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Reviews of Whistler Village Inn And Suites

3 out of 5
Whistler Village Inn And Suites
4429 Sundial Pl, Whistler, BC

Reviews

8.4

Very Good

Rating 10 - Excellent. 438 out of 1003 reviews" "
Rating 8 - Good. 356 out of 1003 reviews" "
Rating 6 - Okay. 122 out of 1003 reviews" "
Rating 4 - Poor. 54 out of 1003 reviews" "
Rating 2 - Terrible. 33 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and location
Stayed 1 night in Apr 2024
Response from Karen Denton AGM on Apr 16, 2024
Thank you, James for the great review.

4/10 Poor

Selena

Disliked: Cleanliness, staff & service, property conditions & facilities
Old
Stayed 1 night in Apr 2024
Response from Karen Denton AGM on Apr 16, 2024
Hi Selena, we are sorry to see you did not have the experience you were expecting. If you would like to reach out to us to discuss the issue that would be great.

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Karen Denton AGM on Apr 16, 2024
Thank you, Stefanie for the review.

4/10 Poor

Tracy

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The room was good but the kitchen and bathroom are too old. The cabinet door is almost falling off and there is no counter for you to prepare food. Dishwasher is not able to clean the dinnerware even when I rinsed all the dishes. The fire sprinkler is covered by grease and dust. Air conditioner filter is covered by thick dust, too. This property needs maintenance. The housekeeping is minimal. They only take the garbage and the used towels. No bed-making or toilet cleaning. The staff did their job but I don't feel they are willing to solve any problems. For example, I prepared eggs for dinner in the morning and they disappeared when we got back from the mountain. The staff just said the housekeeper didn't take them, and no follow-ups. Also, one day there was a truck blocking the garage exit so we couldn't leave. The receptionist asked me to just wait and said "What do you expect me to do, there's nothing I can do".
Stayed 5 nights in Apr 2024
Response from Karen Denton AGM on Apr 15, 2024
Hi Tracy, we are sorry to see you did not have the experience you were expecting. If you would like to reach out to us to discuss the issue that would be great.

8/10 Good

Scott

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Looks like a youth hostel turned hotel. Rooms are from 20-30 years ago easy. Pool area and patios need renovations. Easily walkable to restaurants and slopes however. Decent for what you pay.
Stayed 7 nights in Feb 2024
Response from Karen Denton AGM on Apr 14, 2024
Thank you, Scott for the review.

6/10 Okay

Natalie

Very convenient location. Service was mixed. The
Stayed 4 nights in Apr 2024
Response from Karen Denton AGM on Apr 11, 2024
Thank you, Natalie for the review.

8/10 Good

Juan, Saanichton

Liked: Staff & service
Central location.
Stayed 2 nights in Apr 2024
Response from Karen Denton AGM on Apr 7, 2024
Thank you, Juan for the great review. Hope to see you again!

10/10 Excellent

Yi

Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Apr 7, 2024
Thank you, Yi for the awesome review. We look forward to welcoming you back.

10/10 Excellent

Gurwinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very very good
Stayed 1 night in Apr 2024
Response from Karen Denton AGM on Apr 3, 2024
Thank you, Gurwinder for the awesome review! Hope to see you soon.

8/10 Good

Tobias

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Apr 7, 2024
Thank you, Tobias for the review. We look forward to seeing you again.

8/10 Good

Neil

Traveled with partner
Liked: Staff & service, property conditions & facilities
The stay was pleasant, the space was a bit cramped for us but clean and close to everything. The staff were very helpful and were very willing to accommodate, but we stuck it out in the space and it was not so bad. Great place to stay for younger couple looking to be close to everything.
Stayed 2 nights in Mar 2024
Response from Karen Denton AGM on Apr 2, 2024
Thank you, Neil for the great review.

10/10 Excellent

Nicole Erizt

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is perfect
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Apr 2, 2024
Thank you, Nicole for the great review. Looking forward to welcoming back.

8/10 Good

Om

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Apr 2, 2024
Thank you, Om for the great review. Hope to welcome you back in the near future.

6/10 Okay

Brandon

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Apr 2, 2024
Thank you, Brandon for review.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the windows were facing a car park which was pretty weird to see someone’s car in front of our window blocking the view😅😅😅
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Apr 1, 2024
Thank you, Emily for the great review. We will address your comment with our team.

10/10 Excellent

ma

Stayed 3 nights in Mar 2024

8/10 Good

Nguy?n Châu

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The location was great and a lot of amenities. However, we stayed for 2 nights and have put the need change sheet sign after the first night but no one come in and change our sheet and refill the towel :(
Response from Karen Denton AGM on Apr 1, 2024
Thank you for the nice review. We do not change bed sheets daily. We will discuss with the team why the towels were not replaced.

6/10 Okay

Steven

Stayed 1 night in Mar 2024

8/10 Good

Jurgita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Apr 1, 2024
Thank you for the great review.

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the village.
Stayed 1 night in Jan 2024
Response from Karen Denton AGM on Apr 1, 2024
Thank you, Glen for the awesome review.

8/10 Good

Yiming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a bit noisy, you can clearly hear the door open and close far away in the same floor. the front desk said since there is no room service in the morning, you need to pick up the things you need by yourself from front desk. i do not know whether it is normal around the world now. definityly , i am not quite used to it
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Apr 1, 2024
Thank you, Yiming for the great review. If it was early morning before our team arrived, we would have asked you to pick up an item at the desk. We do offer the service.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Apr 1, 2024
Thank you, Geoffrey for the great review.

4/10 Poor

tandis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We experienced a one-day stay where we encountered cleanliness issues in the bathroom and unexpected problems with the pool, which were not communicated to us beforehand.
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 28, 2024
Hi Tandis, we are sorry to see you did not have the experience you were expecting. If you would like to reach out to us to discuss the issue that would be great.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Karen Denton AGM on Mar 28, 2024
Thank you, Amanda for the review.

10/10 Excellent

Gregory, Delta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a room in the 2nd building. Powder Lodge. Not expected but as advertised. No complaints
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 28, 2024
Thank you, Gregory for the great review.

10/10 Excellent

Kylie

Traveled with family and small children
Liked: Cleanliness, staff & service
Stock standard hotel room, no bells or whistles. Bit tired. But overall a good nights sleep in comfortable beds. Walls are thin though so request a higher floor otherwise you might have people above you moving furniture all night like we did. Fabulous location right behind Earls.
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 28, 2024
Thank you, Kylie for the review.

6/10 Okay

Ashley, Maple Ridge

Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Apr 15, 2024
Thank you, Ashley for the review.

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is centrally located, parking in the building (but $32 a day), close to the hills and all restaurants. Staff very friendly, kitchenette including small fridge, stove and microwave. Complementary clean, outdoor heated pool and ~ 7 person hot tub, indoor sauna with towel service. Easy check in-out. Best value of the Village properties. I'll be back
Stayed 6 nights in Mar 2024
Response from Karen Denton AGM on Mar 25, 2024
Thank you, Steve for the great review. We look forward to your return.

6/10 Okay

Marzieh

Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 26, 2024
Thank you, Marzieh for the review

6/10 Okay

Bobbi

Stayed 2 nights in Mar 2024
Response from Karen Denton AGM on Apr 14, 2024
Thank you, Bobbi for the review.

10/10 Excellent

Ngoc Quynh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 2 nights in Mar 2024
Response from Karen Denton AGM on Mar 24, 2024
Thank you, Ngoc Quynh for the excellent review.

8/10 Good

Michael

Traveled with family
Liked: Staff & service, property conditions & facilities
Great location! Friendly staff. The loft suite we stayed in was dated but a fine place to rest for days spent skiing.
Stayed 4 nights in Mar 2024
Response from Karen Denton AGM on Mar 24, 2024
Thank you, Michael for the great review.

8/10 Good

craig

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was great room was clean Only issues we had was the smell of cigarettes like someone in the room next to us was smoking and the temperature in the room was incredibly hot Opened the patio door and adjusted the temp and the smell went away eventually
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 24, 2024
Thank you, Craig for the great review. We will address you concerns with our team.

8/10 Good

Thelma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly professional staff
Stayed 2 nights in Mar 2024
Response from Karen Denton AGM on Mar 24, 2024
Thank you, Thelma for your kind words. We also think our team is great.

10/10 Excellent

shu feng

Great place great people
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 18, 2024
Thank you, for the great review. See you next time!

8/10 Good

Brian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids especially like the pool and hot tub after a day of skiing.
Stayed 4 nights in Mar 2024
Response from Karen Denton AGM on Mar 18, 2024
Thank you, Brian for the review. Happy to hear the kids enjoyed the facilities. See you again.

8/10 Good

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service
The price was right and the location was conveniently close to the lifts and restaurants. Front desk staff were super helpful! Thanks for the great stay!
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 12, 2024
Thank you, Jasmine for the great review!

2/10 Terrible

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building sound proofing is terrible. Although I found the room quite nice and functional the noise from the top floor did not let us sleep both nights we slept there. I imagine this has to do with the age/design of the building, so not an easy fix. As much as I liked the place and location and friendly staff, I will not be staying there again.
Stayed 2 nights in Mar 2024
Response from Karen Denton AGM on Mar 12, 2024
Sorry to hear the noise from guest above kept you awake. If you would like to try us again book our loft units which do not have any rooms above. Thank you for the nice comments about our location and staff.

8/10 Good

Robert

great
Response from Karen Denton AGM on Mar 12, 2024
Thank you, Robert for the great review.

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on Mar 11, 2024
Thank you, Rebecca for the review.

6/10 Okay

Janet

Traveled with family
Kitchen needed repairs- caulking the sink, adjusting the dishwasher position. More kitchen utensils needed. Beds were a bit saggy. Location was amazing - close to Blackcomb and Whistler gondolas
Stayed 3 nights in Mar 2024
Response from Karen Denton AGM on Mar 5, 2024
Thank you, Janet for the review. We will have our team take care of the items you mentioned.

2/10 Terrible

jeffferson

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Karen Denton AGM on Mar 3, 2024
Hi Jefferson, we are sorry to see you did not have the experience you were expecting. If you would like to reach out to us to discuss that would be great.

8/10 Good

Gregory, Delta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating. They made staying here a pleasure. Unfortunately they can not control the quality of the room. It was cold with broken fireplace.
Stayed 1 night in Feb 2024
Response from Karen Denton AGM on Mar 3, 2024
Thank you, Gregory. Sorry to hear the room was cold. Please reach out to us next time you would like to stay for us to make amends.

10/10 Excellent

Elaine

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. I will book here again. We enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Karen Denton AGM on Feb 26, 2024
Thank you, Elaine for the great review. So nice to hear you enjoyed your stay and will be back.

6/10 Okay

Matt

Stayed 2 nights in Feb 2024
Response from Karen Denton AGM on Mar 24, 2024
Thank you for the review, Matt.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff is friendly
Stayed 4 nights in Feb 2024
Response from Karen Denton AGM on Apr 14, 2024
Thank you, Amanda.

8/10 Good

Yihung

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel is centrally located in the middle of the village with easy access to 3 major lifts, shops and dining facilities. Room seems to be a bit dated. Hopefully, refresh for the rooms is in the works.
Stayed 4 nights in Feb 2024
Response from Karen Denton AGM on Feb 20, 2024
Thank you, Yihung for the great review. You are correct we will be having a refresh in the upcoming years.

10/10 Excellent

Natalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like.to have electrical fire place instead of real wood. I would leke a scale in the room. And I don't like visitors in the room when I am outside.
Stayed 2 nights in Feb 2024
Response from Karen Denton AGM on Feb 19, 2024
Thank you, Natalia for the great review.

10/10 Excellent

Shuvro, Redmond

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Karen Denton AGM on Feb 20, 2024
Thank you, Shuvro for the awesome review. We are happy you enjoyed your stay.

8/10 Good

Alix

Traveled with partner, Traveled with pets
It has everything you need and is in a great location. Didn’t find the front desk staff particularly friendly but the room was comfortable and we enjoyed the pool/sauna/hot tub area.
Stayed 2 nights in Feb 2024
Response from Karen Denton AGM on Feb 19, 2024
Thank you, Alix for the review. Sorry to hear you found our front desk agents to be not so friendly, will discuss with our team.