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Reviews of Riverbank House Hotel

3 out of 5
Riverbank House Hotel
The Bridge, Wexford, County Wexford

Reviews

8.6

Excellent

Rating 10 - Excellent. 130 out of 278 reviews" "
Rating 8 - Good. 110 out of 278 reviews" "
Rating 6 - Okay. 25 out of 278 reviews" "
Rating 4 - Poor. 6 out of 278 reviews" "
Rating 2 - Terrible. 7 out of 278 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms. Good location. Food good.
Stayed 3 nights in Feb 2024

2/10 Terrible

Kellie

Stayed 1 night in Jan 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this accomodation after being in hospital so it was a very late check in. The hotel staff member Jim was very accommodating making sure I arrived ok etc. In the morning time Leanne provided great customer service and looked after me well and provided me with a phone charger as mine broke. The breakfast was delicious and there was plenty of options to choose from. The receptionist in the morning also provided great customer service (I forget her name, black hair tied back with glasses)
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Staff were really accommodating and breakfast was lovely. We arrived late and were very well looked after by everyone.
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming great food perfect location Room comfortable but could do with better pillows
Stayed 2 nights in Nov 2023
Response from Riverbank Hotel on Nov 18, 2023
Good evening Joseph,Thank you so much for your reveiw. We really appreciate the time you took to write it. We value all customer feed back both negitive and positive. Customer satisfication is paramount to us. We will address the issue you raised with our housekeeping and will rectify the issue. We look forward to seeing you at the hotel in the near furture. Kind regards,Dawn Rochford

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Wexford
Room was clean and comfortable. Great staff who were very helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

alan

Stayed 1 night in Oct 2023

6/10 Okay

Jim

Business traveler
Liked: Cleanliness, staff & service
Room was fine. however, woken early by loud noises at 615am. turned out to be staff doing work - this really should not have been started at that hour of the day.
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great couple of days
Great couple of days . Staff were friendly and helpful - Food was great - room very confortable but could do with brightening up - one fault, as it was so warm we left our window open at night which made it noisy. Very enjoyable stay and would certainly return again - Thanks
Stayed 2 nights in Jun 2023

10/10 Excellent

Frances

Stayed 2 nights in Jun 2023

2/10 Terrible

Michael

Stayed 2 nights in Jun 2023

10/10 Excellent

Audrey

Stayed 2 nights in May 2023

8/10 Good

Glynis

Stayed 7 nights in Jun 2023

10/10 Excellent

Barry

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great service
Stayed 2 nights in Jun 2023

4/10 Poor

Caroline

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Michael

Liked: Staff & service
Nothing to dislike
Stayed 2 nights in Apr 2023

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unfriendly Receptionist
On arrival the girl at reception was not very friendly she did not welcome us, she did not say please or thank you. Given the cost of the room for the night I would expect the receptionist to be a lot more friendly.
Stayed 1 night in Mar 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, room comfort
Excellent hotel great food friendly staff very comfortable bed what more could you ask for the view is fabulous
Stayed 1 night in Mar 2023

8/10 Good

Mary

Business traveler
Liked the room ,comfy bed.room v warm but the heat could b turned down.lovely big tv screen, breakfast lovely.
Stayed 1 night in Feb 2023

10/10 Excellent

Mr Brendan

Stayed 1 night in Feb 2023

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service
Over priced for quality of the room
We stayed in the hotel on a Saturday night and we booked at short notice so therefore we paid more than you would expect for a double room in this hotel at €150. The hotel room was quite dated, the window latches didn't close properly and there was no plug in the sink so my husband could not shave. However the restaurant food and service were both very good. It is also in a convenient location to walk across the bridge into the town so I think we would book this hotel again for that reason but it would need to be at a more reasonable price.
Stayed 1 night in Jan 2023

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashioned but cosy hotel , staff excellent
Stayed 1 night in Jan 2023

6/10 Okay

John

Stayed 1 night in Dec 2022

10/10 Excellent

Susan

Stayed 1 night in Nov 2022

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable and pleasant. On the Monday morning at about 9am, someone started drilling the party wall with the next room with a hammer drill but to be fair it didn't go on for too long. On Sunday evening we ate in the restaurant then stayed there for a few drinks as the bar wasn't open. Good vegetarian dishes on the menu; food was good. Restaurant was busy - obviously popular. On the Monday evening we got back around 9.30pm and the restaurant and bar were both closed. Had already eaten but would have had a couple of drinks. Odd for the facilities to close that early.
Stayed 2 nights in Oct 2022

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We certainly enjoyed our stay at The Riverbank House Hotel. The staff were extremely helpful and gracious. Jennie at the front desk was the epitome of Irish hospitality, ever patient with our questions and requests.
Stayed 2 nights in Oct 2022

8/10 Good

Gerard

Stayed 1 night in Sep 2022

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much quieter the other side of the bridge than in the town itself. Good dining facilities. Simple but comfortable
Stayed 1 night in Sep 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

4/10 Poor

Donal

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Faded Glory
Have stayed here before but I’m afraid it hasn’t aged well. Ground floor rooms felt and smelt damp.
Stayed 1 night in Sep 2022

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Alana

Stayed 1 night in Aug 2022

2/10 Terrible

Tracey

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Terrible hairdryer. Noisy room - heard people all night. Gave us 3 meal options & what we got was burned, overcooked & wrong. Had to pay full whack. Never again
Stayed 1 night in Aug 2022

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could do with upgrading the rooms.
Stayed 1 night in Aug 2022

8/10 Good

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After my coach from Rosslare dropped me off in Redmond Square it took me around 10 minutes to cross the river and reach the hotel. So the location is very convenient. I found the hotel's staff very friendly and attentive. My room was clean and comfortable. I had a lovely meal in the dining area of the hotel and would have happily returned the following night but decided to try one of the recommended city centre restaurants. The only minor issues I had was that it would have been nice to have had more continental breakfast options, plus the WiFi connection in my room was not always reliable. Other than that I had a great stay.
Stayed 2 nights in Jul 2022

10/10 Excellent

Oonagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Mick

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Sean

Stayed 2 nights in Jul 2022

10/10 Excellent

Anthony

Stayed 1 night in Jun 2022

4/10 Poor

Bridget

Stayed 1 night in Apr 2022

10/10 Excellent

Susanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small free carpark at rear of property, used public one across road. Need better, more uptodate picure of hotel as view from road is totally different to current one
Stayed 1 night in May 2022

4/10 Poor

Padraig

Disliked: Property conditions & facilities, room comfort
Very expensive no water in room 5.50 bottle at bar Over 200 for one night
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022