Ratings based on 763 Verified Reviews

3.0 out of 5
51% of guests recommend
3.0 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Oct 12, 2017 on Hotels
Comment from Hotel Management
Oct 14, 2017 by Manager, Hotel Management
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we couldn't hit the mark. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Nice Hotel for Good Price

Posted Oct 12, 2017
No problems at all. 10/10 would recommend. Get very safe in this area.
Comment from Hotel Management
Oct 14, 2017 by Hotel Management, Hotel Management
Josh, thank you for the 5-star review. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Sep 25, 2017 on Hotels
Comment from Hotel Management
Sep 27, 2017 by Manager, Hotel Management
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from St.Louis

My Extended Stay Hotel

Posted Sep 9, 2017
This hotel is situated just outside the St. Louis Metropolitan area and has nice amenities.s Friendy staff always greets you with a smile and helpful tips. I appreciate the staff I. Making it a well visited destination in Mo and for the comfort of home away from home they bring
Comment from Hotel Management
Sep 10, 2017 by General Manager, Hotel Management
Thank you for sharing your kind review of Extended Stay America. We are delighted to read you enjoyed our convenient location and that our staff thoroughly impressed you with their courteous service. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler from Chicago area

Run down, creepy

Posted Aug 24, 2017
IMO this hotel does not meet the standards of an Extended Stay property. When I arrived, I recognized this as the same place I had stayed 20 years earlier while on business, and it looked no better now (My memory of that visit was having my watch stolen from my room. Lol) Room stilll dingy, smelled like cigarette smoke. Continuous noise (compressor?) from on an adjacent room. Old appliances, fridges still use ice cube trays.(!). no ice machine on property. The A/C in my room made such a loud noise each time it shut off it startled me awake. I finally had to shut it off and suffer through the St. Louis heat/humidity so I could sleep. Some guests had a "sketchy", down and out look. On the positive side, the staff was friendly and helpful.
Comment from Hotel Management
Aug 26, 2017 by General Manager , Hotel Management
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
5 out of 5
by Kayage

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Aug 24, 2017 by Manager, Hotel Management
Kayage, thank you for sharing your perfect rating. We appreciate you choosing Extended Stay America and hope to host you again soon. Sincerely, General Manager
5 out of 5
by Kristoffer

All smiles

Posted Aug 21, 2017 on Hotels
Room was clean, front desk associate meet all of our needs, surroundings area was quiet!
Comment from Hotel Management
Aug 23, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that you were impressed with the service provided by our Front Desk associates. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
4 out of 5
by Carole

Posted Aug 17, 2017 on Hotels
Comment from Hotel Management
Aug 19, 2017 by Manager, Hotel Management
Carole, thank you for sharing your kind rating of Extended Stay America. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Aug 10, 2017 on Hotels
The room was disgusting, the fridge was full of spilt stuff and rotting food, the shower was full of hair that was not from me or my significant other, the sheets were dirty, there were no utensils such as the same hotel name in a different location had, and the customer service was horrible
Comment from Hotel Management
Aug 12, 2017 by Manager, Hotel Management
I apologize that we failed to provide you an exceptional stay. We are extremely sorry for the cleanliness issues you experienced while you were here. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager