A nice hotel overall, however.......
Posted Sep 26, 2016
A nice hotel overall, however when we returned to our room on the 2nd of 3 nights at 10 p.m we were not delighted to find that our room had not been cleaned. It was in the same condition as we had left it at 9 a.m., beds unmade, no clean towels, etc. The room cost for that evening was $184.60! When we complained at the desk, all we heard was "I'm sorry"!
Also, our room was prepaid but at check-in we were asked for a credit card for "incidentals" which we were charged $25.00 for "pre-authorization" (same card number the room was paid for), and has yet to be refunded to our account since we had NO "incidentals" to pay for!! I say rip-off, big time! Unless we hear from someone, we will not book through Expedia again!!