Ratings based on 503 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel !!!!

Posted Dec 25, 2016
When I return to whistler I will definitely be staying here. The location was awesome! Nothing bad to say.
Comment from Hotel Management
Dec 26, 2016 by Ryan Y. - Guest Experience Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your stay. I'm absolutely delighted to see that you had a fantastic stay and benefitted from our great location. We look forward to seeing you back in Whistler sometime soon! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay!

Posted Dec 17, 2016
Pros: Location, staff, amenities
Cons: Ensure dishes are clean in between guests
Location: Easy access to the mountain, restaurants, and shopping. Perfect location!
This hotel is a great location for easy access to the mountain. The staff was extremely friendly and the room and amenities were nice. The only flaws: the murphy bed was a little uncomfortable as if the mattress was worn and our dishes were put away dirty so we had to wash everything before use because there was left over food particles and lipstick still on the dishes.
Comment from Hotel Management
Dec 18, 2016 by Melanie, Hotel Management
Dear Valued Guest, Thank you for you positive and constructive feedback. I will make sure to pass on your comments to upper management for further review. We hope to welcome you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2016
Excellent hotel right by the chairs lift close to all shops
Comment from Hotel Management
Dec 18, 2016 by Melanie, Hotel Management
Dear valued guest, Thank you for your kind feedback. We hope to welcome you again soon. Melanie
5 out of 5
Recommended
for Families
by A verified traveler

The best location in town, friendly helpful staff

Posted Dec 14, 2016
Pros: Loved the breakfast at the Irish Pub, gear rental shop and the out door hot tub.
Cons: Parking was a bit expensive.
Clean rooms with everything you need. Staff was very helpful, professional and friendly. Everything was close by, shops, grocery, restaurants. And it can't get much better with the Excalibur Gondola at the front door.
Comment from Hotel Management
Dec 15, 2016 by Kevin H. - Guest Experience Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to leave your feedback on here. I am glad to hear you had a great stay with us, enjoyed the facilities and location. Thank you for your kind words about our staff it is great to hear, I will be sure to pass this on. We hope to get the opportunity to welcome you back in the future. Kind regards, Kevin H - Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect view of Whistler!

Posted Dec 10, 2016
Out of all the hotels at Whistler this one had the best view and set up. Hot tubs and a swimming pool right at the base of the mountain! The view from the room was spectacular. The room had everything you needed and was close enough to the village that you could walk anywhere.
Comment from Hotel Management
Dec 10, 2016 by Ryan Y. - Guest Experience Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your stay. I'm very happy to see that you had a wonderful time with us in Whistler and enjoyed the great views from the pool deck and your suite. We hope to welcome you back to town sometime in the near future! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Coquitlam, BC

Cosy Suite in the heart of Whistler

Posted Dec 5, 2016
Pros: Great location; very comfortable, clean and quiet.
Cons: It would have been nice if there were salt and pepper in the kitchen!! (Pretty minor complaint!)
Location: We were there for a family wedding, so didn't get a chance to partake of Whistler offerings.
Nice cosy room with a Murphy Bed that was very comfortable. Lovely soft robes, and a very welcome fireplace. The little kitchen was very well furbished with everything we needed to make a simple meal during our stay. Very clean and quiet. Wish we could have spent more time enjoying it!!
Comment from Hotel Management
Dec 8, 2016 by Milène , Hotel Management
Dear Janis, Thank you very much for having taken the time to share your feedback with us. I am pleased to note that in general, your expectations were met and you enjoyed your stay at Pan Pacific Whistler. It is great to hear that you fully enjoyed the comfort of your suite. As a standard, we always place salt and pepper in the rooms so I am sorry to hear that you weren't able to locate them in the suite. We hope to have the opportunity to welcome you back in the near future. Warm regards, Milène Faivre - Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location!

Posted Nov 22, 2016
I love that this room was so close to everything in the village! It made it super easy and enjoyable!
Comment from Hotel Management
Nov 23, 2016 by Kevin H - Guest Experience Manager, Hotel Management
Dear Sukhi, Thanked for leaving your feedback on here. Its great to hear you enjoyed your stay with us. We hope to welcome you back in the future. Kind regards, Kevin H - Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Nov 20, 2016
Nice hotel in Whistler! Convenience location just beside the gandola and u can ski in& ski out, we stay in 2 bedrooms and feel like a home, great hotel in Whistler!
Comment from Hotel Management
Nov 20, 2016 by Ryan Y - Guest Experience Manager, Hotel Management
Dear Ariel, Thank you for reviewing your stay with us. It's a pleasure to know you have a great time with us in Whistler. Your positive feedback is greatly appreciated and we hope to see you back in Whistler sometime soon! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Nice view from room.

Posted Nov 19, 2016
Very comfortable. Balcony view of pool area and base of mountain. Staff very friendly.
Comment from Hotel Management
Nov 19, 2016 by Ryan Y. - Guest Experience Manager, Hotel Management
Dear Sandy, Thank you for showing your thoughts on your recent stay with us. I'm very pleased you enjoyed your comfortable suite and found our staff to be friendly and approachable. We hope to welcome you back to Whistler sometime soon! Kind regards,
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Perfect Spot

Posted Nov 11, 2016
Pros: Rooms really nice. Staff really great and friendly. Very clean and perfect location
Cons: Nothing the Hotel was great and will return for sure
Location: Location is easy access and close to all restaurants
Comment from Hotel Management
Nov 13, 2016 by Pan Pacific Management, Hotel Management
Dear Valued guest, Thank you for your feedback. I'm pleased to hear our team were so friendly and helpful and you found the hotel clean and well located. I hope we can welcome you back again soon. Kind regards, Tom F - Guest Experience Manager