Ratings based on 662 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

rooms are dated need renovation, shower floor was

Posted Jan 21, 2018
rooms dated need reno, shower floor was painted on top of time & was worn. WIFI terrible
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2018
Elevator was broken 1 out of 2 in 7 story building. I was told by someone it has been a long time.
Comment from Hotel Management
Jan 14, 2018 by Rlinares, Hotel Management
We are sorry that your experience at the resort was not as expected, we will take corrective actions to prevent this to happen gain. Thank you for taking the time to give us feedback. We hope to exceed your expectations when you decide to stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

No Wifi

Posted Jan 3, 2018
Cons: WIFI WAS AWFUL. Kicked off 30 times a day! Difficult to communicate with companions---waiting for a reply text and find out i have to reconnect.
Stayed here a week with a large group. Appreciated the kitchenette suites. Nice pool area and helpful staff.
Comment from Hotel Management
Jan 14, 2018 by Rlinares, Hotel Management
We are sorry that your experience at the resort was not as expected, we will take corrective actions to prevent this to happen gain. Thank you for taking the time to give us feedback. We hope to exceed your expectations when you decide to stay with us again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Furniture needs to be updated

Posted Dec 11, 2017
Pros: Its good for family vacations
Cons: furniture
the furniture is old needs updating. The living rooms chairs smelled really bad we couldn't sit in that area at all.
Comment from Hotel Management
Jan 14, 2018 by Rlinares, Hotel Management
Thank you for staying with us, and thank you for taking the time to give us feedback. We hope to exceed your expectations when you decide to stay with us again. We are sorry that your experience at the resort was not as expected, we will take corrective actions to prevent this to happen gain. Thank you for taking the time to give us feedback. We hope to exceed your expectations when you decide to stay with us again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Average

Posted Nov 25, 2017
Good resort, far from Miami (40 minutes), the pillows are a rock.
Comment from Hotel Management
Dec 4, 2017 by Rlinares, Hotel Management
Thank you for staying with us, and thank you for taking the time to give us feedback. We hope to exceed your expectations when you decide to stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Best place to stay ever

Posted Nov 24, 2017
When we checked in Chase made us feel so welcome he was so pleasant to talke to.our room was so clean you can smell the cleanest I can go on and on its just an awesome place to vacate
Comment from Hotel Management
Dec 4, 2017 by Rlinares, Hotel Management
Thank you for staying with us, and thank you for taking the time to give us feedback. We hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
Great time, was not prepared for the $100 security deposit that was required via my credit card but as long as it is released in a timely manner this hotel will receive nothing less than 4 stars!
Comment from Hotel Management
Jan 14, 2018 by Rlinares, Hotel Management
Thank you for staying with us, and thank you for taking the time to give us feedback. We hope to see you soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from fort lauderdale

Too pushy

Posted Nov 17, 2017
After check in they force you to go to a seminar in order to get visitor passes
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

Posted Nov 12, 2017
Beautiful facilities, great staff, overall perfect experience for our lextended weekend getaway!
Comment from Hotel Management
Nov 12, 2017 by Rlinares, Hotel Management
Thank you for staying with us, we are glad you enjoyed the time with us and we hope to see you soon again.
3 out of 5
Recommended
for Everyone
by A verified traveler

This was a nice hotel.

Posted Nov 6, 2017
We came into town with three other couples on last minute plans. Hotel was accommodating and available. We stayed in the two bedroom suite which accommodated all of us well. The down fall of this facility was that the tile floors made your feet black so you had to wear your shoes the whole time inside the room and when you opened the door into the suit it had a musty smell. As for comfort it was okay the beds were a bit harder then we were use to and the pillows were well used ( out of shape), but sheets/blankets/towels were all clean and comfortable. The kitchen and living areas were good. The buildings are secure. We all would defiantly come back for a stay with exception of making sure they mop and clean the floor inside the suite.
Comment from Hotel Management
Nov 12, 2017 by Rlinares, Hotel Management
Thank you for staying with us and for taking the time to express your concerns. We hope to exceed your expectations if you decide to stay with us again.