Ratings based on 317 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from B

Staff make the stay pleasant

Posted Oct 20, 2016
Location: There are many shopping opportunities, a Lake Erie Science and Nature Center. Cleveland and all its attractions are within a manageable distance.
Sonesta is under renovation, like the improvements. The staff, especially a couple of individuals, are friendly, knowledgeable and hard working. My family will have a nice place to stay when they visit from out if town.
2 out of 5
by A verified traveler from virgina

The room was dirty

Posted Oct 12, 2016
Pros: The staff was great
Cons: The dirty room
Location: It was a good location
We had to call and have the bring new towels and put new sheets on the bed because it looked like someone eat crackers on it and the where crumbs on it
5 out of 5
by A verified traveler from MARYLAND

DELIGHTFUL

Posted Oct 6, 2016
Location: TWO MILES FROM LAKE ERIE. THERE WAS A PARK LOCATED AT THE LAKE THAT WAS EASY TO PARK AND EXPLORE THE LAKE. NEAR SHOPPING MALL WITH PLENTY PARKING
THE ROOM WAS VERY NICE WITH KITCHEN, KING SIZE BED, LIVING ROOM AND DINING AREA...........EVEN INCLUDED A WORKING GAS FIREPLACE. I WISHED IT WERE COLDER SO I COULD USE THE FIREPLACE. EVERYTHING WAS CLEAN AND NEAT THE HOTEL STAFF WERE ACCOMMODATING AND FRIENDLY.
Comment from Hotel Management
Oct 7, 2016 by The GM, Hotel Management
Thank you for your great review, we are so happy that you enjoyed your stay with us!! We look forward to your next stay with us!
4 out of 5
by A verified traveler from Westlake. Ohio

Clean attractive suite near airport

Posted Oct 4, 2016
Pros: The building design, the room decor and comfy beds. The cleanliness and outside areas which was well-lit with easy safe parking. Great rate,fast check
Cons: Dispensers in bathroom with shampoo etc were empty. Towels and utensils in the kitchen were set up for 2 people. needed to request more.
Location: In a business park area. Wonderful shopping close by, and quick trip to airport. Lots of nice restaurants closeby.
The hotel is a series of smaller buildings that are quaint in appearance and attractive, clean, on well-maintained, well lit grounds with easy parking near the entry. The suite was perfect for a family with a young child. The beds were way comfy and pillows were plentiful. Arranged in "areas" for seating, eating, washing/dressing, and sleeping. The kitchen area was great, with full sized appliances and a granite counter for seating. The seating area was beautiful with a gas fireplace, a comfy couch and chair, and a large color-coordinated print above the fireplace. The rug was indoor/outdoor type which didnt match the rest of the quality furnishings, and wasnt comfortable under foot. Everything was clean and neat. The bathroom was alittle small but certainly fine. Our only complaints: there was a trailer for checking in and out. Weird and not welcoming at all. But the process was fast so not in there long. The promised breakfast was a grab and go bag that you filled yourself, but the quality of the food was not the best. Like vending machine food. Understood that construction was ongoing but we were not made aware of this early. Great rates, however, so it was okay.
Comment from Hotel Management
Oct 5, 2016 by LShreve@sonesta.com, Hotel Management
Thank you for your feedback and we would love for you to come stay with us after the renovation is complete. The finish product is will be beautiful, as well as a full buffet breakfast will be back as well!
1 out of 5
by A verified traveler

Front desk was a trailer??

Posted Sep 20, 2016
Arrived at the hotel and they had a trailer out front to use as a front desk. Once inside mgt told me they didn't have a room for me. I assume they had my email..... Expedia did. They could have notified me no room was going to be available before I came to check in. The DoubleTree Hotel next door was great.
Comment from Hotel Management
Sep 25, 2016 by The GM, Hotel Management
I'm very sorry for your bad experience with us, we would like to invite you to stay wuith us, once our renovation is complete. I'm very confident your stay with us next time will be exceptional.
2 out of 5
by A verified traveler

Posted Sep 4, 2016
Room need update. Advertised 2 bedrooms but actually one bedroom plus loft. No bed sheet for sleeping sofa in room. Bathroom super small. There is no hot buffet breakfast as advertised
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
I'm sorry the property didn't live up to your expectations but as far as the rooms being dated and not having a hot breakfast, we are, as you know going through a renovastion and would love for you to give us another chance. We are getting positive feedback from everyone who has stayed in our newly renovated rooms. Our hot breakfast will be back up and running in Novemeber, once the renovation is complete. We look forward to your next stay with and have a great day!
5 out of 5
by A verified traveler

Wonderful time in Westlake

Posted Aug 28, 2016 on Hotels
We did get the newly renovated two-story loft suite. The decor was sleek. There were 2 bedrooms, two full bathrooms and three TVs. The room looks like a great apartment. Everything was clean and smelled new. The staff was helpful. The pool is large and in the sun for the whole day. The breakfast was more than I expected. I will be staying here again. I would make sure to request one of the newly renovated rooms.
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
I'm so glad you got a chance to stay in one of our newly renovated rooms!! We think they came out beautifully and the feedback has really been positive! I hope you come and stay with us again and thank you again for staying at Senesta!
1 out of 5
by A verified traveler

they did not clean the rooms

Posted Aug 26, 2016
Pros: nothing
Cons: the maid service needs to improve
Location: on the other side of town - nice shops-
no paper products in the room - room had bugs- bed had lumps
Comment from Hotel Management
Aug 30, 2016 by The General Manager, Hotel Management
I do apologize that your stay with us was not up to your standards. We work really hard to make sure all of our guest have a great stay here at Sonesta. Ihope you would give us another chance to Wow you and win you over.
5 out of 5
by A verified traveler from Indianapolis, IN

Everything was outstanding.

Posted Aug 22, 2016
Pros: Very responsive staff. Absolute cleanliness of the facilities.
Cons: Not a thing, except to continue with the phased renovation.
Location: Location in a completely safe environment close to Lake Erie and the nice western suburbs of Cleveland.
Clean suite; well-appointed; friendly staff; great hot breakfast. Small fitness room was well-equipped and the pool looked spotless. Best of all, I got a jump-start from the hotel van when my car battery woke up dead.
Comment from Hotel Management
Aug 30, 2016 by The General Manager, Hotel Management
Thank you for your feedback and we look forward to staying with us again in the future!
4 out of 5
by A verified traveler

Nice hotel, good facilities, and a good breakfast.

Posted Aug 21, 2016 on Orbitz
Conveniently located by the interstate .. Would recommend to my friends traveling to Cleveland area. Has a nice breakfast Buffett
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Thank you for your positive comments and we look forward to you staying with us again, in the future!