Ratings based on 279 Verified Reviews

3.1 out of 5
49% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from ny

Nice rooms

Posted Sep 19, 2017
Clean, comfortable, spacious. Not much of a breakfast
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
Mary, thank you for being our guest at Extended Stay America. We are delighted to read you enjoyed your time with us and were impressed with your well-appointed room. Also, we have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. We hope to have the honor of hosting you again soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Not the best but not the worst

Posted Sep 18, 2017
Rooms look clean and feel clean, you can tell that the carpet is dated and I think that’s what ruins the clean feel. But overall if you’re looking for a reasonable price place to spend a few nights it’s bearable.
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
Thank you for taking the time to evaluate your stay. We are happy your overall experience was enjoyable and that you liked our affordable rates. We appreciate you letting us know how we can improve as well as what we are doing right. We would love the opportunity to serve you better in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Convenient and comfortable

Posted Sep 17, 2017
Accommodating staff Comfortable beds Safe Value for the dollar
Comment from Hotel Management
Sep 17, 2017 by General Manager, Hotel Management
Thank you for sharing your great experience at Extended Stay America. We are glad to read you were impressed not only with our courteous associates and the comfort of our beds but also with the value we offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant Stay

Posted Sep 17, 2017
The hotel was accommodating and met the required needs. Staff members were helpful when trying to meet our needs. Breakfast was wonderful and it was pleasing at the fact the hotel was close to different restaurants.
Comment from Hotel Management
Sep 17, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America. It is great to know our courteous associates and convenient location helped make your stay a memorable one. We appreciate you being our guest and hope to be your first choice every time you visit our area. Sincerely, General Manager
2 out of 5
by A verified traveler from NJ

Ghetto

Posted Sep 12, 2017
Place is dirty. Looks like you are in the projects. Smells disgusting.
Comment from Hotel Management
Sep 14, 2017 by General Manager, Hotel Management
Anthony, we are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to regain your confidence. Sincerely, General Manager
1 out of 5
by A verified traveler from Kansas

Could not get out fast enough!

Posted Aug 24, 2017
Pros: Nothing!
Cons: Renovations and cleaning personnel.
Location: Did not stay, so I can not address the location.
I made a last minute 4 night reservation and checked in late. My first indications should have been the dirty entryway or the dirty hall. However, arriving at my room sealed the deal. There was food stuck on the counter, the microwave was disgusting, the bathroom mirror was dirty, the carpet appeared to need vacuuming and the sheets did not fit the bed and were pulling back off the mattress corners. I needed water and there were no glasses available, nor anything else provided in the kitchen. Apparently you have to obtain the cookware from the front desk, thus the cookware I saw outside room doors. I went in search of the vending machines and located them in the laundry room. The laundry room made my room look like a freshly cleaned palace. I returned to my room and unpacked nothing but my iPad to search for another hotel.
Comment from Hotel Management
Aug 27, 2017 by General Manager, Hotel Management
You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
4 out of 5
by A verified traveler from Pinehurst, NC

Very convenient for our short term needs

Posted Jul 14, 2017
Pros: Convenient, neat and clean with very nice personnel.
Cons: Breakfast offerings could be expanded..
Location: The location was very convenient for our needs ( Funeral Home, Church, Cemetery Repast Restaurant), Did not look for any activities.
We traveled to NJ to attend a family funeral. Much to our surprise many of the local hotels did not have rooms available and we later learned there was a major golf tournament in the area. We arrived about 5:00 pm and checked in. Shortly after checking in we received a phone call from the front desk. Valerie wanted to make sure our room was OK and asked if we needed anything. She also offered take out menus from local restaurants.A real nice touch. The room was a little dated but neat and clean. Parking was good and convenient. The grab and go breakfast was sparse and juice would have been a nice addition. If we return to the area and need a place to stay I would go back but would stop at one of the many local stores and purchase a container of OJ.
Comment from Hotel Management
Jul 15, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Hanover - Parsippany. We are glad to know you had a comfortable stay and that our convenient location and attentive service provided by Valerie left you with a great impression. I will be sure to share your compliments with her personally. Your feedback is of utmost value to us as it will help us to improve. We appreciate you choosing us and look forward to your return visit soon. Sincerely, General Manager
2 out of 5
by A verified traveler from reading, pa

Posted Jul 1, 2017
I was there 4 days and not one time did they even make the bed or empty the garbage can. Will not be returning
Comment from Hotel Management
Jul 3, 2017 by General Manager , Hotel Management
Thank you for your review. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We are grateful for the feedback you provided and we hope you will consider staying with us again in the future.  Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Everything was perfect

Posted Jul 1, 2017
Super friendly staff, clean rooms, quiet hotel, about $110 a night. I couldn't have asked for anything more. Also, their minimum age check in policy is 18, so it's perfect for a younger person who is traveling.
Comment from Hotel Management
Jul 2, 2017 by General Manager, Hotel Management
Colton, thank you for being our guest at Extended Stay America - Hanover – Parsippany. It’s our pleasure knowing you enjoyed being with us and loved everything we offer, especially your spotless room and our service. We hope to welcome you back soon. Sincerely, General Manager
4 out of 5
by Howard

great stay

Posted Jun 20, 2017 on Hotels
very good great customer service very clean facility
Comment from Hotel Management
Jun 22, 2017 by Manager, Hotel Management
Howard, thank you for including Extended Stay America - Hanover - Parsippany in your travel plans. We are pleased to read you enjoyed our clean facilities and were impressed with our courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager