Exterior

Reviews of La Quinta Inn & Suites by Wyndham St. Louis Westport

2.5 out of 5
La Quinta Inn & Suites by Wyndham St. Louis Westport
11805 Lackland Rd, Maryland Heights, MO

Reviews

7.6

Good

Rating 10 - Excellent. 399 out of 1009 reviews" "
Rating 8 - Good. 261 out of 1009 reviews" "
Rating 6 - Okay. 151 out of 1009 reviews" "
Rating 4 - Poor. 115 out of 1009 reviews" "
Rating 2 - Terrible. 83 out of 1009 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our shower was busted from the start, and were told it couldn't be fixed. The dining area was cramped and barely had any food, and there were no hotel carts we could use when it was time to leave. The worst part, however, was when the mediocre breakfast we did eat there gave me and my wife food poisoning. Don't stay here if you want to have a fun vacation.
Stayed 2 nights in Mar 2024

2/10 Terrible

Heidi

I wouldn’t waste your money. I paid for a room with internet access, laundry, a working room phone, a clean room without dirty towels and I got none of it and won’t be given a discount. What a waste!
Stayed 5 nights in Mar 2024

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Sebastian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The tub was half full of water took 45 to drain.
Stayed 1 night in Mar 2024

4/10 Poor

QueAna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kelsea

Liked: Cleanliness
Disliked: Property conditions & facilities
It was quiet!
Stayed 3 nights in Mar 2024
Response from Smit Patel on Mar 26, 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be quiet during your stay.If there are any areas where we can improve and earn a higher rating from you in the future, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

6/10 Okay

Chris

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not a place that I will stay again. The shower has mold around the tub, not enough towels, the place was dirty and noisy.
Stayed 2 nights in Mar 2024
Response from Smit Patel on Mar 21, 2024
Thank you for sharing your feedback following your recent stay with us. We are deeply sorry to hear about your disappointing experience.Your comments regarding the cleanliness of the room, the presence of mold around the tub, insufficient towels, and noise disturbances are very concerning. Please accept our sincerest apologies for failing to meet your expectations in these areas. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short in this instance.I want to assure you that your feedback has been shared with our housekeeping and maintenance teams, and we will be taking immediate steps to address the issues you mentioned to prevent any recurrence in the future.Your satisfaction is important to us, and we understand the impact that a negative experience can have on your stay. If there is anything else you would like to share or if there is anything we can do to make things right, please do not hesitate to reach out to us directly.We apologize for the inconvenience you experienced, Chris, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

4/10 Poor

Dajah

Disliked: Staff & service
Poor hostess
Stayed 2 nights in Mar 2024
Response from Smit Patel on Mar 21, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced due to noise disturbances during your time here.We understand the importance of providing a peaceful and comfortable environment for our guests, and we regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously and will take steps to address the issues you mentioned to minimize such disturbances in the future.Your comfort and satisfaction are important to us, and we appreciate your understanding as we work to improve our services. If there is anything else you would like to share or if there is anything we can do to make things right, please do not hesitate to reach out to us directly.Thank you for choosing to stay with us, Christine. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

8/10 Good

Ricardo

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Smit Patel on Mar 21, 2024
Thank you for taking the time to provide feedback on your recent stay with us. We value your comments as they help us identify areas for improvement and ensure that we continue to provide a satisfactory experience for all our guests.I apologize for any inconvenience you experienced during your stay. Ensuring a comfortable and enjoyable experience for our guests is our top priority, and I regret that we fell short of meeting your expectations in some areas.Your feedback regarding the cleanliness and maintenance of our facilities is important, and I want to assure you that we take these matters seriously. We will address the issues you raised promptly to ensure that our facilities meet the highest standards for our guests' comfort and satisfaction.Thank you for bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

10/10 Excellent

Ronaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Somes rooms doors locks dont work good
Stayed 1 night in Mar 2024
Response from Smit Patel on Mar 21, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments as they help us improve the experience for all our guests.I apologize for any inconvenience you experienced with the door locks in some of our rooms. Ensuring the safety and security of our guests is our top priority, and I want to assure you that we will address this issue promptly to ensure that all locks are functioning properly.Your feedback is invaluable to us, and we will take steps to rectify the situation to prevent any recurrence in the future. If there's anything else you would like to share or if there's anything we can do to make things right, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, Ronaldo. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

4/10 Poor

Christine

Disliked: Cleanliness, amenities, property conditions & facilities
The walls are thin. Loud TV,microwave slamming at 2am,dogs barking
Stayed 1 night in Mar 2024
Response from Smit Patel on Mar 21, 2024
Thank you for sharing your feedback following your recent stay with us. I apologize for any inconvenience you experienced due to noise disturbances during your time here.Ensuring a peaceful and comfortable stay for our guests is a priority for us, and I regret that we fell short of meeting your expectations in this regard. I understand how disruptive noise disturbances can be, and I want to assure you that we will take steps to address this issue and minimize such occurrences in the future.Your feedback is important to us, and we will use it to improve our services and enhance the experience for all our guests. If there's anything else you would like to share or if there's anything we can do to make things right, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, Christine. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

2/10 Terrible

Caleb

Nasty
Stayed 1 night in Mar 2024
Response from Smit Patel on Mar 21, 2024
Thank you for taking the time to provide feedback on your recent experience. I'm truly sorry to hear that you found your stay to be unsatisfactory.Your comfort and satisfaction are important to us, and I regret that we were not able to meet your expectations during your visit. If you could provide more details about what specifically made your stay unpleasant, it would help us address any issues and improve our services for future guests.We appreciate your feedback and apologize for any inconvenience you may have experienced. If there's anything else you would like to share or if there's anything we can do to make things right, please don't hesitate to reach out to us directly.

6/10 Okay

Rajamahaveer

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Smit Patel on Mar 15, 2024
Thank you for taking the time to leave us a rating! We truly value your feedback and are delighted to hear about your experience. We strive to provide exceptional service to all our guests, and it's wonderful to know that we met your expectations. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

Christopher

Traveled with partner, Traveled with pets
Pee in elevator. Second floor reeked of weed. Room itself was mostly clean. Stains on towels and shower curtain. Property damage everywhere. Outside doors did not work with key cards.
Stayed 1 night in Mar 2024
Response from Smit Patel on Mar 15, 2024
We're truly sorry to hear about your experience. We take matters like this very seriously. Rest assured, we're addressing these issues immediately. Our maintenance team will thoroughly inspect and rectify the elevator and door key card concerns. We'll also ensure that our cleaning staff pays extra attention to stain removal in towels and shower curtains. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Smit Patel on Mar 15, 2024
We're thrilled to hear that you had a fantastic experience during your stay with us! Thank you so much for the glowing 5-star rating. It's our pleasure to provide excellent service and accommodations. We look forward to welcoming you back on your next visit!

6/10 Okay

Andy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Smit Patel on Mar 15, 2024
We're truly sorry to hear about your experience. We take matters like this very seriously. Rest assured, we're addressing these issues immediately. Our maintenance team will thoroughly inspect and rectify the elevator and door key card concerns. We'll also ensure that our cleaning staff pays extra attention to stain removal in towels and shower curtains. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

6/10 Okay

Vincent, Beverly Hills

Disliked: Property conditions & facilities
The room was ok. The A/C wasn’t working which was a major bummer. The hotel overall looks old and beat. Smells of tobacco in the hallways. I took the stairs to the second floor because the elevator took forever and the staircase smells horrible. The whole place smells a pretty bad and old. It needs a serious makeover. I will not return.
Stayed 1 night in Mar 2024
Response from Smit Patel on Mar 10, 2024
I'm truly sorry to hear about the disappointing experience you had during your stay. It's unacceptable that the air conditioning wasn't working properly and that you encountered issues with the overall condition and cleanliness of the hotel. Your feedback is valuable, and I apologize for the inconvenience and discomfort this caused.We take your concerns seriously, and I assure you that we will address them with our team to ensure improvements are made. We understand the importance of providing a comfortable and pleasant environment for our guests, and I apologize that we fell short in your case.Thank you for bringing these concerns to our attention. We value your feedback, and I hope we have the opportunity to regain your trust in the future. If there's anything else we can do to assist you or if you would like to discuss your experience further, please don't hesitate to reach out.

10/10 Excellent

Dilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Smit Patel on Mar 9, 2024
Thank you so much for your excellent rating! We're thrilled to hear that you had a fantastic experience with us. If there's anything else we can do to make your stay even more enjoyable in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!

4/10 Poor

Timothy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff and service was great. Our card wouldn't work on our door or the outside doors. Plastic bags covered our smoke detectors and sprinklers, not sure why. The pull out bed had stains and crumbs all over. Certain remotes and outlets don't work. Room next door had a dog that wouldn't stop barking. Hallway smelled like animal pee and pot. Breakfast was good enough. The price was fair.
Stayed 1 night in Mar 2024
Response from Smit Patel on Mar 9, 2024
Thank you for taking the time to provide your feedback. We're glad to hear that you found our staff and service to be great, and we appreciate your honesty about the areas where we fell short. We're sorry to hear about the issues you experienced with your door card, room cleanliness, amenities, and noise disturbances. Your concerns will be addressed promptly to ensure a better experience for future guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

10/10 Excellent

frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Better maintenance than other LQ.
Stayed 1 night in Mar 2024
Response from Smit Patel on Mar 9, 2024
Thank you for your feedback regarding the maintenance of our hotel. We appreciate your acknowledgment that our property is well-maintained compared to other La Quinta locations. It's our priority to ensure a clean and inviting environment for our guests, and we're pleased to hear that this effort has been recognized. Should you have any further comments or requests, please feel free to share them with us. We look forward to serving you again in the future.

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Smit Patel on Mar 9, 2024
Thank you for your rating! We're glad to hear that you had a mostly positive experience with us. If there's anything specific you feel we could improve upon to earn that fifth star next time, please let us know. We're always striving to provide the best possible service for our guests.

2/10 Terrible

Pamela

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Messed up toilet and bad order throughout the building!
Stayed 1 night in Feb 2024
Response from Smit Patel on Mar 1, 2024
I'm sorry to hear about the issues with the toilet and the unpleasant odor throughout the building. We'll address this immediately to ensure a comfortable environment for everyone. Thank you for bringing it to our attention.

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Was a very great experience on the quality of the time we spent in the hotel. The nonflexible check in times was are only big issue. Has a resealable security deposit.
Stayed 1 night in Feb 2024
Response from Smit Patel on Feb 26, 2024
Thank you for your feedback, and we are delighted to hear that you had a great experience during your time at our hotel.We appreciate your comment regarding the non-flexible check-in times, and we apologize for any inconvenience this may have caused. We understand the importance of flexibility, and we will certainly take your feedback into consideration as we strive to improve our services.Regarding the security deposit, we're glad to hear that you found it reasonable and convenient. It's part of our commitment to ensuring the safety and security of all our guests and their belongings.If you have any further feedback or if there is anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We value your input and are always looking for ways to better serve our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon.

2/10 Terrible

Christy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was like a self serve stay.you had to ask for Towels,toilet paper cups,etc.Breakfast very limited same stuff everyday! Cigarettes butts everywhere outside.Garbage all over the place . Hallways garbages unattended for days. We literally watched people through garbage out of there car on to the ground .left a day early! I would not recommend this Hotel to anyone!
Response from Smit Patel on Feb 26, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your stay with us.We deeply regret that our service fell short of your expectations, particularly regarding the self-serve aspect of your stay and the lack of attention to cleanliness both inside and outside the hotel premises. Your comments regarding the limited breakfast options and the presence of cigarette butts and garbage are concerning, and we assure you that this is not indicative of the high standards we strive to maintain.Please know that we take your feedback seriously, and we will address these issues with our team immediately to ensure that necessary improvements are made. We are committed to providing a comfortable and enjoyable experience for all our guests, and we apologize for failing to meet your expectations on this occasion.We understand your decision to leave early, and we apologize for any inconvenience this may have caused. We truly appreciate your feedback, as it helps us identify areas for improvement and take corrective action.If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please don't hesitate to contact us directly.Once again, we apologize for the shortcomings during your stay, and we hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Richard, Bullhead City

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy smelly property, recently remodeled but nothing is common area’s clean. The room was clean but smelled like wet dog.
Stayed 1 night in Feb 2024
Response from Smit Patel on Feb 26, 2024
Thank you for bringing your recent experience to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay at our property.It is unacceptable that our common areas were not up to our usual standards of cleanliness despite recent renovations. We take great pride in maintaining a clean and welcoming environment for all our guests, and we regret that we fell short in this regard.Additionally, we apologize for the unpleasant odor you experienced in your room. We appreciate your feedback, and we will take immediate steps to address this issue and ensure that our rooms are not only clean but also free from any unpleasant odors.Your satisfaction is our top priority, and we are committed to making the necessary improvements to prevent such issues from occurring in the future.If you have any further concerns or if there is anything else we can do to make amends for your experience, please do not hesitate to reach out to us directly.We sincerely apologize for the inconvenience and disappointment caused, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

2/10 Terrible

Katrina

Business traveler, Traveled with family
Disliked: Cleanliness, amenities
Or room was only partially clean when we arrived. The tub was dirty and the face bowl. When I told the desk clerk, they brought up a bottle of bleach and a hand scrubber. The following day I asked for house keeping to be sent to our room while we were out. When we returned later, no one had cleaned yet again. The only thing half decent a about or stay was breakfast.
Stayed 3 nights in Feb 2024
Response from Smit Patel on Feb 24, 2024
We are sincerely sorry for the disappointment you experienced during your recent stay. It's unacceptable that your room was not properly cleaned upon your arrival and that our response did not meet your expectations.We deeply regret any inconvenience caused by the cleanliness issues with the tub and face bowl. Your feedback has been shared with our housekeeping and front desk teams to ensure that such oversights are addressed immediately.Regarding the delay in housekeeping service, we understand how frustrating this must have been. We will investigate the matter further to understand why your request was not fulfilled promptly and take steps to prevent similar occurrences in the future.We are glad to hear that you found the breakfast enjoyable, but we acknowledge that this alone does not excuse the shortcomings you encountered during your stay.Please accept our sincerest apologies, and if you are willing to give us another opportunity, we would be grateful for the chance to regain your trust and provide you with the exceptional experience you deserve. Should you decide to return, please reach out to us directly, and we will ensure that your next stay exceeds your expectations in every way possible.Thank you for sharing your concerns with us. Your feedback is invaluable in our continuous efforts to improve.

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Smit Patel on Feb 24, 2024
Thank you for taking the time to share your feedback with us, although we regret that your experience fell short of expectations. Your satisfaction is important to us, and we apologize for any disappointment caused during your stay.We understand that your rating reflects your overall dissatisfaction, and we want to assure you that your comments have been taken seriously. Our team is committed to addressing the issues you raised to prevent similar occurrences in the future.If you would like to discuss your experience further or provide additional feedback, please feel free to contact us directly. We value your input and would appreciate the opportunity to make amends.Thank you again for sharing your concerns with us.

6/10 Okay

Zoe

Traveled with partner
Liked: Staff & service, amenities
Staff was very friendly the whole stay. It wasn’t bad to where I wouldn’t stay again, but a few things that made it not a very nice stay. First off, check in was at 3 o’clock. We arrived around 4:15 and was told our room wasn’t ready and we had to wait about 20 minutes for our room which was pretty frustrating after a long drive. There were little stains on the sheets and some areas on the floor that was sticky. Other than that the room was clean. Bathroom was nice. There were just some things in the room that was raggedy. Tv didn’t work very well. Breakfast was nice and had a variety. I probably would stay here again if I couldn’t find anywhere else.
Stayed 2 nights in Feb 2024
Response from Smit Patel on Feb 20, 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly throughout your stay. However, we apologize for the inconvenience you experienced with the check-in process and the condition of your room upon arrival. Your comfort and satisfaction are important to us, and we regret that we fell short of your expectations in these areas. We will address the issues you mentioned with our team to ensure that we improve in these areas.We're pleased to hear that you enjoyed the breakfast options and found the bathroom to be nice. However, we apologize for any inconvenience caused by the issues with the TV and any other areas of the room that were not up to our usual standards. Your feedback is valuable to us, and we will use it to make the necessary improvements to enhance the overall guest experience.We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. If you have any further feedback or if there is anything else we can do to assist you, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us.

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We were awaken at five in the morning with someone entering our room. We had put the latch on the door, if not the person could have walked right in. The front desk had made him a key, luckily the latch kept the door from being able to open all the way.
Stayed 2 nights in Feb 2024
Response from Smit Patel on Feb 20, 2024
We apologize sincerely for the disturbance and inconvenience you experienced during your stay. Your safety and security are our top priorities, and we deeply regret any breach of privacy that occurred due to the issuance of a key to your room without proper authorization.We take incidents like this very seriously and will conduct a thorough investigation into how this occurred to prevent it from happening again in the future. We understand the importance of feeling secure in your accommodations and want to assure you that we are taking immediate steps to address this issue.Please accept our sincerest apologies for the disruption to your stay, and if there is anything else we can do to make amends or assist you further, please do not hesitate to let us know. We appreciate your understanding and patience as we work to resolve this matter.

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Feb 2024
Response from Smit Patel on Feb 20, 2024
We're thrilled to hear that you had such a positive experience with us! Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. If you ever need anything or have any questions, please don't hesitate to reach out to us. We appreciate your support and hope to see you again soon!

8/10 Good

Garrett

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Once upon a time this was likely a very nice property, you can see it was thoughtfully put together. But now it’s a mess. Serious signs of wear, obvious deferred maintenance and updating. It’s dirty and worn out.
Stayed 1 night in Feb 2024
Response from Smit Patel on Feb 20, 2024
We appreciate your feedback and understand your concerns. Rest assured, we take comments like yours seriously as we continuously strive to improve our property. Your observations regarding wear and maintenance issues have been noted, and we will work diligently to address them promptly. We are committed to providing a clean and comfortable environment for all our guests, and we apologize for any inconvenience you experienced during your stay. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future to showcase our improvements. If you have any further feedback or if there is anything else we can do to assist you, please don't hesitate to reach out to us directly. We appreciate your support.

4/10 Poor

Emily

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
looks way better online than in person. never got lightbulbs put in the burnt out ones like we asked and so had one light bulb that randomly shattered on the second night. never took trash, even when we put bag in hallway. every staff seemed scared of my dog and would hide behind doors and stare at me. had to get four new keys as they didn't work barely ever as the key lock thing on room door was broken so we had to swipe it about 20 times before we maybe could get in. we ended up just leaving the door unlocked and hoped for the best due to no help from the front desk. one plus would be there is decent area to walk dogs and they had poop bags and trash. granted trashes were overflowing...they were there.
Stayed 2 nights in Feb 2024
Response from Smit Patel on Feb 15, 2024
We deeply apologize for the discrepancies between your expectations from our online presence and the actual experience you encountered during your stay. It's distressing to hear about the unresolved issues with lightbulbs, trash collection, and the difficulties with accessing your room due to a malfunctioning key lock. We understand the frustration and inconvenience this must have caused you, and we're truly sorry for falling short of your expectations.Regarding your concerns about our staff's reaction to your dog, please know that it's never our intention to make our guests feel uncomfortable. We will address this with our team to ensure a more welcoming environment for all guests, including those with pets.We're glad to hear that you found the dog-walking area satisfactory and appreciated the provision of poop bags and trash receptacles, although we acknowledge the issue of overflowing bins, which we will work to rectify immediately.Your feedback is invaluable to us, and we're committed to making the necessary improvements to enhance the quality of our guests' experiences. We hope you'll consider giving us another chance to provide you with the exceptional stay you deserve. If you decide to return, please don't hesitate to contact us directly so that we can ensure a more seamless and enjoyable visit.

2/10 Terrible

Krystal

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Smit Patel on Feb 20, 2024
We're truly sorry to hear about your disappointing experience during your stay. Your feedback is important to us, and we take your concerns seriously. We apologize for the issues you encountered with the room, and we will address them promptly to ensure that they are resolved for future guests. Please know that we are committed to providing excellent service and accommodations, and we hope to have the opportunity to make it right during your next visit. If you would like to discuss your experience further or if there is anything else we can do to assist you, please don't hesitate to contact us directly. We appreciate your feedback and hope to regain your trust in the future.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities
Good: The room decor was very nice The mattress was a perfect height off the floor, no pole vaulting to get into bed. Room was clean. All amenities were functional. Having an iron and ironing board was a step up. I felt safe. Bad: Door from parking lot into the hotel nearest my room (120) was only randomly functional. It took several swipes to get the door open which is no fun when you have your hands full of suitcases, etc. Nitpicks: Bed was too soft - woke up with a sore back. Soundproofing could be better. Neighbors had kids, but at least they went to bed at a reasonable hour. Breakfast ended rather early at 9 AM on the nose. I got the last (overcooked) sausage patty at 8:40 AM. Overall: You could do way worse, but I expected a bit better for the money.
Stayed 1 night in Feb 2024
Response from Smit Patel on Feb 15, 2024
Thank you for sharing your detailed feedback with us. We're delighted to hear that you appreciated the room decor and found the mattress height to be comfortable, making it easy to access the bed. It's also fantastic to know that you found the room clean and all amenities in working order, including the iron and ironing board, which added to your convenience and comfort. Ensuring our guests feel safe is a top priority, so we're pleased that you had a sense of security during your stay.We apologize for the inconvenience you experienced with the functionality of the door from the parking lot into the hotel, and we'll address this promptly to improve accessibility for our guests. We understand the importance of a good night's sleep, and we're sorry to hear that the bed was too soft, leading to discomfort and a sore back. Additionally, we'll take your feedback about soundproofing into consideration to enhance the overall tranquility of our rooms. Regarding breakfast, we're sorry that you encountered overcooked sausage patties and that breakfast ended earlier than expected. Your comments are duly noted, and we'll review our breakfast service hours to better accommodate our guests' needs.Overall, while we're pleased to hear that your stay met some of your expectations, we regret that we fell short in certain areas. We strive to provide excellent value for our guests, and we appreciate your honest feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. If you decide to return, please don't hesitate to reach out to us directly, and we'll do our utmost to ensure a comfortable and satisfying stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Smit Patel on Feb 20, 2024
We're thrilled to hear that you had such a positive experience with us! Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. If you ever need anything or have any questions, please don't hesitate to reach out to us. We appreciate your support and hope to see you again soon!

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
easy to check in
Stayed 1 night in Feb 2024
Response from Smit Patel on Feb 20, 2024
We're thrilled to hear that you had such a positive experience with us! Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. If you ever need anything or have any questions, please don't hesitate to reach out to us. We appreciate your support and hope to see you again soon!

10/10 Excellent

SHARON

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything was good
Stayed 2 nights in Feb 2024
Response from Smit Patel on Feb 20, 2024
We're thrilled to hear that you had such a positive experience with us! Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. If you ever need anything or have any questions, please don't hesitate to reach out to us. We appreciate your support and hope to see you again soon!

8/10 Good

Jason

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
The staff was really nice and helpful but the room we stayed in needed some repairs, the sink was cracking and the shower leaked every time it was used and then would drip for an hour after used. On the plus side the waffle station was nice!
Stayed 3 nights in Feb 2024
Response from Smit Patel on Feb 20, 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be friendly and helpful during your stay. However, we apologize for the issues you experienced with the room, including the cracked sink and the leaking shower. Your comfort is important to us, and we regret any inconvenience these maintenance issues may have caused. We will address these concerns promptly to ensure that future guests do not encounter similar issues. On a positive note, we're pleased to hear that you enjoyed our waffle station! We strive to provide a variety of amenities to enhance your stay, and we're delighted that you found it enjoyable.Thank you for choosing to stay with us, and we appreciate your understanding. If you have any further feedback or if there is anything else we can do to assist you, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Stephen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Smit Patel on Feb 20, 2024
We're thrilled to hear that you had such a positive experience with us! Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. If you ever need anything or have any questions, please don't hesitate to reach out to us. We appreciate your support and hope to see you again soon!

4/10 Poor

Michele

Traveled with family and small children, Traveled with partner, Traveled with family
The room wasn’t the cleanest
Stayed 1 night in Jan 2024
Response from Smit Patel on Feb 20, 2024
We're truly sorry to hear about your disappointing experience during your stay. Your feedback is important to us, and we take your concerns seriously. We apologize for the issues you encountered with the room, and we will address them promptly to ensure that they are resolved for future guests. Please know that we are committed to providing excellent service and accommodations, and we hope to have the opportunity to make it right during your next visit. If you would like to discuss your experience further or if there is anything else we can do to assist you, please don't hesitate to contact us directly. We appreciate your feedback and hope to regain your trust in the future.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Smit Patel on Jan 25, 2024
Thank you for rating our service! We are delighted to have had the opportunity to serve you. If you find yourself in town again, please consider giving us another chance to provide you with our services. We look forward to welcoming you back!

8/10 Good

Stephen Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk staff, quiet hotel.
Stayed 2 nights in Jan 2024
Response from Smit Patel on Feb 20, 2024
We're pleased to hear that you had a positive experience with our front desk staff and enjoyed the quiet atmosphere of our hotel. Providing friendly service and a peaceful environment are top priorities for us, and we're glad that we were able to meet your expectations in these areas. Thank you for choosing to stay with us, and we hope to welcome you back again in the future for another enjoyable stay. If you have any further feedback or if there is anything else we can do to assist you, please don't hesitate to reach out to us directly. We appreciate your support!

2/10 Terrible

John

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Smit Patel on Feb 20, 2024
We're truly sorry to hear about your disappointing experience during your stay. Your feedback is important to us, and we take your concerns seriously. We apologize for the issues you encountered with the room, and we will address them promptly to ensure that they are resolved for future guests. Please know that we are committed to providing excellent service and accommodations, and we hope to have the opportunity to make it right during your next visit. If you would like to discuss your experience further or if there is anything else we can do to assist you, please don't hesitate to contact us directly. We appreciate your feedback and hope to regain your trust in the future.

6/10 Okay

Rob

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Smit Patel on Feb 26, 2024
Thank you for your feedback. We appreciate your honesty in rating your experience with us.We strive to provide the best possible service to all our guests, and we're sorry to hear that we didn't fully meet your expectations during your stay. Your feedback is invaluable to us as we continuously work to improve our services and facilities.If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We are committed to addressing any concerns and ensuring that your next stay with us exceeds your expectations.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future.

6/10 Okay

Travion D

Traveled with family and small children
I love the location the hotel is in, staff was very pleasant, but what i didn't like was 2nd floor reeked of dog poop, not enough towels or tissue in my room and no trash can liners at all.
Stayed 3 nights in Jan 2024
Response from Smit Patel on Feb 26, 2024
Thank you for sharing your feedback with us. We're delighted to hear that you appreciated our hotel's location and found our staff to be pleasant. However, we're sorry to learn about the issues you encountered during your stay.We apologize for the unpleasant odor on the second floor. We will address this matter with our housekeeping team to ensure that cleanliness standards are upheld throughout the hotel.Additionally, we apologize for the shortage of towels and tissue in your room, as well as the absence of trash can liners. Rest assured, we will work to rectify these issues promptly to improve the overall guest experience.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more seamless stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing to stay with us.

10/10 Excellent

Andrew

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in staff was fantastic!
Stayed 1 night in Dec 2023
Response from Smit Patel on Feb 26, 2024
We're thrilled to hear that you had a fantastic experience with our check-in staff! Providing exceptional service is always our top priority, and we're delighted that our team exceeded your expectations. Your positive feedback means a lot to us, and we'll be sure to pass along your kind words to our staff. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Smit Patel on Feb 26, 2024
Thank you for rating your experience with us. We appreciate your feedback and are glad to hear that you had a positive stay overall. If there are any areas where we can improve and earn that extra 2 points for a perfect 10/10 experience, please don't hesitate to let us know. We value your input and look forward to welcoming you back for an even better stay in the future.

4/10 Poor

Yokesh

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
floor is too dirty, old typy of TV
Stayed 2 nights in Dec 2023

6/10 Okay

Alfred, Minneapolis

Stayed 1 night in Dec 2023
Response from Smit Patel on Feb 26, 2024
Thank you for your feedback. We appreciate your honesty in rating your experience with us.We strive to provide the best possible service to all our guests, and we're sorry to hear that we didn't fully meet your expectations during your stay. Your feedback is invaluable to us as we continuously work to improve our services and facilities.If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We are committed to addressing any concerns and ensuring that your next stay with us exceeds your expectations.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future.

4/10 Poor

Chanella

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023