Ratings based on 145 Verified Reviews

4.3 out of 5
80% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Elmhurst, IL

Room Cost

Posted Jan 15, 2018
For $129, I thought the room was very small and even a smaller bathroom. I believe the overall value was not reflected in the price.
5 out of 5
Recommended
for Everyone
by A verified traveler from chixago

Perfect spot - great service

Posted Nov 25, 2017
Stayed here while visiting family in Wayne- This is a great spot, hotel offers a bar menu which was perfect after a long day of travel. The hot tub is a nice feature. Rooms are large and very comfortable
Comment from Hotel Management
Dec 7, 2017 by Barb Merigold, Hotel Management
We are very glad to hear you enjoyed your stay. It is nice having our Bistro for those that travel far and wish to stay in the hotel for their meal. Thanks for sharing your stay.
1 out of 5
by A verified traveler from Phx, AZ

Never go back

Posted Nov 1, 2017
This hotel had some of the worst beds we have ever slept in. Had to change from one bedroom to another. Second bed was as bad as the first. They wouldn't refund us or comp anything in the hotel. I would not go back to this particular hotel ever. All they said was we're so sorry. There's nothing we can do about this we're so sorry
Comment from Hotel Management
Nov 2, 2017 by Barb Merigold GM, Hotel Management
Thank you for sharing your stay. I am very sorry to hear that you found our beds uncomfortable. We usually get great comments on our beds and often have guests ask how to purchase our mattresses and linens. The comfort of a bed differs greatly from one guest to the next, and I am sorry our beds were not to your liking. Thanks again for sharing your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

GOOD

Posted Oct 27, 2017
Pros: THAT THEY HAVE A DRIVE SERVICE THAT TOOK US TO OUR EVENT AND CAME AND GOT US
Cons: NOTHING
Location: WE WENT TO A FEST
T WAS FINE WE WERE NOT IN THE ROOM OR THE HOTEL LONG
Comment from Hotel Management
Nov 2, 2017 by Barb Merigold GM, Hotel Management
We are so glad you were able to take advantage of our shuttle service. We do have a complimentary shuttle within a five mile radius and it works great for guests coming in for fests in order to avoid parking. Thanks for sharing these comments.
5 out of 5
by Dustin

Amazing!

Posted Aug 20, 2017 on Hotels
Amazing!!!
Comment from Hotel Management
Aug 23, 2017 by Barbara Merigold, Hotel Management
Thank you for your great comment. We hope to see you again next time your travels bring you back to the St. Charles area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Aug 19, 2017
Pros: Room was very spacious and there are plenty of amenities close by.
Cons: None
Location: Alot of amenities very close by. Large grocery store, restaurants, drug store, bank and a pretty straight shot to get to the highway.
Our room was very large compared to what you usually get. Room was very clean, staff was nice and was overall pretty quiet.
Comment from Hotel Management
Aug 23, 2017 by GM, Hotel Management
Thank you for your great review about our hotel. We hope to see you again next time your travels bring you to the St. Charles area.
5 out of 5
by A verified traveler

Posted Jul 22, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017 by Barbara Merigold, Hotel Management
Thank you for your high rating of our hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff was friendly and helpful.

Posted Jul 8, 2017
Staff was friendly and helpful. Facility was clean and the kids loved the pool.
Comment from Hotel Management
Jul 11, 2017 by Barb Merigold, Hotel Management
Thanks for sharing you feedback about our hotel and the staff. Our pool is perfect for the kids, so we are glad to hear they had a great time. Thank you for sharing your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to where we were going

Posted Jul 8, 2017
The only problem we had was the keys did not work very well when using the pool
Comment from Hotel Management
Jul 11, 2017 by Barb Merigold, Hotel Management
We are very glad to hear you had a great stay and enjoyed our pool. Thank you for the feedback on the lock so we can address that right away. We hope to see you again soon.
4 out of 5
by Charlotte

Overpriced but clean

Posted Jun 1, 2017 on Hotels
It was clean. Bed uncomfortable check in was lacking and was overpriced for what is included.
Comment from Hotel Management
Jun 12, 2017 by Barbara Merigold, Hotel Management
Glad to hear that you found the hotels clean. I will personally check your bed to see if it needs a new mattress. Thanks for letting us know.