Ratings based on 238 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

they did not clean the rooms

Posted Aug 26, 2016
Pros: nothing
Cons: the maid service needs to improve
Location: on the other side of town - nice shops-
no paper products in the room - room had bugs- bed had lumps
Comment from Hotel Management
Aug 30, 2016 by The General Manager, Hotel Management
I do apologize that your stay with us was not up to your standards. We work really hard to make sure all of our guest have a great stay here at Sonesta. Ihope you would give us another chance to Wow you and win you over.
5 out of 5
by A verified traveler from Indianapolis, IN

Everything was outstanding.

Posted Aug 22, 2016
Pros: Very responsive staff. Absolute cleanliness of the facilities.
Cons: Not a thing, except to continue with the phased renovation.
Location: Location in a completely safe environment close to Lake Erie and the nice western suburbs of Cleveland.
Clean suite; well-appointed; friendly staff; great hot breakfast. Small fitness room was well-equipped and the pool looked spotless. Best of all, I got a jump-start from the hotel van when my car battery woke up dead.
Comment from Hotel Management
Aug 30, 2016 by The General Manager, Hotel Management
Thank you for your feedback and we look forward to staying with us again in the future!
4 out of 5
by A verified traveler from Pa

Spacious suite

Posted Aug 8, 2016
Room was large, clean and comfortable. Free breakfast better than most.
Comment from Hotel Management
Aug 19, 2016 by Lisa Shreve, Hotel Management
Hello Cak! Just wanted to take a minute to thank you for staying with us at Sonesta ES Suites! We would love for to come back and see the newly renovated rooms and gatehouse!! Sure to impress! Ha ve a great weeknd and we look forward to you staying with us again.
1 out of 5
by A verified traveler from Westlake, OH

Never again

Posted Jul 30, 2016
We walked in and walked right back out. The room was so outdated and smelled of mildew. The room was full of huge flys and my children were afraid to stay there. I told the staff the issue they were very nice about. They told me I was getting a full refund...which I know see that was incorrect and when I called back about it they transferred me directly to someonesee voice-mail. All in all I'm very dissatisfied and I will never stay at this hotel again. If it was the last place to stay..I'd just sleep in my car!
4 out of 5
by A verified traveler

Drama free

Posted Jul 15, 2016
Drama free "check in". Decent breakfast and good staff. No problems whatsoever .
5 out of 5
by A verified traveler

Posted Jul 5, 2016
Excellent hotel, staff and near to a beautiful small town Croker Park!
5 out of 5
by A verified traveler from Canada

Roomy and comfortable

Posted Jun 25, 2016
Well-equipped kitchen, roomy and comfortable, friendly staff
3 out of 5
by A verified traveler from cleveland

Need a lot of work

Posted Jun 25, 2016
Pros: The people that worked there
Cons: The rooms
Location: Crocker park
It's a very nice hotel from the outside but once you get in the room it's very very old fashion. It needs to be gutted and remodeled.
4 out of 5
by A verified traveler from Reading, PA

Surprise

Posted Jun 17, 2016
Pros: Soft towels, very comfortable bed and pillows, variety of breakfast items, and evening hospitality. The hotel is in the process of being re-imagined.
Cons: Disappointed that the hot tube was not working
Location: Easy drive to Cleveland's waterfront attractions- Rock & Roll Hall of Fame, Science Center, Stadium, etc.
Although my husband and I didn't know what to expect, we were pleasantly surprised with the Sonesta. The staff, the room, the food, the easy access to major highways and the price. Check it out.
Comment from Hotel Management
Jun 17, 2016 by Lisa, Operations Manager, Hotel Management
Laine, Thank you for staying with us! We cannot wait see you again!
4 out of 5
by Brooke from Fern Creek, KY

Very nice! Would definitely come back!

Posted Jun 2, 2016 on Hotels
Carpets felt a little like it had some sort of residue on it. Also needed an extra garbage can in OR near the bathroom.