Ratings based on 1,050 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great location

Posted Jul 22, 2017
Fantastic hotel, staff very friendly and accommodating. Rooms a tad small.
Comment from Hotel Management
Jul 23, 2017 by Kevin H., Hotel Management
Dear Valued Guest, Thank you for taking the time to leave your feedback. Its is great to hear you enjoyed your stay with us and your received good service. We hope to welcome you back in the future. Kind regards, Kevin H. - Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2017
3 Day stay. Great mountainside view. Only thing lacking was a good place to eat breakfast. Had to head out into the village area to eat early.
Comment from Hotel Management
Jul 21, 2017 by Milène, Hotel Management
Dear Valued Guest, Thank you very much for your review. I am pleased to note that you enjoyed a comfortable stay with scenic views. Thank you for the feedback regarding breakfast options. Our Dubh Linn Gate Irish Pub is open daily from 8am which may indeed be a bit late for early birds! We hope to have the opportunity to welcome you again in the near future. Warm regards, Milène Faivre - Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener

Great hotel and service

Posted Jul 15, 2017
Excellent location service and staff. Highly recommend this hotel
Comment from Hotel Management
Jul 19, 2017 by Milène, Hotel Management
Dear Valued Guest, Thank you very much for such a great review! I am pleased to note that the level of service provided during your stay was up to your expectations. It is great to note that you were able to take full advantage of our central location, in the heart of Whistler Village. Thank you again for the recommendation and we hope to see you again soon! Warm regards, Milène Faivre - Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Very accommodating and helpful staff!

Posted Jul 13, 2017
Pros: Staff, facilities, location, pub downstairs - musicians
Cons: The rooms are a little small but still excellent value
Location: Easy access to the mountain/gondola, shopping, restaurants and the hotel pub - best place to grab a pint in the village!
We stayed here one night for work and the staff was incredibly accommodating in not only finding us a comfortable space to work while we waited for check in but they also were able to let us check-in extra early - which we greatly appreciated! The extra effort they put forth to make our stay as comfortable and as easy as possible was above and beyond. Thanks Pan Pacific! Also, the pub downstairs is fantastic! Their resident musicians are amazingly talented and we look forward to hearing them play every time we come up to Whistler.
Comment from Hotel Management
Jul 15, 2017 by Laura M - Guest Experience Manager, Hotel Management
Dear Andree, Thank you so much for your kind detailed review. It is so nice to know when a guest enjoys your stay and I will be sure to share your feedback amongst our team so they can keep up the great work! Hope you didn't work too hard while you were here and had plenty of time to enjoy the beauty that is Whistler! See you next time. Warm Regards, Laura M - Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Quiet location but not far from village center

Posted Jul 12, 2017
Early check in, clear introduction to hotel amenities.
Comment from Hotel Management
Jul 13, 2017 by Milène, Hotel Management
Dear Sean We thank you for your review. I am pleased to note that we enjoyed your stay with us. It is great to hear that we were able to check you in early and that your experience upon arrival was facilitated by our staff. I am glad to note that you appreciated some quiet time and that you took full advantage of our central location, steps away from Whistler Mountain and most shops, bars and restaurants. We hope to have the opportunity to welcome you again in the near future. Warm regards, Milène Faivre - Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location, nice view from pool

Posted Jul 7, 2017
Generally good stay. Staff very helpful, great location, great view from second floor pool.
Comment from Hotel Management
Jul 7, 2017 by Milène, Hotel Management
Dear Valued Guest, Thank you very for your nice review. I am pleased to note that your enjoyed your experience with us and that you found the level of service provided satisfactory. It is great to hear that you enjoyed some relaxing time on our scenic pool deck. We hope to have the opportunity to welcome you again in the near future. Warm regards, Milène Faivre - Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel.

Posted Jul 5, 2017
Family trip for an 80th Birthday celebration. Location of the hotel and the rooms were great.
Comment from Hotel Management
Jul 6, 2017 by Milène Faivre, Hotel Management
Dear Valued Guest, Thank you very much for having taken the time to share your experience with us. I am pleased to know that we participate in making a special birthday even more special! I am glad you enjoyed the comfort of your suite and I hope we will have the opportunity to welcome you again in the near future. Warm regards, Milène Faivre
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Great Location & good facilities including pool & Eucalyptus steam room. Have been coming back to the Pan Pacific & each time is even more better
Comment from Hotel Management
Jul 4, 2017 by Milène Faivre, Hotel Management
Dear Valued Guest, Thank you very much for having taken the time to share your feedback with us regarding your recent stay with us. It is great to note that you were able to take full advantage of our recreational facilities. We thank you for your loyalty and we hope to see you again soon! Warm regards, Milène
5 out of 5
Recommended
for Everyone
by A verified traveler from sheffield

Great hotel right next to gondolas.

Posted Jul 3, 2017
Pros: Helpful staff. Good rooms.
Location: Next to gondolas and chair lifts, easy access to mountain.
Super suite, very good price. Within easy walking distance of all amenities in town.
Comment from Hotel Management
Jul 3, 2017 by Ryan, Hotel Management
Dear Shirley, Thank you for reviewing your recent stay. I'm delighted to see you had a fantastic time in Whistler with us and found our location to be very convenient. Our staff work very hard to ensure all our guests have a wonderful stay and your positive feedback is greatly appreciated. Thank you once again for your comments and we hope to see you back in Whistler again soon! Kind regards, Ryan Y. - Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel, close to the village

Posted Jul 2, 2017
Wonderful experience, gorgeous hotel, and the friendliest staff I've ever encountered, super helpful and informative! I will definitely be back!!
Comment from Hotel Management
Jul 2, 2017 by Ryan, Hotel Management
Dear Value Guest, Thank you for your great review of our hotel. I'm absolutely delighted to see you enjoyed your stay with us. Your positive feedback is very much appreciated and we hope to see you back in Whistler again soon! Kind regards, Ryan Y - Guest Experience Manager