Ripped us off
Posted Feb 16, 2017
Be careful. I have stayed at Vacation Village for the past 15 years. This year I looked on line Expedia like always and saw Vacation Village in Weston. It showed a Racquet Club Road address and the picture of the pool was for Vacation Village at Weston. I thought I was staying in my usual place. Instead, I got hooked into booking at Vacation Village at Bonaventure instead of Vacation Village at Weston (They are about a mile or so apart). Smaller unit, fewer amenities, no ice maker in refrigerator, no balcony, older furniture, smaller pool. When I complained Vacation Village blamed Expedia and Expedia blamed Vacation Village. I got no accomodation. I consider this bait and switch!!!!!
Comment from Hotel Management
Feb 20, 2017 by Guest Relations Manager, Hotel Management
Thanks for your feedback. We are sorry, James, if our resort did not meet your expectations. Vacation Village at Bonaventure is very close to our other property, Vacation Village at Weston. Both properties have similar qualities. We wish you better vacations for the future.