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Reviews of Stoney Creek Northstar by Vacasa

2.5 out of 5
Stoney Creek Northstar by Vacasa
4355 Northlands Blvd, Whistler, BC

Reviews

8.2

Very Good

Rating 10 - Excellent. 38 out of 97 reviews" "
Rating 8 - Good. 41 out of 97 reviews" "
Rating 6 - Okay. 11 out of 97 reviews" "
Rating 4 - Poor. 3 out of 97 reviews" "
Rating 2 - Terrible. 4 out of 97 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Tarsem (Sonia)

Traveled with group
Liked: Cleanliness, room comfort
Fantastic Location
loved our stay, location was minutes away from the village .. highly recommend this place
Stayed 3 nights in Sep 2020

10/10 Excellent

Erlinda

Traveled with family
Liked: Cleanliness, room comfort
We did enjoy our stay in the resort. The place was very clean and we love the place
Stayed 2 nights in Aug 2020
Response from Guest Service Manager on Aug 29, 2020
Thank you for taking the time to post a review of your recent stay. We are delighted that you had such a great time, and that you share our love of these beautiful mountains! We appreciate your feedback, and look forward to seeing you again,

6/10 Okay

Kirsten

Liked: Cleanliness, room comfort
When you show picture of what the amenities are you had better make sure that all your units offer the same. No air conditioning in the units just fans in the bedrooms. They should inches in a ceiling fan for the living room. Very close to the main village. Pool is small. Security did not enforce the noise bylaws and people were up way past 2am partying. Room was not ready at 4 when we checked in. Would be nice to have a check out time around 11am instead of 10
Stayed 2 nights in Aug 2020
Response from Guest Service Manager on Aug 19, 2020
Thank you for taking the time to post a review regarding your recent stay. We hope that you had a wonderful time in Whistler. We’re so sorry that your night was disturbed by other guests making noise. We’re sorry that you felt discomfort due to the warmer temperatures during your stay. The building was built without air conditioning as originally Whistler was designed to be a winter destination. We do endeavor to provide additional fans where possible to assist with cooling the suites, and we’re sorry that we were unable to help you further during your stay. We’re sorry that you are disappointed with our check-out time. The reason for the 10am check-out is to allow our housekeeping teams the time to ensure the rooms are prepared for the next arrivals and to ensure the check-in for all our guests is not delayed.! We appreciate your feedback, and look forward to seeing you again

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Nice unit but depressingly dark!
Unit was a good size and layout and perfectly clean and well maintained. The down side is that is was SO dark and without any natural light it bordered on depressing. We had to have all the lights on throughout the day. Normally we chose to stay in the apartment and cook ourselves but we ended up eating out just to escape the gloom. Personally this would put us off booking here again. We noticed that a lot of the units were mostly in the shade and had the windows masked by bushes. The patio was dusty, chairs too dirty to sit on and cigarette butts on the ground to make use of the outside space. Conversely there is a frosted window in the unit which lets the emergency lighting from the external corridor shine in all night so you can’t get any decent sleep - we ended up blocking it up with sofa cushions! They really should put a blind on it!
Stayed 3 nights in Jul 2020
Response from Guest Service Manager on Aug 7, 2020
Thank you for taking the time to review your recent stay with us. We are delighted you liked the size and cleanliness of the unit. We appreciate your feedback as it helps us to continually improve. We look forward to welcoming you back soon.

8/10 Good

Shaf, New Westminster

Traveled with family and small children
Liked: Cleanliness
Not bad but need AC in this hot weather! Parking only available for one car . Check out too early so we asked for extension .
Stayed 2 nights in Jul 2020
Response from Guest Service Manager on Aug 2, 2020
Thank you for taking the time to review your recent stay with us. the weather was extremely hot during your stay and we do provide fans for the comfort of our guests, we are sorry if it was still uncomfortable. Check out time is set in order to ensure covid-19 regulations are me, however when possible we will provide a late checkout. We look forward to welcoming you back soon.

8/10 Good

Sung

Traveled with family
Liked: Cleanliness, room comfort
rate location
It was amazing that we stayed this hotel. Location is grate and room condition really good.
Stayed 1 night in Jun 2020
Response from Guest Service Manager on Jul 17, 2020
Thank you for taking the time to post a review regarding your recent stay. We hope that you had a wonderful time in Whistler. We appreciate your feedback, and hope to see you again soon,

6/10 Okay

Amy

Liked: Cleanliness, property conditions & facilities, room comfort
I wasn't too happy that check out was at 10am and we were charged for parking yet it was already included
Stayed 2 nights in Mar 2020
Response from Guest Service Manager on Mar 10, 2020
Dear Amy, thank you for providing feedback about your recent stay. We hope you enjoyed the fully equipped suite you stayed in. We are sorry you did not like the check out time, this is advertised prior to booking and when possible we try to accommodate late check out requests but this is not guaranteed. At Northstar there is one complimentary parking stall provided per unit, additional vehicles must be parked off-site in a paid parking lot. We look forward to welcoming you back soon.

10/10 Excellent

Hal E., Vancouver, B.C.

Liked: Cleanliness
GREAT UNIT & GREAT LOCATION FOR A SUMMER GETAWAY.
This unit was close enough to the hustle of the village, yet far enough away that it was restful and quiet at night. It was conveniently located right across the street from the IGA. It was walking distance to all the good restaurants and easy to ride onto a bike trail in seconds. The unit was clean and a comforable size. There was a glitch that was easily rectified to our satisfaction by the propery manager. We would definately stay here again!
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The suite was perfect for us and two small kids, had everything we needed. The pool and hot tub are amazing and were definitely warm enough to swim in November! We could walk across the street to the village to the park and for restaurants and shopping. We had a terrific trip even with a bossy 2 year old!
Stayed 2 nights in Nov 2019
Response from Hotel Management on Nov 14, 2019
Thank you for taking the time to post a review of your recent stay. I’m delighted to read you had a great time with us and that your enjoyed our great central location. I appreciate your feedback, and look forward to seeing you again

8/10 Good

Wilfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from chz on Oct 8, 2019
Thank you for your rating

8/10 Good

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness
Everything was great! Great location, within walking distance of market, eateries and the Village. It was very comfortable and we tried to add a couple of more nights but it was already rented out. We would stay there again.
Stayed 2 nights in Aug 2019
Response from Chz on Aug 17, 2019
Thank you for taking the time to post a review of your recent stay. I’m so pleased to see that you had a great time, and that our amenities and staff made you feel at home. I appreciate your feedback, and look forward to seeing you again

8/10 Good

Mark S., North Vancouver, B.C. Canada

Liked: Cleanliness
Convenient & ticks all the boxes
It was convenient, clean and had everything we needed. Could use some updating.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit was fantastic. We had an in-unit washer/dryer and full kitchen, and the unit was quite spacious. The only downside I can think of is having to check in at a different property, but the staff were friendly and helpful. I wouldn't hesitate to come back to this property if I were to take another trip to Whistler.
Stayed 4 nights in Aug 2019
Response from Chz on Aug 10, 2019
Thank you for taking the time to post a review of your recent stay. I’m so pleased to see that you had a great time, and that our amenities and staff made you feel at home. I appreciate your feedback, and look forward to seeing you again

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2019
Response from Hotel Management on Jul 9, 2019
Thank you for taking the time to provide us with feedback about your stay. We hope you had a fantastic time in Whistler and thank you for your feedback. Kind Regards, Customer Care - ResortQuest Whistler

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to tourist venues and services. Well equipped and clean accomodation.
Stayed 2 nights in May 2019
Response from Customer Care - ResortQuest Whistler on May 24, 2019
Dear Valued Guest, thank you for sharing a review of your recent stay at Northstar. We are thrilled to see you liked the accommodations and the location of the property. We hope you had a lovely time in Whistler. Kind Regards, Customer Care - ResortQuest Whistler

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
The property had a great pool and hot tub area, although unfortunately the hot tub was being serviced and not available.
Stayed 2 nights in May 2019
Response from Customer Care - ResortQuest Whistler on May 20, 2019
Dear Valued Guest, thank you for sharing a review of your recent stay with us. We are sorry to see you were unable to enjoy the hot tub due to maintenance work. We hope you otherwise enjoyed your stay at Northstar and your time in Whistler. We appreciate your feedback and we hope you will consider staying with us again in the future. Kind Regards, Customer Care - ResortQuest Whistler

8/10 Good

Karen A.

Property was as described. Location was very convenient to the grocery store.
Check-in and check-out were remote from the actual property. For some reason the NorthStar front desk could not check in guests renting this particular unit from VRBO. We had to go all the way past Blackcomb base to a completely different hotel (Aspens) get our keys to check in and then go all the way back down to Whistler to get into our room. We had to reverse this process to check-out. I do not recommend this property if you are coming by public transport from the airport. This information should be made apparent before renting this unit. There was a leak down a vent which drained straight into all of the clothes hanging in the front hall closet. Maintenance said that they would address it, but by the looks of the water stains on the ceilings, this is a known long standing issue.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a good size, slept 6 comfortably. Short walk to the main village.
Stayed 2 nights in Feb 2019
Response from Customer Care – ResortQuest Whistler on Feb 28, 2019
Dear Valued Guest, thank you for taking the time to post a review regarding your recent stay. We are glad to see you liked your room and the location of the property. We hope you had a wonderful time in Whistler and we look forward to welcoming you back again in the future. Kind Regards, Customer Care - ResortQuest Whistler

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Nov 2018
Response from Hotel Management on Jul 9, 2019
Thank you for taking the time to provide us with feedback about your stay. We hope you had a fantastic time in Whistler and thank you for your feedback. Kind Regards, Customer Care - ResortQuest Whistler

10/10 Excellent

Freddy

Best place I’ve been in Whistler so far!
Great place where you’ll feel like at home. Location is unbeatable and has free parking; in Whistler! What else can you ask for
Stayed 6 nights in Aug 2018
Response from Customer Care - ResortQuest Whistler on Sep 6, 2018
Dear Freddy, Thank you for taking the time to write about your stay with us. We are thrilled to see that you had a great experience and we hope you enjoyed your time in Whistler. Thank you for all your comments, Freddy, we look forward to welcoming you back very soon! Kind Regards, Customer Care at ResortQuest Whistler.

8/10 Good

Baha, Vancouver

Liked: Property conditions & facilities, room comfort
Reasonable accomodation for the price charged. Location is good.
Stayed 2 nights in Aug 2018
Response from Customer Care - ResortQuest Whistler on Aug 16, 2018
Dear Valued Guest, Thank you for taking the time to write about your stay with us. We are happy to see that you enjoyed our accommodations as well as the location and we hope you had a fantastic time in Whistler. We appreciate your feedback and look forward to welcoming you back in the future. Kind Regards, Customer Care at ResortQuest Whistler.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Customer Care - ResortQuest Whistler on Aug 16, 2018
Dear Valued Guest, Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed our accommodations and we hope you had a fantastic time in Whistler. We appreciate your feedback and look forward to welcoming you back in the future. Kind Regards, Customer Care at ResortQuest Whistler.

10/10 Excellent

becky, lloydminster

Liked: Cleanliness, staff & service, property conditions & facilities
no air conditioning, but thankfully there was a pool.
Stayed 2 nights in Jul 2018
Response from Customer Care - ResortQuest Whistler on Jul 31, 2018
Dear Becky, Thank you for taking the time to review your stay with us. We are glad to see that you enjoyed our accommodations. We sincerely apologize for any discomfort caused by the warmer temperatures. Becky, we appreciate all your feedback and we hope we can welcome you back in the near future. Kind Regards, Customer Care at ResortQuest Whistler.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Response from Emma sanderson on Nov 9, 2017
Dear Valued Guest, Thank you for taking the time to rate your stay with us. We are glad to see that you enjoyed your time in Whistler and we look forward to welcoming you back very soon! Kind Regards - Customer Care at ResortQuest Whistler.

6/10 Okay

Joko, Vancouver Island

Liked: Staff & service
Great location close to village
This hotel was ok. It was clean, if you did not look to closely at the corners. We liked that we did not have to go thru hallways and up elevators, access was direct from outside. The down side was check in is not in the hotel, and it is not an easy walking distance. The hotel itself is very conveniently located directly across from the marketplace and the Village. It was quiet since it is across from and not directly on the Village stroll. Overall we would stay here again
Stayed 2 nights in Sep 2017

8/10 Good

Freddy

Liked: Property conditions & facilities, room comfort
Great location and FREE parking!
Best things is the location, just across the commercial part of the Village. Parking is free, but not recommended for people with accessibility problems. Bike storage was clean and with enough space to lock your bikes. If you book through this website, make sure you ask where to pick the keys. For us, it was a nightmare - nobody really knew where to go and we ended up in three different locations. At the end, it seems that the administration of this building is in the Aspen, which is a bit far from this place. Besides that, we had a good time!
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
We wish we could of stayed longer. Had a wonderful time ,pool and hot tube was great. It was quiet and relaxing.
Stayed 3 nights in Aug 2017

2/10 Terrible

Hongsun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not ready until check-in time (4 pm) when I arrived. The condition of the rooms was very poor. The phone was not working, a blind was broken, and a dining chair was missing a part. I called the front desk about the phone. They never showed up to replace it. When I checked out, I complained about this. One of the resort managers called me, but I was busy with my family. I asked for email communication, but he never email me.
Stayed 2 nights in Aug 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
received no hotel maid service - your on your own one roll of toilet paper for the room was given - make sure you don't run out because its very expensive to buy anything in the village and they take forever to respond. 5 remotes to operate one tv - we had to call them to figure out how to work a simple tv. a lot of people like BQ on their balconies - so if you don't mind the smell of BQ smoke since we were there during the severe forest fires and signs everywhere showing high risk of fires we cant believe the hotel actually allowed people to BQ on the balconies -most balconies had them. the unit is out dated and not very modern - they just keep the same old working the best way they can
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient, clean and roomy condo
We had an amazing time in Whistler, so many incredible activities!
Stayed 2 nights in Jul 2017

10/10 Excellent

Nadine

Liked: Staff & service, property conditions & facilities, room comfort
Check in and front desk service excellent! Unit comfortable and had all amenities needed. Cleanliness could have been better but overall it was ok. Would book again.
Stayed 2 nights in Jun 2017
Response from Emma sanderson on Jun 21, 2017
Dear Nadine, Thank you for taking the time to review your stay at The Aspens on Blackcomb, we are glad that you had a great time! I have passed along your feedback on housekeeping to ensure our high standards are continued to be delivered. I am delighted that you had such great interactions with our front desk team and I can speak for all of us when I say that we look forward to welcoming you back again soon! Hannah Bryant, ResortQuest Whistler Customer Care

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
half marathon - great!...................................................
Stayed 2 nights in Jun 2017
Response from Hannah Bryant, ResortQuest Whistler Customer Care on Jun 9, 2017
Dear Valued Guest, Thank you for your wonderful review of Stoney Creek Northstar, congratulations on completing the Whistler Half Marathon! We hope that you had a great stay and that we will see you again for your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

KK, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great spacious condo that is very close
Having a family of 6, we needed a bigger condo. This place was great for our family as it had 6 beds plus a pull out on two floors with a balcony. Overall the place was very good. We would return
Response from Hannah Bryant, ResortQuest Whistler Customer Care on Apr 21, 2017
Dear Valued Guest, Thank you for taking the time to review your stay with Stoney Creek Northstar. We are happy to hear that the condo fit your family of 6 comfortably. We look forward to welcoming you back for your next Whistler getaway!

10/10 Excellent

Darren, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, comfortable and cozy!

8/10 Good

Juanito, Surrey, BC

Liked: Staff & service, room comfort
Good location for families
Convient location. 3 min walk to Olympic childrens playground and marketplace. Comfortable suite with separate room and good size livingroom/kitchen.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Matt, PNW, United States

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not safe for kids and smells like pets
The first thing we noticed upon entering the condo was the pet smell. A couple of us have pet allergies and going upstairs would immediately cause an allergic reaction. All of the beds are upstairs -- Yay! The next thing we noticed when we opened up the windows to try to air the place out, was the lack of screens on the windows. The windows in the bedrooms were either right at the height of the bed or slightly above knee-height on a adult if there wasn't a bed in front of the window. The windows in both bedrooms were definitely a risk for small children to climb out and fall from the 3rd floor. The unit lacked air conditioning, so open windows were the only means of cooling the unit down.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Fun time in whistler. You don't need to be in the room so get out and enjoy it.

8/10 Good

Mr.Ed, Bonney Lake, WA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location, but sofa bed mattress was lousy
We picked this room to get close to all the action. The condos are nice and the only problem was the outdated cable box that was over-heating and the cable modem/router that I had to fix by disabling wireless B (so just G/N channels) before the free wifi would work. Usually Shaw will upgrade these for free, so there is no excuse for having buggy outdated tech in these rooms. It would have been nice to have better patio furniture, but we spent most of our time away from the room anyway, so no big deal. The sofa mattress was so bad that my son slept on the floor. There is no AC, so it was a little stuffy. The room was not ready until after 5pm, so they sent over some wine to make up for that. That was a nice touch. Overall, I would stay here again and just get a room with AC if it was going to be hot.

10/10 Excellent

Dave, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth finding
We picked up our key code at another property and after finding our place (it was a little hidden) we had some trouble at first finding the room as there was no elevator in the basement although as it turned out we were just below our room and one flight of stairs. The room was great and the location perfect. The room had kitchen and everything needed. This would be perfect for long stays. The bathroom had a jaccuzzi tub. A nice outdoor pool and hot tub. I would say we definitely would go back.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Not easy to manage children and skis!
Nice big condo with well equipped kitchen but not easy access to the ski slope so be prepared to transport skies etc. with children in tow may be challenging. Room could have been cleaner and have sheets that fit the king size bed (a queen flat sheet was used rather than a fitted KING sheet!)

8/10 Good

John

Liked: Room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good property
Staff very helpful. Easy to get to. Good parking. Like staying in your own property. Very well situated, close to all amenities
Response from Emma on Nov 5, 2015
Thank you for taking time to post a review of your recent stay. We appreciate your feedback and look forward to seeing you again. Emma Sanderson, Customer Care Manager, ResortQuest Whistler

8/10 Good

Alfred, Netherlands

Liked: Cleanliness, property conditions & facilities, room comfort
To check in I had to go to another location 4 kilometers away. Place is also difficult to find, if you don't know the town. The room/ apartment is fully equipped, supermarkt is across the street and center 10 minutes walking away.

8/10 Good

Verified traveler

Liked: Room comfort
Large condo easy walking distance to everything.
One of the best equipped kitchens for a rental. Rooms are were larger than many places I stayed. Be ready for lots of stairs.

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Emma sanderson on Nov 21, 2015
Thank you for taking time to post a review of your recent stay. We appreciate your feedback and look forward to seeing you again. Please ask for our Repeat Guest discount the next time you book direct (1-800-230-3632) with ResortQuest Whistler. Emma Sanderson, Customer Care Manager, ResortQuest Whistler

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with what I paid for!
It is well equipped especially the kitchen. The ensuite is a bonus! The place is very spacious for an adult and 3 teenagers. The only downside is the jets in the jacuzzi bathtub were full of stain. So, I didn't use it. Overall, I was very happy with my stay especially for the price I paid!