay was good breakfast area not to clean cutfruit looked old.

2/10 Terrible

Adrian, Knysna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
It's a dump

8/10 Good

Vivien, Cape Town

Liked: Cleanliness, staff & service, room comfort
Overnight stay
Very pleasant, friendly and helpful staff! We often stay over at this hotel and are never disappointed .

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Marinda, South Africa

Liked: Cleanliness, room comfort
Good location
The hotel is close to the beach and it is nice to sit on a bench and look at the sea or take a walk down the staircase for a walk on the beach. When sitting on one of the benches of the hotel you have a nice view. There are more than 50 steps so ensure you have enough energy when coming back from your walk on the beach. Great exercise….. The rooms are comfortable, spacious and clean. Typical 3 star facilities, bath that can also be used as a shower and small Television with about 6 channels – more focused on sport and news channels. The outside swimming pool was in good condition (blue and clean). Breakfast is basic (bacon, sausages, eggs, cereal and toast) it was good enough and as per our expectations – I would have like to have some pastries e.g. croissants but other than that the breakfast was fine. There is a restaurant in the hotel OR if you have a car you can drive about 4 km to the Wilderness center where there are a couple of nice restaurants to have lunch or dinner. Staff was friendly and helpful, there were one person that should be reminded that in the service industry (e.g. hotels) it is important to smile and make customers feel welcome…. But the rest of the staff was trying their best to give good service. Overall I felt for the price I paid (including breakfast) the hotel was good. I got what I paid for.

6/10 Okay

Samantha, Cape Town

Disliked: Staff & service, property conditions & facilities
Not Quite What We Were Expecting
First of all we arrived to discover that our online reservation was not received by the Hotel. This was fortunately sorted out. Pros: 1. Two double beds in the double room rate - great for a family 2. Adequate TV channels available 3. Room was spacious 4. Friendly helpful staff 5. Free parking Cons: 1. Breakfast selection was fine, but needed more consistency and 'real bacon' 2. Not quite finished their renovations, some areas very shabby. 3. Tennis court unusable due to the broken/collapsed fence 4. No wifi or LAN connection (as detailed in the online booking) 5. The Pub / Restaurant (The Wild) closed (permanently?) 6. No liquor license (can't even buy a beer!) 7. Limited room service menu 8. We had no TV remote and Electronic safe was locked (despite reporting it) 9. Air conditioner was ancient but it worked, just very noisy 10. Pool was somewhat green! 11. Access to the beach is only suitable for 'fit' people due to the number of stairs (100+ at least) 12. Hotel location is OK, but you need to drive to nearest restaurants

6/10 Okay

Jill

Liked: Cleanliness, room comfort

8/10 Good

raffles, johannesburg

Liked: Cleanliness, room comfort
pleasant experience,comfortable.however neads a little love and care.bathrooms need to be refurbished. staff friendly and warm. very good location

8/10 Good

colleen, Kloofendal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
great loation with a fantastic view and wonderful, helpful and friendly staff in all departments I came across.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Wilderness 2014
Nice hotel. Great weiw. Great beds. Perfect breakfast, and a nice cheap three course dinner.