Arrived to our 2 bedroom suite for soccer tournament to find stained gross toilet that we had to clean, dog hair on furniture and General dated and musty room. Hotel staff was friendly but actually offered my wife a vacuum to clean the crumbs and hair off of the small beat up pullout couch, which was ridiculous. Would not go back here, but Westlake is beautiful.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Thank You for your comments. My apologies we were not better able to meet your expectations! Unfortunately, we were sold out the night you stayed with us, so were unable to change rooms for you.....so vacuuming was all we could offer under the circumstances.
I would have hoped you would have asked for me or another manager at check-out, so we may have been able to compensate you in some way, but that didn't happen.
Once again, my apologies your experience didn't meet your expectations.