Ratings based on 736 Verified Reviews

3.0 out of 5
52% of guests recommend
3.0 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from St.Louis

My Extended Stay Hotel

Posted Sep 9, 2017
This hotel is situated just outside the St. Louis Metropolitan area and has nice amenities.s Friendy staff always greets you with a smile and helpful tips. I appreciate the staff I. Making it a well visited destination in Mo and for the comfort of home away from home they bring
Comment from Hotel Management
Sep 10, 2017 by General Manager, Hotel Management
Thank you for sharing your kind review of Extended Stay America. We are delighted to read you enjoyed our convenient location and that our staff thoroughly impressed you with their courteous service. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler from Chicago area

Run down, creepy

Posted Aug 24, 2017
IMO this hotel does not meet the standards of an Extended Stay property. When I arrived, I recognized this as the same place I had stayed 20 years earlier while on business, and it looked no better now (My memory of that visit was having my watch stolen from my room. Lol) Room stilll dingy, smelled like cigarette smoke. Continuous noise (compressor?) from on an adjacent room. Old appliances, fridges still use ice cube trays.(!). no ice machine on property. The A/C in my room made such a loud noise each time it shut off it startled me awake. I finally had to shut it off and suffer through the St. Louis heat/humidity so I could sleep. Some guests had a "sketchy", down and out look. On the positive side, the staff was friendly and helpful.
Comment from Hotel Management
Aug 26, 2017 by General Manager , Hotel Management
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from CT

Hotel is OK but certainly nothing special

Posted Jul 12, 2017
The hotel was inexpensive and OK. The room furnishings and carpeting were worn, but room cleanliness was good. The common areas (especially the elevators) were worn. The included breakfast was minimal. The frontdesk person was pleasant and helpful.
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
We appreciate your stay and for taking the time to leave feedback. It's great to read you found our front desk personnel friendly, but we apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary improvement going forward. We appreciate your comments and hope to have another opportunity to better meet your expectations. Sincerely, General Manager
1 out of 5
by A verified traveler from New Jersey

HOT SPOT

Posted Jul 9, 2017
This hotel was very scketchy. It seems like the cops are always around, the room was stink of cigarettes, drains in both faucet and tub was clogged, carpet was disgusting, and the overall aesthetic of the hotel was unsatisfactory. They really need to do better, especially for the price that I paid, smh. Very disappointing!! Never Ever Again at any ESA!!
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
1 out of 5
by A verified traveler from Bunker Hill, IL

Awful Hotel...

Posted Jun 29, 2017
Pros: To much to list.
Cons: Everything
Location: Westport, Hooters and Casino
The first room wasn't even cleaned and the second had an awful smell. I wouldn't recommend anyone to stay here.
Comment from Hotel Management
Jul 1, 2017 by General Manager, Hotel Management
James, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We will address this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action to tighten our procedures. We hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Sincerely, General Manager
2 out of 5
by Anthony

Not the best hotel experience

Posted Jun 26, 2017 on Hotels
Stayed for 3 days they never came to change the sheets or bring new towels. TV was awful, bad picture, limited channels and the remote only worked when it wanted to.
Comment from Hotel Management
Jun 28, 2017 by Manager, Hotel Management
Anthony, we appreciate you staying with us. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, this service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We value your observations and have made a note of the same. We hope you will consider us again. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to job

Posted Jun 24, 2017 on Orbitz
The staff is nice and professional. The room needs an update with flooring. The carpet was dirty but the bathroom was clean. The mattress was just ok. For my purposes it was fine.
Comment from Hotel Management
Jun 26, 2017 by General Manager, Hotel Management
Many thanks for taking the time to post your review. It’s nice to know our location was convenient for your trip and that you liked our helpful associates. However, we are sorry for not meeting all of your expectations. We are always looking for ways we can improve, and we will take your feedback into account. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
2 out of 5
by A verified traveler from Bloomfield, MO

Will Not Be Back!!

Posted Jun 23, 2017
Room was clean but had a funny smell. Bed was very hard like sleeping on a board. Listing said bed was Queen size, but it was not a queen bed. It was long like a Queen but very narrow. Bedding was very light weight. Staff was not very helpful, it also took them forever to come to the front desk. Stair wells and elevator were dirty. Front lobby was dirty. Bathroom was very small, shower did not drain, and bathtowels were small and rough.Some of the lights in the room didn't work. Possible BED BUGS!!! I left with bite all over my legs. Also at 630am a paving crew arrived to resurface the parking lot. Was woken up at 630am by heavy machinery tearing up the parking lot. Car got covered by dirt.
Comment from Hotel Management
Jun 28, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
3 out of 5
by A verified traveler

Posted Jun 22, 2017 on Hotels
Comment from Hotel Management
Jun 24, 2017 by Manager, Hotel Management
I am sorry to read that we failed to meet your expectations. We hope you will accept my apology for what transpired. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, General Manager
4 out of 5
by Yubei

Great place for my week long trip

Posted Jun 13, 2017 on Hotels
Great place, great price, and great service!
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Yubei, I am delighted you had an excellent stay at Extended Stay America - St. Louis - Westport - East Lackland Rd. It is great to know you liked our courteous service and affordable price. Please come back and see us again soon. Sincerely, General Manager