Ratings based on 264 Verified Reviews

2.9 out of 5
51% of guests recommend
3.0 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

solar eclipse

Posted Aug 26, 2017
Staff was really nice. They wee overwhelmed I think with amount of people due to eclipse. But, they handled it well and should be told they did a great job.
Comment from Hotel Management
Aug 26, 2017 by General Manager , Hotel Management
Thank you for being our guest at Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was good to have you here, and we hope to welcome you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Did not have smoke rooms

Posted Aug 23, 2017
Good place but no smoke rooms great desk service Good desk service Good desk service
Comment from Hotel Management
Aug 23, 2017 by General Manager , Hotel Management
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that you were impressed with the service provided by our Front Desk associates. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
2 out of 5
by A verified traveler

Room Seems Like Hasn't Been Cleaned For Months!!

Posted Jul 2, 2017
Service Desk Was Ok. Once I walked in the hotel hall, no it had an odor of old residue and the room smelled as well. Rooms felt as if it hadn't been touched in months and stains in bathroom look gross. T.V channels had only 6 max, young people loitering in parking lot also where smoking in the stair hall, very unsafe feeling and unsanitary room. DONT RECOMMEND EVER!!
Comment from Hotel Management
Jul 5, 2017 by General Manager, Hotel Management
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all of our guests. We regret the inconvenience caused, and please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Jun 15, 2017 on Hotels
Good stay
Comment from Hotel Management
Jun 16, 2017 by Manager, Hotel Management
Thank you for your fantastic review! We're pleased you stayed at Extended Stay America - St. Louis - Westport - Craig Road and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
1 out of 5
by A verified traveler

Posted May 24, 2017
Had reservations for ADA room with 2 Queen beds, didn't get a ADA room, didn't even get the 2 Queen beds and the hotel was book...so I had to take the room with 1 Queen bed .
Comment from Hotel Management
May 27, 2017 by General Manager, Hotel Management
Our goal is to go the extra mile to satisfy the requests of our guests. So we truly regret not being able to find a room that met your needs. At times we have guests stay over unexpectedly which causes an impact to our arriving guests, which is the case this time. We are sorry this had such a negative impact on your overall stay with us. We invite you to stay with us again so we can regain your confidence in our brand and you have a positive lasting impression of our hotel. Thank you for your feedback. General Manager
4 out of 5
by A verified traveler

LD's review

Posted May 21, 2017 on Hotels
Having the kitchen, microwave and fridge was nice. They needed to put a lamp on the desk in my room. I had business paperwork and phone calling to do and needed a light on the desk to illuminate my work.
Comment from Hotel Management
May 24, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - St. Louis - Westport - Craig Road. We are pleased to know the kitchenette and amenities in your room met most of your expectations for a pleasant stay. We also appreciate your observation and regret the inconvenience caused. It was our pleasure hosting you, and we hope to have the opportunity to serve you better in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from MO

Inexpensive reprieve from flooding

Posted May 8, 2017
Impressed with cleanliness, staff. Need elevator Praying for woman ahead of me at check-in with 3 children, one on chemotherapy and a new baby
Comment from Hotel Management
May 11, 2017 by General Manager , Hotel Management
Charan, thank you for staying at Extended Stay America - St. Louis - Westport - Craig Road. We are glad to know you not only you loved our clean property but also liked the courteous staff. We value your observation and hope to see you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017 on CheapTickets
Great experience! Staff was friendly..and helpful. Would love to go again.
1 out of 5
by Thomas

Posted Mar 14, 2017 on Hotels
Worst service ever when booking thsee rooms
2 out of 5
by A verified traveler

Posted Mar 6, 2017 on Orbitz
Hotel staff rude upon arrival and gave not eye contact. Dingy towels and covers. I expected more from this area.