Ratings based on 617 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by Ronnie P.

This traveler left a rating score only Posted Aug 3, 2016 on Hotels
4 out of 5
by A verified traveler

Vacation Village at Weston

Posted Aug 2, 2016
Pros: Overall the hotel and other staff were great.
I was not pleased with the shuttle driver. I waited about an hour for the shuttle van to get a ride to take me Weston to get some dinner. I was told by the staff in the registration office that the driver would come into the building to let me know when he arrived. I saw the van drive around twice. The staff made a second call for the driver and that is when I went outside to wait on him. After getting into van I was not pleased with his attitude and his response to my question, so I asked him to let me get out of the van and I would get another way to get food.
Comment from Hotel Management
Aug 5, 2016 by Guest Relations Manager, Hotel Management
Thank you for taking the time to share your thoughts with us. We are sorry if you were not pleased with the shuttle bus driver. The shuttle is an additional service available for our guests to go to the nearby grocery stores, but it is managed by a third party company. We hope you at least enjoyed your South Florida vacation and we hope to see you again.
2 out of 5
by A verified traveler from Tampa

Old smells of must

Posted Jul 25, 2016
The address listed for the resort is incorrect. I made multiple phone calls to the office to obtain the correct address. The air in the unit didn't work properly, after calling for service maintenance arrived the moving we were leaving. The master bedroom was unbearably hot while the remainder of the unit was freezing cold. The resort has a musty odor, and the unit was NOT cleaned thoroughly. I would not recommend to anyone nor use it worth the cost. Greatly disappointed. Staff was lacking in customer service. Upon check out I explained no one came to repair the air until we were literally walking to check out; the front desk agent replied "that's too bad".
Comment from Hotel Management
Jul 28, 2016 by Guest Relations Manager, Hotel Management
Thank you, Angel, for taking the time to share your comments with us. We are so sorry for disappointing you and for the inconveniences you encountered during your stay with us. We are also sorry if the search engine you used had the incorrect address. Our website is always the safest source. You can find the addresses to all of our Vacation Village Resorts properties there. We hope; however that you were at least able to enjoy your vacation and would like to wish you better travels for the future.
4 out of 5
by JOEL

This traveler left a rating score only Posted Jul 23, 2016 on Hotels
3 out of 5
by Jeffrey from Bahamas

Service Overhaul

Posted Jul 14, 2016 on Hotels
Greeting was very friendly Property Very Clean Free wifi was included at booking but denied upon check-in Hotel & Staff see company's policy as greater than customer Hotel not Customer Service driven Not a place to visit if pampering is anticipated
Comment from Hotel Management
Jul 19, 2016 by Guest Relations Manager, Hotel Management
We are sorry to hear of your negative experiences at our resort. This is not the type of experience we want our guests or owners to have while on their vacation. The $25.00 Required Resort Fee includes Wi-Fi (basic bandwidth), in-room safes, limited local transportation within a 3-mile radius via shuttle service, discounts at participating merchants (must show room key), Karaoke night, family movie night, poolside appreciation party, poolside dance lessons, social center (schedule provided at check-in), fitness center, morning coffee, refreshments from 2pm – 6pm, and business center. We wish you better travels for the future.
4 out of 5
by Carlos from Homestead, FL

"4" Could be a little better

Posted May 17, 2016 on Hotels
I like my stay. I was there with my wife for our 22nd wedding anniversary. I recommend this place. I hope to go back soon. The only three things that I didn't like: 1) No free WiFi. I couldn't use my devices. Only phone calls 2) Pilows too fat and hard. We couldn't use them to sleep 3) The few places that sale some food and drinks in the hotel close too early. And my two "Piña Colada" were "0" alcohol. "WHY"? Is prohibited by the Resort Policy?
Comment from Hotel Management
May 24, 2016 by Guest Relations Manager, Hotel Management
Thank you for taking the time to share your thoughts with us about our resort. It was a pleasure to have had you and your wife with us. On behalf of everyone here at Vacation Village at Weston, Happy 22nd Wedding Anniversary! We wish you nothing but the best for your marriage and we thank you for recommending our resort to others visiting South Florida. We are sorry for the inconveniences you may have encountered during your stay, but we hope to see you again soon.
2 out of 5
by shirley from Bournemouth

Going downhill

Posted Mar 19, 2016 on Hotels
Lot of things not working proprly in the room. Charge for wifi if only staying 1 night. No toiletries. Ony soap
Comment from Hotel Management
Mar 21, 2016 by Guest Relations Manager, Hotel Management
Thank you for your comments, Shirley. We are sorry if you found some of the things in the room to not work properly. Surely, if the front desk was made aware of those items, they would have had maintenance come and fix it for you. Although the resort does not supply guests with shampoo or conditioner. While it is not stocked in the rooms, all guests get an amenity kit at check-in, which contains a travel sized shampoo, conditioner and body lotion. We wish you better travels for the next time you visit Weston, FL.
5 out of 5
by Lourdes from Cape coral

maravilloso

Posted Feb 16, 2016 on Hotels
muy bien
Comment from Hotel Management
Feb 20, 2016 by Guest Relations Manager, Hotel Management
Gracias por su comentario y por venir a Vacation Village en Weston. Esperamos verle otra vez en el futuro.
4 out of 5
by A verified traveler from Florida

Quiet & comfortable

Posted Feb 15, 2016
The hotel is very nice, close to resturants & shopping. I thought paying extra for wi-fi connection was unreasonable since the hotel was so pricey.
Comment from Hotel Management
Feb 18, 2016 by Guest Relations Manager , Hotel Management
Thank you so much, Larry, for your comments. We apologize for the Wi-Fi connection; it’s out of our control, because it all depends on how many people are on it at the same time. For your reference and for the benefits of future guests, the $25.00 amenities fee includes: Wi-Fi (basic bandwidth), in-room safes, limited local transportation within a 3-mile radius via shuttle service, discounts at participating merchants, Karaoke night, family movie night, poolside appreciation party, poolside dance lessons, social center, fitness center, morning coffee, refreshments from 2pm – 6pm, and access to the business center. We are happy to learn that you had a quiet and comfortable time at our resort. It was a pleasure to have served you and we hope to have you back soon.
1 out of 5
by nicolas from New York

Just don't bother

Posted Feb 3, 2016 on Hotels
Would not recommend first and last time very rude staff no room service very misleading over priced
Comment from Hotel Management
Feb 9, 2016 by Guest Relations Manager, Hotel Management
Thank you your comments. We’re sorry our resort did not meet your expectations, Nicolas. Our staff is trained to be courteous and helpful. We wish you better travels for the future.