Ratings based on 141 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

courtyard westlake

Posted Jan 31, 2016
Cons: see above
Lighting and mirror not sufficient to put on makeup.could use a nirror above the dresser or on the wall away from the sink. And what is the cause of all the vibration in room 208. The light fixture rattled continuously in the bath room.
2 out of 5
by A verified traveler from Pittsburgh, PA

No HUGE complaints, just overall a poor experience

Posted Jan 4, 2016
Pros: That we only had to stay one night. LOL Oh and if you are looking for a pool, it is indoors. We didn't use it, but noted that it looked nice enough.
Cons: Staff could smile and attempt to be pleasant. We interacted with 3 different staff members. All left me feeling like anything but their guest.
Location: Location was ok. Several nice restaurants around, didn't see any fast food though, but we didn't explore the area. Easy access to I think 90?
PROS: *There was a mistake in our reservation (2 nights instead of 1), front desk cleared it up quickly although a brief smile through the encounter would have been appreciated. *We only had to stay one night. LOL *The overpriced breakfast wasn't totally lousy. I expected even less than what I got when I heard it was a premade frozen sandwich. CONS: *Staff was cold and unpleasant. I'm a fairly outgoing person and my attempts to be pleasant were met with a blank stares. *Bed was horrible. I'm not picky, but the mattress was garbage. Worse I've ever had at a hotel. *My husband found several dark hairs on his one pillow. Needless to say, that pillow slept on the floor. *Couch couldn't have been more uncomfortable if it was a doctor's office. *Walls were PAPER thin. We could every word of the conversation next to us. They weren't even being loud, just normal conversation, and it was horrible. We whispered the entire time. *Breakfast (that we paid extra for) was not a normal breakfast. I think this might be typical of Marriott's, if so, no thanks, but you got to pick one item, hot or cold, off a brief list and then coffee OR juice. I'm prego and I wanted a bagel, a banana, juice, AND coffee, and maybe a yogurt if I felt like it! LOL I would rather have not paid ahead for bfast and found a restaurant. Overall, we wish we would've stayed at the Hyatt Place; we love those and they seem to always have friendly, accommodating staff. Don't know if we'll try a Marriott again
3 out of 5
Recommended
for Couples
by A verified traveler

An ok stay

Posted Nov 10, 2015 on Hotels
We will probably stay elsewhere next time unless the price is much lower. Bed was somewhat uncomfortable and a smoke alarm had a blue blinking light which bothered us a bit because it is right on top of bed. My towel had a strange smell. Amenities are good and well thought out.
3 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Oct 20, 2015 on Hotels
5 out of 5
Recommended
for Families
by Peter

This traveler left a rating score only Posted Oct 14, 2015 on Hotels
5 out of 5
Recommended
for Getaway With Friends
by Thomas from Springfield, MA

Great Stay at Courtyard

Posted Aug 20, 2015 on Hotels
Quick, friendly check-in, clean room, convenient location - excellent little bar and grill next door open late - would definitely stay here again.
4 out of 5
Recommended
for Getaway With Friends
by Jenny

This traveler left a rating score only Posted Aug 12, 2015 on Hotels
4 out of 5
Recommended
for Families
by Alison from London

Posted Aug 11, 2015 on Hotels
Perfect for an over night stay- courtyard blueprint hotel Excellent Italian outside
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Jul 28, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Accommodating Staff

Posted Jul 27, 2015
I flew in on a red eye Thursday night and was at the hotel by 8am. The staff allowed me to check in so I could shower and catch a power nap prior to the meeting.
Comment from Hotel Management
Jul 31, 2015 by Erica, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We all know how important those power naps are! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erica Todhunter General Manager erica.todhunter@cymwestlake.com