Ratings based on 1,000 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Closest Hotel to the gondolas.

Posted Jan 31, 2017
Pros: The room was well cleaned everyday. There are lockers downstairs for your skis, but not boots.
Cons: The spa is small for a hotel of this size. 2 outdoor jaccuzzis and pool, a tiny workout room and a coed steam room. 2 small locker rooms.
Location: Lots of options for dining. Great Alpine skiing. The Whistler Olympic Park is about 30 miles away and has good Nordic ski trails, a cafe and a rentals
We chose the least expensive room. They had a queen-size Murphy bed that pulled down from the wall. There was a small kitchen with stove, microwave, coffee maker, dishwasher and refrigerator. There was a small dining nook with table and 4 chairs. It was a clean, well appointed room, perfect for one or two people. I think it would be a bit crowded with more.
Comment from Hotel Management
Feb 2, 2017 by Milène, Hotel Management
Dear Leonard, We thank you for having taken the time to share your feedback with us. I am pleased to note that in general, your expectations were met and you found our services to be satisfactory. It is great to hear that you enjoyed the comfort of your suite and the convenience of our central location. I have duly noted your comment regarding our recreational facilities and I sincerely hope that your experience there didn't detract you from enjoying your time at Pan Pacific Whistler Mountainside. We hope to have the opportunity to welcome you back in the near future. Warm regards, Milène Faivre - Front Office Manager
4 out of 5
Recommended
for Couples
by A verified traveler from langley

Our weekend getaway at Whistler

Posted Jan 19, 2017
Pros: We really enjoyed the location of the hotel and our room. We had quiet in the morning, got to watch the people skiing in and the hustle of the town
Cons: The only issue we had was with our fireplace, but other than that it was great
Location: The first day there we went to the tube park and it was a blast. We lucked out and had no lines. The next day we went dog sledding, so fun
Our room had a great view. We were able to stand on the balcony and watch the people ski in, see the lights of the village for Christmas time, the mountains. Was a beautiful view. Our room was great.
Comment from Hotel Management
Jan 25, 2017 by Melanie H., Hotel Management
Dear Cindy, Thank you for your feedback and photos. I am delighted to hear that you enjoyed your stay in Whistler so much. I am glad you took advantage of your room, our location, amenities and that you got to enjoy everything Whistler has to offer. I am sorry you had some issues with your fireplace. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel !!!!

Posted Dec 25, 2016
When I return to whistler I will definitely be staying here. The location was awesome! Nothing bad to say.
Comment from Hotel Management
Dec 26, 2016 by Ryan Y. - Guest Experience Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your stay. I'm absolutely delighted to see that you had a fantastic stay and benefitted from our great location. We look forward to seeing you back in Whistler sometime soon! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay!

Posted Dec 17, 2016
Pros: Location, staff, amenities
Cons: Ensure dishes are clean in between guests
Location: Easy access to the mountain, restaurants, and shopping. Perfect location!
This hotel is a great location for easy access to the mountain. The staff was extremely friendly and the room and amenities were nice. The only flaws: the murphy bed was a little uncomfortable as if the mattress was worn and our dishes were put away dirty so we had to wash everything before use because there was left over food particles and lipstick still on the dishes.
Comment from Hotel Management
Dec 18, 2016 by Melanie, Hotel Management
Dear Valued Guest, Thank you for you positive and constructive feedback. I will make sure to pass on your comments to upper management for further review. We hope to welcome you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2016
Excellent hotel right by the chairs lift close to all shops
Comment from Hotel Management
Feb 25, 2017 by Melanie, Hotel Management
Dear valued guest, Thank you for your kind feedback. We hope to welcome you again soon. Melanie
5 out of 5
Recommended
for Families
by A verified traveler

The best location in town, friendly helpful staff

Posted Dec 14, 2016
Pros: Loved the breakfast at the Irish Pub, gear rental shop and the out door hot tub.
Cons: Parking was a bit expensive.
Clean rooms with everything you need. Staff was very helpful, professional and friendly. Everything was close by, shops, grocery, restaurants. And it can't get much better with the Excalibur Gondola at the front door.
Comment from Hotel Management
Dec 15, 2016 by Kevin H. - Guest Experience Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to leave your feedback on here. I am glad to hear you had a great stay with us, enjoyed the facilities and location. Thank you for your kind words about our staff it is great to hear, I will be sure to pass this on. We hope to get the opportunity to welcome you back in the future. Kind regards, Kevin H - Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect view of Whistler!

Posted Dec 10, 2016
Out of all the hotels at Whistler this one had the best view and set up. Hot tubs and a swimming pool right at the base of the mountain! The view from the room was spectacular. The room had everything you needed and was close enough to the village that you could walk anywhere.
Comment from Hotel Management
Dec 10, 2016 by Ryan Y. - Guest Experience Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your stay. I'm very happy to see that you had a wonderful time with us in Whistler and enjoyed the great views from the pool deck and your suite. We hope to welcome you back to town sometime in the near future! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Coquitlam, BC

Cosy Suite in the heart of Whistler

Posted Dec 5, 2016
Pros: Great location; very comfortable, clean and quiet.
Cons: It would have been nice if there were salt and pepper in the kitchen!! (Pretty minor complaint!)
Location: We were there for a family wedding, so didn't get a chance to partake of Whistler offerings.
Nice cosy room with a Murphy Bed that was very comfortable. Lovely soft robes, and a very welcome fireplace. The little kitchen was very well furbished with everything we needed to make a simple meal during our stay. Very clean and quiet. Wish we could have spent more time enjoying it!!
Comment from Hotel Management
Dec 8, 2016 by Milène , Hotel Management
Dear Janis, Thank you very much for having taken the time to share your feedback with us. I am pleased to note that in general, your expectations were met and you enjoyed your stay at Pan Pacific Whistler. It is great to hear that you fully enjoyed the comfort of your suite. As a standard, we always place salt and pepper in the rooms so I am sorry to hear that you weren't able to locate them in the suite. We hope to have the opportunity to welcome you back in the near future. Warm regards, Milène Faivre - Front Office Manager
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Great experience here! The beds were ok but the room was cozy and comfortable for a couple. Great views and awesome location if you are skiing or snowboarding. Also location was great to get to restaurants. The food was not the best it came from the pub on the first floor but other than that really great.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear valued guest, Thank you for taking the time to review your stay with us. Feedback from our guests truly is invaluable and allows us to continually monitor and improve the level of services that we are able to provide. I am glad to see that you have enjoyed your stay with us and hope you were able to experience all that Whistler has to offer. If you have any questions or would like assistance with future bookings, please do not hesitate to contact us directly. We look forward to hopefully welcoming you back to the Pan Pacific in the future. Best regards, Melanie
5 out of 5
by A verified traveler

Posted Nov 25, 2016 on Hotels
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your review. I'm very pleased to see you had a wonderful stay with us in Whistler! We can't wait to welcome you back in the near future. Kind regards, Ryan Y - Guest Experience Manager