Ratings based on 1,027 Verified Reviews

3.3 out of 5
68% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport, free 24 hour shuttle

Posted Jul 25, 2017
Clean room, a bit noisy from highway traffic. Otherwise decent hotel.
Comment from Hotel Management
Jul 26, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Hitesh- Thank you for leaving feedback for Best Western The Plaza Hotel. We're glad you found your room clean and apologize if the noise inconvenienced you in any way. We will work hard to improve and hope that you will you will visit us soon. Mahalo
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles CA

Okay hotel near airport

Posted Jul 15, 2017
Pros: Location near airport
Cons: Don't allow cars to park along the sides of the driveway
Location: There is a McDonald's and small retail plaza nearby
Room was clean and comfortable. It's next to a freeway, so the room will be a bit noisy. There is restaurant in the hotel but it's not open for dinner on weekdays. There is a McDonalds next door and a small retail plaza nearby that has several restaurants. There is a daily parking charge. The parking stalls are narrow, and since they allow cars to park along the side of the driveways, it makes it very difficult to enter or exit some parking stalls.
Comment from Hotel Management
Jul 17, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Floyd- Thank you for leaving feedback for Best Western The Plaza Hotel. We apologize if the parking and noise inconvenienced you in any way. We will work hard to improve and hope that you will you will visit us soon. Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport.

Posted Jul 13, 2017
Was disappointed that the restaurant was not open for evening meal.
Comment from Hotel Management
Jul 17, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha- Thank you for leaving feedback for Best Western The Plaza Hotel. We apologize if the our on site restaurant hours inconvenience you in any way, as an alternative we offer shuttle service to our sister property located a block away which also has a restaurant on site. We hope you visit us soon. Mahalo!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel handy to airport

Posted Jun 27, 2017
Overnight stay, close to airport for early flight. Shuttle service.
Comment from Hotel Management
Jul 3, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Trish, Thank you for staying at Best Western The Plaza Hotel! We appreciate your time out to send us feedback and are glad you enjoyed your stay and found our location and shuttle service convenient. Mahalo!
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick stay close to airport and rental car locatio

Posted Jun 25, 2017
Decent place for the quick stay coming in late night. Clean rooms and nice staff. The place was undergoing a lot of renovation on one side of the hotel so I would imagine that it is going to be very very nice when it's all done but it was over all really good. The renovation was only oticed because I walked around the property multiple times.
Comment from Hotel Management
Jun 27, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Blake- Mahalo for staying at Best Western The Plaza Hotel. We are glad to hear we were able to meet your expectations and hope you enjoyed your stay with us. We look forward to welcoming you back again soon! Mahalo, Ellen Isidro, Sales and Marketing
2 out of 5
by A verified traveler from stl

It will do

Posted Jun 2, 2017
In a pinch knau, close to airport, AC in window and loud
Comment from Hotel Management
Jun 2, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Steve, Mahalo for taking the time to share your concerns with us, we are truly sorry for the experienced with the AC and surrounding noise. Your concerns will allow us to make improvements and we sincerely hope you will provide us with another opportunity to welcome you back to the Best Western The Plaza Hotel. Mahalo!
3 out of 5
by A verified traveler from AK

Just for sleep

Posted May 21, 2017
Only double beds, no queen size which is even small for my 6'4" tall husband. We actually slept separately so we could have room to roll over. Hotel is attached to its own parking garage, you pay extra daily for that. No content so breakfast, a McDs is within walking distance and they have $$ cafe in hotel. Beach bum we saw on the road came to hang by the pool. Not terrible, but I expected more. Staff super friendly/helpful.
Comment from Hotel Management
May 22, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha- Thank you for staying at Best Western The Plaza Hotel! We appreciate your take time to send us feedback about our bedding for improvement. We hope to look forward in welcoming you back in the future! Mahalo!
3 out of 5
by A verified traveler from Indianapolis, IN

Not good for extended stay

Posted May 20, 2017
If you want to sight-see and are staying for more than a night or two, I would definitely choose a different hotel. It was tolerable just being there for a night, but there isn't much to see around the hotel. The staff was all great and pretty helpful considering we were there to pick up our foster girls.
Comment from Hotel Management
May 22, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Samantha- Mahalo for taking the time to share your concerns with us at Best Western The Plaza Hotel, we apologize that our location was not ideal but hope our staff was accommodating to your needs. We sincerely hope you will provide us with another opportunity to welcome you back to the Best Western The Plaza Hotel. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from sioux falls sd

Overnight stay

Posted May 17, 2017
Very couteous staff both at front desk nd in restraunt. Beds are very comfortable.
Comment from Hotel Management
May 17, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Steve, Mahalo for staying at Best Western The Plaza Hotel! We appreciate your time in leaving us feedback about our comfortable beds and are glad you found our front desk and restaurant staff courteous. We hope we can welcome you back and let us host you again in the future. Mahalo!
2 out of 5
by A verified traveler from UT

NOISY! Close to airport, and outside traffic!

Posted May 15, 2017
This is a decent hotel, staff is nice and helpful, but the traffic noise is very obvious and difficult to ignore. I wouldn't recommend this hotel to anyone that wanted rest. They do provide earplugs, and is close to airport.
Comment from Hotel Management
May 15, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha, Mahalo for taking the time to share your concerns with us at Best Western The Plaza Hotel. We sincerely apologize if the surrounding noise inconvenienced your stay and we'll work hard to improve the issue. We hope you will give us an opportunity to host you at Best Western The Plaza Hotel again. Mahalo!