Ratings based on 1 Verified Reviews

3.0 out of 5
3.0 Room cleanliness
3.0 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Orange County, USA

Tricky booking from the Expedia US site

Posted Dec 7, 2014
Pros: Nothing.
Cons: Clear description.
Location: There are few cafe and restaurant nearby.
I have booked this hotel thru Expedia US site. My reservation showed "1 adult and 1 kid in 2 single beds including breakfast " The rate was shown in both US$ and Japanese yen. Not only I had to pay about $40 extra, also I was told my rate included ONLY 1 person not 2. I ended up paying for my kid's mediocre breakfast about $15. Next day, we just went out to eat and I did not use my voucher for the second day. If the rate was shown in US currency only at the time of booking, I would understand the difference in price due to the exchange rate. At the time of my trip, exchange rate was pretty good for US travelers. It should not be $40 extra. As for the hotel, it's kinda old and not the best wi-fi signal. I stayed at Grand Hotel in Tachikawa last year. Their breakfast is much better and the room was spacious. Grand is much closer to Tachikawa station. It was sold out this is why I ended up with Palace hotel.