Ratings based on 99 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Westlake Oh
Best ever!Posted Apr 28, 2017
The room was very clean and exactly what we needed. The staff went above and beyond for us. In one instance, I was having problems with my phone charger. I called to see if they had one and they did. One of the girls at the desk actually brought it up to our room instead of me having to go down and get it. After we checked out, they offered to store our luggage for us while we went out for breakfast. I habe never had a hotel experience like this. They were the best ever!
by A verified traveler from Cleveland, Ohio
Stay cationPosted Feb 21, 2017
The pool heater wasn't working nor was the hot tub, kept going on & off. We saw a maintenance man & didn't do anything to fix it said it's been acting up for days. That is the only reason we came to let the kids beat the winter blues but the water was too cold to even go in. We had 8 families so it was a waste for all of us. Plus we never got a receipt emailed to us & an unknown $20 charge was added to my credit card
by A verified traveler
Posted Feb 14, 2017 on Hotels
Courteous, helpful staff that welcomes you back as if you're family.
Posted Feb 12, 2017 on Hotels
Bed was comfortable but had to be the hardest pillows I've ever encountered at a hotel. Water pressure in the shower was low.
very clean, Quiet and welcoming staff.Posted Jan 11, 2017 on Hotels
it exceeded my expectation
Posted Jan 3, 2017 on Hotels
Eh...Posted Jan 1, 2017 on Hotels
Room wasn't the best, beds were very uncomfortable, smelled of Chlorine (we were next to the pool though), toilet ran if you didn't mess with the handle. Breakfast was way overpriced for the quality. Nice variety, but the pancakes and French toast were cold and the pancakes were hard... not impressed.
Posted Dec 25, 2016 on Hotels
Wonderful hotel. Only issues were poor lighting in the room and being charged $20 on my visa after hotel was paid in full. Didn't appreciate that
for Everyoneby A verified traveler
Nice hotelPosted Dec 10, 2016
It's a double Tree and I can see the 3.5 stars coming from the meeting space and the in house restaurant that actually has a name ! It's a great place to stay. It's really a 1980s hotel with major renovations and what gives it away is the indoor pool in the middle of the rooms ...... no one builds hotels like this anymore but forget the past this place is awesome!!!
by A verified traveler
Posted Nov 30, 2016 on Hotels