Exterior

Reviews of Hampton Inn Denver-Northwest/Westminster

3 out of 5
Hampton Inn Denver-Northwest/Westminster
5030 W 88th Pl, Westminster, CO

Reviews

8.4

Very Good

Rating 10 - Excellent. 465 out of 1005 reviews" "
Rating 8 - Good. 350 out of 1005 reviews" "
Rating 6 - Okay. 100 out of 1005 reviews" "
Rating 4 - Poor. 57 out of 1005 reviews" "
Rating 2 - Terrible. 33 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Corey Elton, Brownsburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was a shining star for this property... Every single team member was welcoming and helpful. Breakfasts were great, pool was nice too.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jerry

Liked: Cleanliness, amenities
Great
Stayed 1 night in Mar 2024

6/10 Okay

Anthony, New City

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Drew Balchunas on Mar 22, 2024
Dear AnthonyThank you kindly for taking the time to complete the Expedia survey. Sharing your feedback allows us an opportunity to learn, grow and improve our guest experience. You gave us a 3 out of 5 but the comments you left did not say you had issues. I would like to assure you that we take your concerns seriously so If you let us know why you ranked us a 3. I would like to assure you that I will share your feedback with our team. I sincerely apologize for your experience and do understand your concerns.If you have any additional concerns or would like to share any additional feedback, please feel free to reach out to me directly. Respectfully,Andrew BalchunasAGM OF Hampton Inn

6/10 Okay

CAROL

Liked: Amenities
The property was convenient to the activity I attended but the room definitely needed some upgrades. The heater was noisy, the bathroom faucet was loose, and the pipes banged when someone upstairs was taking a shower. The staff was awesome so this is mostly for the hotel need of upgrades.
Stayed 1 night in Mar 2024

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Lawrence, Simi Valley

Traveled with partner
Liked: Staff & service
Our first night at around 10 pm someone decided to pull the fire alarm. For a Hampton we were somewhat disappointed at the furnishings. For some reason there was a light only on one side of the bed.
Stayed 2 nights in Mar 2024
Response from Drew Balchunas on Mar 4, 2024
Dear Lawrence,Thank you kindly for taking the time to complete the survey from Expedia. Sharing your feedback allows us an opportunity to learn, grow and improve our guest experience. In reviewing your concerns, I would like to assure you that we take your concerns seriously and I would like to assure you that I have shared your feedback with our team. I sincerely apologize for your experience and do understand your concerns.I know what should be getting a renovation done this year so hopefully that will fix the issue with the light. If you have any additional concerns or would like to share any additional feedback, please feel free to reach out to me directly. Respectfully,Andrew Balchunas Assistant General Manager Hampton Inn by Hilton Denver/Northwest Westminster

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that wasn't perfect was the pool. The hot tub was not operational (I think it wasn't usuable in December as well), and the water temperature was a bit cool. Otherwise everything was excellent!
Stayed 3 nights in Feb 2024

4/10 Poor

Laura

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The fire alarm went off at 3AM and the night clerk was no where to be found. she was eventually found sleeping.
Stayed 2 nights in Feb 2024
Response from Drew Balchunas on Feb 8, 2024
Dear Laura,Thank you kindly for taking the time to complete the survey given to you by Expedia. Sharing your feedback allows us an opportunity to learn, grow and improve our guest experience. In reviewing your concerns, I would like to assure you that we take your concerns seriously and I would like to assure you that I have shared your feedback with our team. We have also talked to the employee that was working that evening. I sincerely apologize for your experience and do understand your concerns.If you have any additional concerns or would like to share any additional feedback, please feel free to reach out to me directly. Respectfully,Andrew BalchunasAssistant General ManagerHampton Inn Denver Northwest Westminster 303-427-0700

6/10 Okay

Kristina

Traveled with family
Disliked: Amenities, property conditions & facilities
TV had a blue hue, told staff multiple times and they did nothing to correct it. It was very frustrating and annoying when trying to watch tv. We paid a decent amount to stay at this hotel and couldnt even get a working tv. They pool was also not working.
Stayed 2 nights in Feb 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is always good there
Stayed 2 nights in Jan 2024

10/10 Excellent

Rondee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. There was a very loud disturbance in the room next to us that required police intervention of an unruly guest the staff worked to get it resolved. We love the location. Feels safe and quiet and parking is great. The place is nice and they have remodeled some but they need either new carpet or to clean carpets in the rooms and hallways and the chaise lounger chair in our room was very dirty or stained. That is the reason we gave 4 stars. The food was good and fresh.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean, comfortable room.
Stayed 3 nights in Jan 2024

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Stayed 3 nights in Dec 2023

6/10 Okay

Josiah

Traveled with family and small children
Liked: Staff & service
When I arrived to check in they had my reservation but no available rooms that matched my reservation. The front desk person did their best to try and find a solution for us but it was unsuccessful. So I had to resprt to getting a different hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly. Breakfast every morning was good. Bed was comfortable.
Stayed 3 nights in Dec 2023

10/10 Excellent

Lorenzo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason

Stayed 1 night in Dec 2023

6/10 Okay

william

Stayed 1 night in Dec 2023

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beds were comfortable & the room was clean. We got in after midnight & there was no one to check us in. The only reason someone came to the desk was a dog behind the desk, started barking. We didn't realize you are supposed to check in before midnight.
Stayed 1 night in Nov 2023

10/10 Excellent

armando

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was helpful and the hotel was clean
Stayed 6 nights in Nov 2023

8/10 Good

Jonathan, Henderson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to shopping centers and highway access. The staff was very friendly and helpful.
Stayed 2 nights in Nov 2023

8/10 Good

Dolores

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfy
Stayed 2 nights in Nov 2023

8/10 Good

Ron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Heinz George

Liked: Cleanliness, staff & service, property conditions & facilities
88THpl. was diificult to find. I called thr hotel and the person on duty had a diificult time explaining where to turn from Sheridian to find the hotel. I t was cleasn, ther staff was very helpful, nice brekfast and in a central condition for my duies to perfrom wwhile in Denver. George E.
Stayed 2 nights in Nov 2023

10/10 Excellent

Servando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Nov 2023

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time staying after my knee surgery. Richard the front desk clerk was so helpful and awesome! He has made this experience awesome!
Stayed 1 night in Nov 2023

10/10 Excellent

Christy

Stayed 1 night in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and close to amenities. Only 2 issues. 1) The heating/cooling unit was acting like it wanted to start and wouldn't. It was noisy when cycling like that and trying to sleep. 2) The toilet needed to be flushed twice to remove waste.
Stayed 1 night in Nov 2023

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The only complaint was that the remote didn't work at first but the front desk took care of it right away. Otherwise the stay was pleasant.
Stayed 3 nights in Nov 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager 2as very helpful as i was just com8ng out of the hospital after a total knee replacement.
Stayed 1 night in Nov 2023

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This stay was very very nice. From the greeting when we arrived, check in, and stay.. Kindness of the staff. so much so that we came back to the same hotel on our return trip. We were given an extra hour for our exit time.. while my husband was at the mechanic trying to get our car working properly..Thank you
Stayed 1 night in Oct 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Sangwoo, Mount Prospect

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice staff
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone we interacted with was really friendly and helpful though after 3 separate tries, I gave up trying to get the digital key to work. Self-serve breakfast had many choices. Room could use some updating, but was clean. Room definitely needs more lighting - a desk and or floor lamp would help. A recycling can vs just garbage would be good too.
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Arthur, Skokie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Stacie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, too short
I’ve stayed here before, and chose it again because it is so conveniently located, confortable, and the breakfast and coffee are great! Wish my trip wasn’t so short so I could enjoy the comfy bed and do more sightseeing. I also chose this location because public transit would be an option (RTD) if I needed to use it.
Stayed 1 night in Oct 2023

10/10 Excellent

Barry

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had left my suit in the room closet. I called and they found it and was able to give it to a friend that was still there.
Stayed 2 nights in Sep 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allowed us early check in which was greatly appreciated. Clean rooms. Friendly staff, delicious hot breakfast. We'll be back.
Stayed 1 night in Oct 2023

8/10 Good

Marlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Water pressure in shower was very low and the handle was broken
Stayed 2 nights in Sep 2023

4/10 Poor

S Michael

Traveled with family
Disliked: Property conditions & facilities
Very loud and outdated
Stayed 1 night in Sep 2023
Response from Manoj on Oct 1, 2023
Dear Mr. Micheal, thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances. We understand the importance of a peaceful environment for our guests and are actively working on improving sound insulation throughout the property. We value your feedback, and it will assist us in implementing measures to enhance our guests’ comfort. We would love the opportunity to provide you with a more relaxing experience in the future. Will be planning to do Improve this property in Jan 2024.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service
Stayed 1 night in Sep 2023

8/10 Good

Janet

Stayed 1 night in Sep 2023

6/10 Okay

Sophie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great breakfast. Nice warm pool. Comfortable beds. BUT waited over an hour at 9:30pm to be checked in. Only one receptionist dealing with a booking issue for 45 min or so, then we were told initially no room was ready for us. Had booked the room at least 3 months before !! People in front had the same issue. How can a hotel advertising check in in the afternoon not have rooms ready at 10pm, when those rooms have been reserved ??? Something was very wrong. The receptionist kept leaving the reception area as leaving it unattended to bring sheets to bedrooms yet to be prepared…. Worse check in ever
Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023