Posted Aug 30, 2016
It was not initially explained to me upon check in that I needed the " common area" code to park, I was just directed to pay at the lobby then Park underground. Upon receiving new instructions from staff when I went back to the desk for help ( across the street in another building), I asked where the pinpad for the parking was located and the staff did not know as they only work in the building where you check in. Then coming back from a walk in the Village, my " common area" code would not work for the 1st floor doors! It was raining and we wanted to get out of the rain. We had to walk all the way around to find another door to enter. My code worked fine there. As well, the 4th floor sitting area outside the elevators had a broken patio door and glass with red tuck tape and yellow caution tape covering the opening to the balcony during our entire stay with rain and wind blowing in. The room was suitable, beds were fine,the air conditioner was old and noisy, pool and hot tub were very nice. Unfortunately, my initial impression was marred by my check in and parking experience.