Ratings based on 648 Verified Reviews

3.9 out of 5
78% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Plant City

Naked man

Posted Oct 10, 2017
We checked in first went to room keys didnt work. Went back to desk guy gave us two new keys to different room. Keys worked but room was occupied by a naked man. They upgrated room but said that was all they could do for us.
Comment from Hotel Management
Nov 12, 2017 by Rlinares, Hotel Management
Thank you for staying with us, and thank you for taking the time to give us feedback. We are sorry for the inconvenience and we are working on correcting this type of errors. We hope to exceed your expectations when you decide to stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2017
Hotel very nice... the only problem is no coffee in the rooms
Comment from Hotel Management
Nov 4, 2017 by Rlinares, Hotel Management
Thank you for your suggestion, we hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Lovely hotel, amazing relaxing time, the rooms and the pool where really calm , my second time coming and I would visit here over and over, they just need a little some fun!
Comment from Hotel Management
Sep 4, 2017 by Vacation Village Management Team, Hotel Management
Thank you for staying with us! e look forward to see you again.
5 out of 5
by Jashaldo

Walmart manager

Posted Aug 12, 2017 on Hotels
The manger was very helpful I couldn't believe the service at the front desk I had a problem with my card and was a long way from home they really took care of me
Comment from Hotel Management
Sep 4, 2017
Thank you for staying with us! We strive for memorable vacations and we are very pleased that we were able to meet your expectations. We look forward to see you soon.
1 out of 5
by A verified traveler

Posted Jul 31, 2017 on Hotels
I will never recommend this hotel to guest. Service is very poor I was placed in a dirty room at check in.
Comment from Hotel Management
Aug 5, 2017
Hello, We are sorry for what you experienced, hopefully you will give us the chance to make it right for you and your family. We are looking forward to see you soon.
4 out of 5
by Jose Alberto

Not complains

Posted Jul 17, 2017 on Hotels
Excellent, very clean, needs some improvements in sports courts
Comment from Hotel Management
Jul 25, 2017
Mr. Alberto, thank you for staying with us, we will take in consideration your suggestions. We are looking forward to see you soon. Regards, The Management team.
3 out of 5
by A verified traveler

Don't Expect Hotel Hospitality - It's a Timeshare.

Posted Dec 2, 2016 on Hotels
I was a little disappointed that this was treated as a true timeshare, even though i booked this through a hotel site. There were no toiletries, no housekeeping.... not that it was a huge deal but it's just kind of disappointing. The decor and the rooms overall are very dated. Clean, but expect a trip back to 1997. The hallways and common areas reminded me more of a dorm than a hotel I'm paying several hundred dollars per night for. On the plus side, it was quiet, and there was plenty of parking.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for your comments. You are correct: Vacation Village at Parkway is not a hotel; we are a timeshare resort. Our owners share their time with others and they have the opportunity to travel with their families all over the world and pay only a fraction of the cost that most consumers would pay for the multitude of amenities that timeshare units provide. Our resort does not provide complimentary daily maid service; however, guests staying five or more days receive a mid-week service consisting of trash removal, towels exchange and light tidy. Extra cleaning is available upon request at an additional charge. We apologize if our resort did not meet your expectations. We wish you better vacation travels for the future.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 2, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Oct 18, 2016 on Hotels
I was definitely mislead as to the type of room I was booking. Hotel blamed site . Site gave me runaround. Problem was eventually solved but after a late evening check-in , I could have definitely done without the hassle.
Comment from Hotel Management
Oct 20, 2016 by General Manager, Hotel Management
Thank you for your review. We would like to apologize for any inconvenience encountered during your stay and we are sorry for the problems you had with the website. We hope, however that you were still able to enjoy your time at Vacation Village at Weston and we would like to welcome you back so we can be able to exceed your expectations.
2 out of 5
by A verified traveler

Stay elsewhere if you want a traditional hotel

Posted Oct 17, 2016 on Hotels
This is a timeshare, they try to meet with you every turn... it is busy with people loading up for long stays - so elevators are busy. Booking was deceiving: thought I was booking a king bed per webpage and got a queen, thought I booked a Jacuzzi tub per the photos and I got a tub... the room is tired, linens look old, bed not the best, noisy can hear neighbors.
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your comments with us. We are sorry if our resort did not meet your expectations. We strive to please our guests in every way possible. Our website states that, “Special Requests (room views, floor level, unit location, etc.) are accepted prior to arrival. Accommodations are based on a first-come, first-served basis with no guarantees. The resort will make every effort to honor all requests if available.” We are sorry if we were not able to grant your requests and for any inconveniences you may have encountered. We would like to wish you better vacation travel for the future.