Ratings based on 78 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.6 Hotel condition
They paid and stayed.
by A verified traveler from Vancouver
Cockroaches in my hotel room of ResortQuestPosted Oct 6, 2015
Cons: Friendliness, cleanliness. and if a guest tells management that there is a cockroach in the room the least what I would expect is immediate action.
We had coakroaches in our hotel room. We called the reception. The girl at the reception while being friendly said that she was not responsible for the rooms, that she would just be handling the checkins, and that Resortquest would handle everything else. I left my phone number with the reception and it took resortquest 1h and 15 minutes to get back to me. The male person who called me identified himself as the manager. he was extremely unfriendly, and outright rejected the idea that there would be any cockroaches. I said that I would have pictures and the dead beasts would be in our room. He said that right now no cleaning staff would be available to take care of it and we are probably look at some sort of local Whistler bug. The he hung up on me. I took pictures with my phone and showed them to the girl at the front desk and who called again resortquest. This time we got moved to a different room, which took them and a half hours to organize. resortquest at no point apologized or made any offer for compensation. I have never had before a cockroach in any accommodation in Canada. Resort quest appears to be an extremely unfriendly and incompentent organization that couldn't care less about their guests wellbeing. I told the manager that I would publish my experience on Expedia and he said that he wouldn't care anyway, and that his job would soon be over. I couldn't believe what I heard from this person. I have pictures of the cockroaches for anyone interested.
for Everyoneby A verified traveler from vancouver, bc
Great placePosted Aug 24, 2015
Great place for a great price. Great for families. Great pool.
for Everyoneby A verified traveler from Tacoma, WA
Nice affordable hotelPosted Aug 17, 2015
Pros: Location, affordability
Location: Very close to Portobello restaurant which has great food for breakfast, lunch & dinner. Great location, close to shops and bike park.
Good experience at this hotel. There were minor issues (no air conditioning, one small window, no toilet paper roll, shower curtain is cloth which is odd) but overall we had a very good experience. Very good location just far enough away from the Whistler Blackcomb bike park so there isn't a huge crowd but still close enough to walk.
for Couplesby A verified traveler from Edmonton, AB
Posted Aug 12, 2015
Good hotel, no concerns with the stay. Only downside was no air conditioning in our room (and it was a +30 weekend). Fan was provided, which helped, but still made for a warm sleep.
for Everyoneby A verified traveler from Toronto, ON
Great spot in the Blackcomb Village.Posted Jul 1, 2015
Pros: Good location, easy walking to the main villages, lifts and restaurants. Big, comfortable bed!
Cons: Each room has an individual water tank; ours ran out, needed an hour to fill. Poor sound proofing, but the front desk sorted out the noisy neighbours!
Location: Ziplining, Peak-to-Peak Gondola, amazing views at Horstman's Glacier (at the top of the 7th heaven lift) and the old movie theatre are lots of fun.
Nice room with a big, comfortable bed. The sound proofing is very poor though ... We could hear the noisy neighbours slamming doors, flushing toilets and talking. However, the friendly staff were very quick to sort it out!
for Everyoneby A verified traveler from walnut creek, CA
Good for the pricePosted Jun 28, 2015
This hotel worked out good for me as I had a conference next door at the Fairmont Chsteau. This hotel is right next door less than a minute walk. The Expedia combination flight and hotel was less than just the cost of staying at the Fairmont. The hotel staff were wonderful. The room was a one bedroom apartment with full kitchen and was very good with the exception of no air conditioner and worn linens. They had a fan that helped but the room was not as comfortable as it got too hot. This would not be an issue in the winter. They have a nice pool, the hot tub was great wit nice jets. The fitness room is not well equipped.
for Business Travelersby A verified traveler
Posted Jun 13, 2015 on Hotels
for Everyoneby A verified traveler from VAN
OK - - a place to sleep,Posted Oct 5, 2014
Pros: the bed
Cons: don't know
Location: next to the hotel where I was attending a conference
OK - a place to sleep - nothing more to say -----------------
for Everyoneby A verified traveler from Vancouver
conferencePosted Sep 30, 2014
Pros: location, furniture, size of the room, amenities, price
I attended conference at the Fairmont, couple of feet away from this hotel. My room was clean, well furnished, I loved it. The bed was a bit old, but served the purpose.
for Familiesby A verified traveler
SpaciousPosted Sep 28, 2014
The suite was spacious but the room was very hot and stuffy.