Ratings based on 83 Verified Reviews

3.4 out of 5
81% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
The experience was pleasing. The service received was good.
Comment from Hotel Management
Jul 9, 2017 by Danny, Hotel Management
Thank you! We appreciate you staying with us!! We're glad that you liked our service!!! We strive to make our customers happy with good service (clean rooms, giving respect, politeness, communication, & etc.)!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ponca City, OK

Close to run into New Orleans without the city $

Posted Apr 26, 2017
Pros: The cost was super for the easy in and out to New Orleans. The staff were all terrific. We had access to the laundry, ice, and vending.
Cons: My husband would have liked to have a coffee maker in the room. He went to the lobby and enjoyed the people with his coffee and I got to sleep in.
Location: We went back and forth into New Orleans. The hotel is close enough that we even came in one day for a nap before we went downtown again. Saved $$$
This made our trip. We did more fun things because we didn't spend it on the hotel. I like a king size bed and we would not have gotten one this nice downtown and still been able to afford anything else! This hotel was clean and parking was ample.
Comment from Hotel Management
May 17, 2017 by Danny, Hotel Management
Thank you very much! I appreciate that you like every bit of this hotel, including our front desk clerks!! We want to make our customers feel like home, so quite a bit amenities outside the room as you listed. We don't put coffee makers in the rooms. Sorry for that!!!
3 out of 5
by A verified traveler

Sad. Sad

Posted Apr 25, 2017 on Hotels
It was not 1.9 miles from the Audobon Zoo like the hotels.com website claimed. Room smelled like smoke. Toilet was loose and made loud noise when used. Shower curtain had dirty stains. Refrigerator was iced up. Will not go back to this motel unless they represent the Money they charged!
Comment from Hotel Management
May 17, 2017 by Danny, Hotel Management
Okay. Really sorry that you had a bad experience staying here. We will take care of all the issues. But please do come again!! Again, sorry for the inconvenience!!!
5 out of 5
by A verified traveler

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
May 22, 2017 by Danny, Hotel Management
Thank you for staying with us! We hope to see you again!
5 out of 5
by A verified traveler

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
May 22, 2017 by Danny, Hotel Management
Thank you for staying with us! We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Crockett, Texas

Quiet and clean

Posted Apr 6, 2017
Was a last minute trip with a friend, about 20 minutes from New Orleans and plenty of fast food and grocery store close by. Will definitely stay here again.
Comment from Hotel Management
May 17, 2017 by Danny, Hotel Management
Thank you! Westwego is small town but it has what people want. For instance, fast-food, groceries, and mostly Seafood. New Orleans is known for Seafood.
3 out of 5
by A verified traveler

Posted Apr 4, 2017 on Hotels
Comment from Hotel Management
May 24, 2017 by Danny, Hotel Management
Thank you for staying with us!
3 out of 5
by Cheryl

Posted Mar 27, 2017 on Hotels
I enjoyed the location only problem had a smell of smoke or something but it suit us for the weekend.
Comment from Hotel Management
May 17, 2017 by Danny, Hotel Management
Thanks! Sorry for the inconvenience!! People smoke in a non-smoking room and we try to get that bad smell out the room but it just stays. But next time we will do our best to make the room smell more fresh.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 20, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Refrigerator

Posted Mar 19, 2017
It made a humming noise the whole time which was annoying. The stopper in the tub had rust in it and turned me off abbot. Other than that it was ok
Comment from Hotel Management
May 17, 2017 by Danny, Hotel Management
Sorry for that bad experience staying here at Express Inn & Suites! We will definitely do some maintenance on all the rooms. Please come again!!