Fairfield's 100% Satisfaction Guarantee is BOGUS
Posted Jan 19, 2016 on Hotels
Throughout most of the night, we heard a loud but diffuse noise sort of like an echo. It was an industrial type of noise. We could not figure out where it was coming from (almost like a heating / cooling type). Finally about 3:00 AM, we identified it as coming from the room refrigerator.
The next morning we complained to the hotel staff and were told "you should have come to us immediately" (like what could be done at 3:00 am?) and because you booked this through a 3rd party we can't do anything for you.
It was clear that the hotel staff was Teflon coated. They were not interested in making us happy.
Comment from Hotel Management
May 14, 2016 by Barb, Hotel Management
Thank you for sharing your thoughts with us. We will share them with our staff.