Ratings based on 268 Verified Reviews

3.3 out of 5
60% of guests recommend
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Atlanta

Room expectations

Posted Dec 17, 2017
Pros: Location and lobby area.
Cons: Cleanliness of rooms, newer furniture, drapes, and a better continental breakfast.
Our rooms did not have the most up to date amenities. Furniture was a little out of style, heater had a smell coming from it, the room had a foul odor that we complained about. The staff did spray frebreeze to get rid of the smell and opened the window. It helped. The bathroom toilet seat was loose and the floor had not been swept clean. There was also no dishes or glasses in the room. Also, the continental breakfast sucked. Most hotels continental breakfast consist of coffee, juices, fruit, cereal, danishes or waffles. This place only offered coffee, granola bars, and packs of oatmeal.
Comment from Hotel Management
Dec 20, 2017 by Hotel Management, Hotel Management
Gio, thanks for being our guest. Although you liked our convenient location, we sincerely apologize you had so many difficulties while being here and regret the inconvenience caused to you. Your feedback is important to us, so it has been shared with appropriate individuals in an effort to improve our service and facilities moving forward. Please give us another opportunity, so that we can provide you with a better experience on a future date. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Bad hotrl

Posted Dec 10, 2017
No towels dirty dishes need i say more jjjkdjrjjrjrkrkkrkrkrkrkkrkrkfkfkrk
Comment from Hotel Management
Dec 11, 2017 by Hotel Management , Hotel Management
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
5 out of 5
by Brandon

Posted Oct 12, 2017 on Hotels
Comment from Hotel Management
Oct 14, 2017 by Manager, Hotel Management
Brandon, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Oct 8, 2017 on Hotels
Comment from Hotel Management
Oct 9, 2017 by Manager, Hotel Management
Thank you for your visit. We are glad to see you had an overall good stay, but we are sorry for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Missed the breakfast and lots of odors!

Posted Oct 4, 2017 on Hotels
For the price it wasn't a good deal. Of all the other motels we stayed at with comparable rates each of them served a full breakfast in the morning. Upon arriving there was a distinct odor in the hallway that someone was cooking something very odiferous in their room.
Comment from Hotel Management
Oct 6, 2017 by Manager, Hotel Management
Thank you for being our guest and for taking the time to share your feedback. We apologize for any inconvenience and for the less than expected stay you had with us. We have shared your feedback with the appropriate team regarding our grab-and-go breakfast selections. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Not very pleased but decent if you need a 1 night

Posted Sep 18, 2017 on Hotels
The room smelled funny, their was a stain on the counter and hair in the bathroom sink.
Comment from Hotel Management
Sep 20, 2017 by Manager, Hotel Management
Thank you for the candid review. I apologize for the inconvenience you experienced due to the cleanliness and odor issue. I have shared your comments with the housekeeping team so that they will be more diligent in their effort. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Aug 28, 2017 on Hotels
Location had bed bugs walked out immediately went to front desk and cancelled reservations
Comment from Hotel Management
Aug 30, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Nice Hotel

Posted Aug 27, 2017
No problem for late night check in. Staff are friendly. Breakfast is just hot coffee, but all is nice.
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and had a nice time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
by Katherine

Posted Aug 26, 2017 on Hotels
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
Katherine, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager
3 out of 5
by Kari

Posted Aug 23, 2017 on Hotels
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager