Best Hotel experience in a long time!!
Posted Jan 5, 2016 on Hotels
We thought the hotel was fabulous. It's immaculate and the staff goes way above what I would ever expect from hotel staff. They have handicapped accessible rooms, and they were very accomdating and generous with my disabled sister.
The morning we left, a woman came in with her disabled son. They had come to see the Christmas lights at Oglebay, and their van had broken down the night before, en route, and it was in the shop. The hotel staff offered to shuttle them over to see the lights that night, (it was the last night of the display). I thought that was customer service at its highest.
I gave the location top marks. It's in a busy commercial area, which I prefer to hotels that are out in the middle of a field at a highway exit. We arrived late at night, and there were two restaurants adjacent to the hotel to choose from. The staff offered to take us in the shuttle if there had been another place we wanted to go. Great sports bar across the street where we went to watch WVU win the Cactus Bowl.