Poor - would not stay again in a rush. I travel to Hachioji frequently for business & this was my first time in the B hotel. Housekeeping were loud - banging hoovers, chatting loudly etc.. Not good when you've had a very late night at the office & they start very early. Breakfast was included with the room rate but we did not return after the first morning - staff were overly invasive & we felt we could not chat and enjoy without them interrupting. Will opt for other hotels in the area in future.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Thank you for staying consecutive nights at the b hachioji and providing your feedback.
First of all, I sincerely apologize for our misbehaviors which caused you very inconvenience and discomfort on this occasion even you chose us from many hotels in hachioji area.
I immediately shared your comment to Housekeeping team and Breakfast attendant team, and gave them serious warnings.
We usually care the starting time of the cleaning no to disturb our guests’ morning, however we admit and truly reflect on that we were lack of carelessness vacuuming and chatting loudly.
Besides, I am also disappointed that the behavior of breakfast attendant gave the impression of “invasive”.
I heard details from the attendant, and I will definitely feel the same as you if I was talked to in such a way.
I am truly sorry that we disturbed your breakfast time which is very important to start a day. We promise this never happen again.
And not only the persons concerned this time, but we all take these issues very seriously, and take all the necessary steps never to happen again.
Our objective is always to provide pleasant and enjoyable stay, and we continually do our utmost to ensure this objective.
We deeply apologize again for the discomfort and very appreciate that you brought this to our attention at the same time.
Feedback from guests always improve our service standard and provide motivations for our better performance.
We hope that we have the opportunity to welcome and see you again on your next visit to hachioji in the future.
the b hachioji