Ratings based on 1,833 Verified Reviews

3.6 out of 5
82% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Mililani, Hawaii

Hotel close to the Wailua River.

Posted Aug 20, 2017
Hotel was close to many activities along the Wailua river and near Kapaa to shops and dining. The hotel water feature was not in service and looked kind of bad. The pool and jacuzzi was right outside the backdoor of our hotel room. The hotel laundry service was able to use a credit card, that was a plus. The food at the restaurant in the hotel was really good and tasted delicious. One thing i wish they had was room service for dining in. The Hotel cost were right in the middle, not to expensive and not to cheap. I give it 3 stars.☆☆☆
Comment from Hotel Management
Aug 22, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Ed- Thank you for staying at the Airport Honolulu Hotel and for leaving your review. We apologize that our service did not meet your expectations and will look into your concerns! We hope for another opportunity to you host you again! Mahalo
4 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently close

Posted Aug 20, 2017
Very close to the airport - just what we needed. Friendly and helpful staff. Room seemed to be well sound-proofed. Didn't hear any traffic or airport noise. Free shuttle service available.
Comment from Hotel Management
Aug 22, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha- We appreciate your feedback and are happy that you had a positive experience here at the Airport Honolulu Hotel. We hope you will visit us soon! Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney,Australia

Airport Hotel Stay

Posted Aug 16, 2017
Pros: Convenience
Cons: Food in Dining Room
Location: Near Airport
Convenient for an Airport stay. Staff very helpfull .Transport to and from Airport Terminal prompt - staff helped with heavy luggage. Dining Room food adequate.
Comment from Hotel Management
Aug 18, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Roger, Thank you for staying at Airport Honolulu Hotel! We are glad to hear we were able to meet most of your expectations. We do apologize that your dining room experience was not to your satisfaction and will look into it address your concerns. We look forward to welcoming you back. Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON, Canada

Nice overnight stay

Posted Aug 14, 2017
Nice overnight stay if you need to catch an early flight and need a shuttle bus. Room is clean. The hotel is only 5 mins away from airport. But the Shuttle bus is every 30 mins. we were just unlucky we waited 30 mins in the airport, we should figure this out early so we won't wondering what's going on. Everything else are good.
Comment from Hotel Management
Aug 15, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Lynn- Thank you for staying at Airport Honolulu Hotel. We appreciate your feedback and are glad you found our location clean and convenient. We hope you will return to visit again. Mahalo
2 out of 5
by A verified traveler from San Francisco

Close to airport

Posted Aug 13, 2017
Pros: Close to airport, free shuttle
Cons: Offer a free continental breakfast, or at least coffee in the lobby. Those small things go a long way. Front desk staff could be nicer.
Location: On busy highway, close to airport.
We stayed one night here because it was close to the airport, and they have a free shuttle to the airport. It's right on the highway basically, so not a beautiful location, but it served it's purpose. Upon arriving I was pleased to see a nice lobby. But the "nice" stopped there. We stayed in the second building over from the lobby, and the hallways were dreary, the room was just ok. It was dated, but fairly clean. There was a fridge & microwave. The wall A/C barely kept up and the room was humid. For that reason mostly, I couldn't wait to get out of there. I wouldn't stay here again. For the price we paid, I'd stay over in Waikiki and get up earlier to get to the airport.
Comment from Hotel Management
Aug 15, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Laurie- Thank you for staying at the Airport Honolulu Hotel and for leaving your review and feedback, it is greatly appreciated and will be considered as we continue to make improvements!We hope for another opportunity to you host you again! Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 6, 2017
Clean room, short waits for shuttle, excellent breakfast.
Comment from Hotel Management
Aug 11, 2017 by Ellie, Hotel Management
Aloha - Mahalo for staying with us. We appreciate taking the time to send us your great feed. We look forward to hosting you again soon. Aloha! Ellie Agustin, Sales and Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is on the airport.

Posted Aug 2, 2017
We choose the Hotel to make and early departure and the staff supported us well. The shuttle left early to get us to the airport and we made our flight easily.
Comment from Hotel Management
Aug 4, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha, Thank you for staying at Airport Honolulu Hotel! We are glad to hear we were able to meet your expectations and hope you enjoyed your stay with us. We look forward to welcoming you back again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo, Japan

Airport shuttle every 30 minutes

Posted Jul 25, 2017
It is quite convenient for when you're catching a flight the next day as they provide a free shuttle service that runs every 30 minutes. They also provide wake-up calls.
Comment from Hotel Management
Jul 26, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Tiffy- Thank you for staying at Airport Honolulu Hotel! We are glad to hear we were able to meet your expectations and hope you enjoyed your stay with us. We look forward to welcoming you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Tidy hotel close to airport

Posted Jul 23, 2017
Pros: Very close to airport
Perfect for a one-night stay on arrival in Honolulu or prior to departure. Free shuttle from/to airport is great. Hotel was clean and tidy.
Comment from Hotel Management
Jul 26, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Chelsea- Thank you for staying at Airport Honolulu Hotel. We appreciate your feedback and are glad you found our shuttle convenient and accommodations clean and tidy. We hope you will return to visit again. Mahalo!
4 out of 5
Recommended
for Everyone
by A verified traveler

Served purpose of overnight stay close to airport

Posted Jul 6, 2017
Pros: Location
Courteous staff, no hassle check in and out, happy to help with any questions. Clean room with all services required, with free shuttle from and to airport, will gladly stay again.
Comment from Hotel Management
Jul 12, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha, Thank you for staying at the Airport Honolulu Hotel! We appreciate your time to send us feedback and are glad you enjoyed your stay and was able to utilize our complimentary shuttle service. We look forward to welcoming you back in the future! Mahalo!