No parking and BUGS galore!
Posted Mar 28, 2017
I would never stay at this hotel again. There was never any parking anywhere near the building that we were staying in. They have a campus style layout, which is fine, but they need to have enough parking for each building. I found a tiny bug in my bed the night of arrival but tried to let it go because our room had a door right next to their "Nature Walk". I found another Saturday morning on my purse that was on the desk. Again, tried to let it go. That night my husband woke me up to tell me he was going to the front desk because the bugs that I thought were tiny ants, were really tiny spiders, and there were hundreds all over the desk. Our clean clothes and bags were sitting on the desk. They sent someone down to look and he saw them too. He said they would typically move us to another room but were completely booked so he would file an incident report and management would contact us the next day. He never filed any report. The front end supervisor told us that there was nothing she could do because we booked through Expedia. I did book now pay later. I paid them directly. She said that she'd have housekeeping look at it. I was 8 hours from home, it was 2am, and I didn't have money to go find another room somewhere else. They left me with no choice but to stay and then acted like it didn't matter at all that we had to stay in a room infested with bugs. I would NEVER recommend staying here to anyone. Save your money and book somewhere else!