This is the perfect ski in and out hotel in Whistler with the most ideal location in Blackbomb. There is also a ski valet and storage. It gets very busy at most times of the year. Especially winter and summer. The lobby is like a train station with a lot of traffic people coming and going and many that just come to hang out in the mallard lounge. That can be annoying at times as the elevators can get quite full and it doesn’t seem very intimate. For the most part, we enjoyed our trip, but due to it being very busy, the staff are not as attentive as you would expect for a five star hotel. This is reflected at the pool, the restaurants and front desk.
The food is very expensive, and there is a daily tax and resort fee that the hotel charges which works out to be approximately $150 on top of your nightly rate.
We had suggested our friend to stay at the hotel, since it was his first time in Whistler and for him he was not expecting it to be so isolated. He preferred to be in whistler Village itself so for those who have not been please note that the hotel is located in blackcomb which is a 10 to 15 minute walk from Whistler Village. However the hotel has a free shuttle that runs every 15 minutes between the hotel and Whistler Village.
The pool and Jacuzzi are a great for after a full day of skiing but again very busy and thus very dirty floors and water. They either need more cleaning stuff or need to limit the number of guests allowed at the pool perhaps timeslots?