Ratings based on 185 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
Room was very clean and comfortable. Staff was nice. Overall great place to stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canton, Ohio

Perfect for a winter break!

Posted Feb 13, 2017
Pros: The hotel was very clean and modern. Our room was very comfortable and perfect for our needs.
Cons: The lady at the front desk that checked us in definitely could use a class in customer service. She was extremely rude when we had questions.
Location: The kids enjoyed the pool. Dave and Buster's is literally less than a mile away and we had TONS of fun playing. We completed a trip to BA Sweeties.
I met family from Indiana in Westlake and stayed at the Courtyard Marriott. The kids loved the pool and the fact that Dave and Busters was so close! The lady working during check-in and out was really quite rude and could use a class on customer service. However, the gentleman working in the evening--Kenneth??? was PHENOMENAL and couldn't possibly have been any nicer!! He is definitely an asset and he has wonderful customer service skills when interacting with guests!
Comment from Hotel Management
Feb 16, 2017 by GM, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for my elderly parents.

Posted Feb 4, 2017
Convenient. Breakfast was a bonus. Beds comfortable. Staff pleasant.
Comment from Hotel Management
Feb 6, 2017 by GM, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bay Village OH

Very easy to find

Posted Nov 26, 2016
Very nice breakfast choices available. Staff was very nice. Nice and quiet
Comment from Hotel Management
Dec 6, 2016 by David, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
1 out of 5
by A verified traveler

Posted Nov 16, 2016 on Hotels
It was not good at I'll never stay there again. Don't expect you to call even management didn't call
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
5 out of 5
Recommended
for Everyone
by A verified traveler from toledo

Posted Nov 12, 2016
We won free tickets to browns game so we decided to stay at nice hotel I'm so glade we pick this one just made our mini vacation better hot tub was amazing staff was very nice room was clean
Comment from Hotel Management
Nov 21, 2016 by GM, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
5 out of 5
by A verified traveler

Convenient Clean Hotel

Posted Nov 7, 2016 on Hotels
Very nice room, very clean, easy check in and check out. Close to the interstate, free wifi, mini fridge.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Best $60 hotel room on earth.

Posted Oct 17, 2016
Big, clean, updated room with a very comfortable bed. Better than average breakfast with warm, fast service. I'll be back.
Comment from Hotel Management
Nov 21, 2016 by GM, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
3 out of 5
by A verified traveler from Westlake, OH

Posted Sep 20, 2016 on Hotels
Was very surpised there wasn't a breakfast or complimentary coffee at this Courtyard. There was a Starbucks but with limited hours and closed before 12 on weekends. Room was nice and comfy though. Good location as well. Given the price and no breakfast or coffee option, I don't think I would stay there again.
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
3 out of 5
by A verified traveler

Very Average Experience

Posted Sep 15, 2016 on Hotels
Our stay was fine. It was great to have a frig in the room. Other than that it was just fine. Nothing to write home about and the bathroom was not in great shape - peeling paint and just felt old. The staff was very nice.
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!