Exterior

Reviews of Fairmont Chateau Whistler

4.5 out of 5
Fairmont Chateau Whistler
4599 Chateau Blvd, Whistler, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 705 out of 1015 reviews" "
Rating 8 - Good. 190 out of 1015 reviews" "
Rating 6 - Okay. 58 out of 1015 reviews" "
Rating 4 - Poor. 35 out of 1015 reviews" "
Rating 2 - Terrible. 27 out of 1015 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the best hotels in the world
Stayed 8 nights in Mar 2024
Response from Fairmont Chateau Whistler on Mar 27, 2024
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

Chad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location. We loved the ski in and ski out, and the gym/fitness/pool area is one of the absolute nicest we have seen.
Stayed 5 nights in Mar 2024
Response from Fairmont Chateau Whistler on Mar 27, 2024
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Fairmont Chateau Whistler on Mar 27, 2024
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying at the Fairmont for 3 years now. Best place to live the full ski in ski out experience. Best après Ski experience, excellent valet service to hit first tracks.
Stayed 5 nights in Mar 2024
Response from Fairmont Chateau Whistler on Mar 27, 2024
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

Cristina, League City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Location was walking distance to rent ski’s and ski lift.
Stayed 3 nights in Mar 2024
Response from Fairmont Chateau Whistler on Mar 27, 2024
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

Jeff, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time staying at the Fairmont in Whistler. Great property, friendly staff, ski in/ski out. One of our favorites.
Stayed 5 nights in Mar 2024
Response from Fairmont Chateau Whistler on Mar 22, 2024
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

Calida

Liked: Amenities, property conditions & facilities
The pool was spectacular!
Stayed 3 nights in Mar 2024
Response from Fairmont Chateau Whistler on Mar 21, 2024
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed the resort pools during your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fairmont Chateau Whistler on Mar 20, 2024
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

8/10 Good

darrin

Liked: Property conditions & facilities
Very nice property and incredibly convenient especially if you rent gear through them. Unfortunately the room next door was easily heard, and the Portobello restaurant was inconsistent when allowing alcoholic beverages to be brought up to the room. Also didn’t expect the $40 tax and resort fee upon check out either, but that may have been in the fine print. I’d stay here again for the food, cleanliness and convenience though.
Stayed 4 nights in Mar 2024
Response from Fairmont Chateau Whistler on Mar 20, 2024
Thank you for sharing a review of your recent getaway to Fairmont Chateau Whistler. We appreciate you sharing your feedback with our team, both positive and constructive.If you could please contact our property directly a member of our team will be in touch with you shortly. Thank you again for taking the time to share your feedback with our team and bringing your experience to our attention. On behalf of our entire Fairmont team, we do hope to have the opportunity to welcome you back for another visit in the future.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Always a hit. The live music in the lounge is fantastic.
Stayed 1 night in Mar 2024
Response from Fairmont Chateau Whistler on Mar 18, 2024
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

scott, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at many hotels in the Whistler area -- from two start to five star. The Fairmont is now my hands down favorite . . . even over Four Seasons. The Fairmont is true ski in ski out. The property has an upbeat, high end, ski resort feel. The outdoor hot tubs and pools are amazing. Just a wonderful property.
Stayed 4 nights in Mar 2024
Response from Fairmont Chateau Whistler on Mar 15, 2024
Thank you for taking the time to share such a wonderful review of your recent visit to Fairmont Chateau Whistler! At Fairmont, we strive to offer our guests truly memorable experiences, and we are delighted to know that your visit was truly representative of this.Our team is thrilled to hear that you had a wonderful vacation at the Chateau, from your experience at the ski valet, to our outdoor resort pools.Thank you again for sharing your review with our team. We look forward to welcoming you back for another visit in the near future!

10/10 Excellent

Ingrid

Traveled with pets, Traveled with family
The staff are very welcoming and enthusiastic. Love coming here. Service is exceptional
Stayed 1 night in Mar 2024
Response from Fairmont Chateau Whistler on Mar 14, 2024
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and staff!!
Stayed 3 nights in Mar 2024
Response from Fairmont Chateau Whistler on Mar 7, 2024
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

4/10 Poor

Jim

Stayed 1 night in Mar 2024
Response from Fairmont Chateau Whistler on Mar 27, 2024
Thank you for taking the time to provide your feedback regarding your recent experience at Fairmont Chateau Whistler. At our property, we strive to offer all of our valued guests' truly exceptional experiences and service, therefore your feedback is extremely important to our team.We sincerely apologize for the challenges that you experienced during your visit and would very much like the opportunity to learn more details about your recent stay. If you could please contact our property directly a member of our team will be in touch with you shortly. Thank you again for taking the time to share your feedback with our team and bringing your experience to our attention. On behalf of our entire Fairmont team, we do hope to have the opportunity to welcome you back for another visit in the future.

10/10 Excellent

Karina, Poway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Friendly and helpful. For sure I am going back.
Stayed 3 nights in Feb 2024
Response from Fairmont Chateau Whistler on Feb 26, 2024
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

gurminder, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice placce.
Stayed 2 nights in Dec 2023
Response from Fairmont Chateau Whistler on Feb 27, 2024
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

6/10 Okay

Paige

Stayed 1 night in Feb 2024
Response from Fairmont Chateau Whistler on Feb 23, 2024
Thank you for taking the time to provide your feedback regarding your recent experience at Fairmont Chateau Whistler. At our property, we strive to offer all of our valued guests' truly exceptional experiences and service, therefore your feedback is extremely important to our team.We sincerely apologize for the challenges that you experienced during your visit and would very much like the opportunity to learn more details about your recent stay. If you could please contact our property directly a member of our team will be in touch with you shortly. Thank you again for taking the time to share your feedback with our team and bringing your experience to our attention. On behalf of our entire Fairmont team, we do hope to have the opportunity to welcome you back for another visit in the future.

8/10 Good

Talayeh, Lafayette

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect ski in and out hotel in Whistler with the most ideal location in Blackbomb. There is also a ski valet and storage. It gets very busy at most times of the year. Especially winter and summer. The lobby is like a train station with a lot of traffic people coming and going and many that just come to hang out in the mallard lounge. That can be annoying at times as the elevators can get quite full and it doesn’t seem very intimate. For the most part, we enjoyed our trip, but due to it being very busy, the staff are not as attentive as you would expect for a five star hotel. This is reflected at the pool, the restaurants and front desk. The food is very expensive, and there is a daily tax and resort fee that the hotel charges which works out to be approximately $150 on top of your nightly rate. We had suggested our friend to stay at the hotel, since it was his first time in Whistler and for him he was not expecting it to be so isolated. He preferred to be in whistler Village itself so for those who have not been please note that the hotel is located in blackcomb which is a 10 to 15 minute walk from Whistler Village. However the hotel has a free shuttle that runs every 15 minutes between the hotel and Whistler Village. The pool and Jacuzzi are a great for after a full day of skiing but again very busy and thus very dirty floors and water. They either need more cleaning stuff or need to limit the number of guests allowed at the pool perhaps timeslots?
Stayed 4 nights in Feb 2024
Response from Fairmont Chateau Whistler on Feb 23, 2024
Thank you for taking the time to provide your feedback regarding your recent experience at Fairmont Chateau Whistler. At our property, we strive to offer all of our valued guests' truly exceptional experiences and service, therefore your feedback is extremely important to our team.We sincerely apologize for the challenges that you experienced during your visit and would very much like the opportunity to learn more details about your recent stay. If you could please contact our property directly a member of our team will be in touch with you shortly. Thank you again for taking the time to share your feedback with our team and bringing your experience to our attention. On behalf of our entire Fairmont team, we do hope to have the opportunity to welcome you back for another visit in the future.

10/10 Excellent

Alexandra, Kirkland

Stayed 1 night in Feb 2024
Response from Fairmont Chateau Whistler on Mar 20, 2024
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Fairmont Chateau Whistler on Feb 1, 2024
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

10/10 Excellent

David, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Fairmont Chateau Whistler on Jan 15, 2024
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Fairmont Chateau Whistler on Jan 15, 2024
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Fairmont Chateau Whistler on Jan 10, 2024
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

2/10 Terrible

Yuxi

Stayed 1 night in Jan 2024
Response from Fairmont Chateau Whistler on Jan 28, 2024
Thank you for taking the time to provide your feedback regarding your recent experience at Fairmont Chateau Whistler. At our property, we strive to offer all of our valued guests' truly exceptional experiences and service, therefore your feedback is extremely important to our team.We sincerely apologize for the challenges that you experienced during your visit and would very much like the opportunity to learn more details about your recent stay. If you could please contact our property directly a member of our team will be in touch with you shortly. Thank you again for taking the time to share your feedback with our team and bringing your experience to our attention. On behalf of our entire Fairmont team, we do hope to have the opportunity to welcome you back for another visit in the future.

10/10 Excellent

Hythem, Dallas

Stayed 2 nights in Jan 2024
Response from Fairmont Chateau Whistler on Jan 8, 2024
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

10/10 Excellent

RIYAO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible experience, highly recommended
Stayed 1 night in Dec 2023
Response from Fairmont Chateau Whistler on Dec 29, 2023
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your winter getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
This is the best hotel I have ever been
Stayed 6 nights in Dec 2023
Response from Fairmont Chateau Whistler on Dec 29, 2023
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your winter getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

Baseer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great holiday decor. Great staff.
Stayed 5 nights in Dec 2023
Response from Fairmont Chateau Whistler on Dec 29, 2023
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your winter getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

Shinya, Santa Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely vacation for families! So thoughtful during the holidays with extra activities for kids!
Stayed 5 nights in Dec 2023
Response from Fairmont Chateau Whistler on Dec 22, 2023
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

MARIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel could probably improve their check in process. We needed to wait 45 minutes because there was only one person in the front desk doing the check in at 4 PM on a Tuesday in December. It would really help to be able to expedite the process especially when one has traveled so many hours to get to Whistler. Otherwise all other services were superb.
Stayed 3 nights in Dec 2023
Response from Fairmont Chateau Whistler on Dec 22, 2023
Thank you for sharing a review of your recent getaway to Fairmont Chateau Whistler. We appreciate you sharing your feedback with our team, both positive and constructive. Please know that we will share your feedback with our Director of Rooms for further internal review and discussion. We hope to welcome you back soon for another mountain getaway!

10/10 Excellent

jeff

Stayed 4 nights in Dec 2023
Response from Fairmont Chateau Whistler on Dec 22, 2023
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

Sandra, Vancouver

Stayed 2 nights in Dec 2023
Response from Fairmont Chateau Whistler on Dec 22, 2023
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

10/10 Excellent

Samuel

Stayed 3 nights in Dec 2023
Response from Fairmont Chateau Whistler on Dec 22, 2023
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

10/10 Excellent

kangmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fairmont Chateau Whistler on Dec 18, 2023
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

10/10 Excellent

Otgonbayar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fairmont Chateau Whistler on Dec 17, 2023
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

10/10 Excellent

David

Stayed 4 nights in Dec 2023
Response from Fairmont Chateau Whistler on Jan 4, 2024
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

8/10 Good

JAWON

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was great to stay Fairmont. I would like to go again.
Stayed 2 nights in Dec 2023
Response from Fairmont Chateau Whistler on Dec 13, 2023
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Fairmont Chateau Whistler on Dec 6, 2023
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Fairmont Chateau Whistler on Dec 6, 2023
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

10/10 Excellent

Yuliya

Traveled with partner
Liked: Amenities, property conditions & facilities
Nice grounds, friendly and attentive staff, great saunas and pool area
Stayed 1 night in Dec 2023
Response from Fairmont Chateau Whistler on Dec 5, 2023
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

ALEJANDRO, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel
Stayed 3 nights in Nov 2023
Response from Fairmont Chateau Whistler on Dec 5, 2023
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

10/10 Excellent

Gurdit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Fairmont Chateau Whistler on Dec 5, 2023
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

4/10 Poor

sharon wing si

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Payment date not clear, charge credit card without informing guest
Stayed 1 night in Nov 2023
Response from Fairmont Chateau Whistler on Dec 7, 2023
Thank you for taking the time to provide your feedback regarding your recent experience at Fairmont Chateau Whistler. At our property, we strive to offer all of our valued guests' truly exceptional experiences and service, therefore your feedback is extremely important to our team.We sincerely apologize for the challenges that you experienced during your visit and would very much like the opportunity to learn more details about your recent stay. If you could please contact our property a member of our team will be in touch with you shortly. Thank you again for taking the time to share your feedback with our team and bringing your experience to our attention. On behalf of our entire Fairmont team, we do hope to have the opportunity to welcome you back for another visit in the future.

10/10 Excellent

Janet

Stayed 1 night in Nov 2023
Response from Fairmont Chateau Whistler on Dec 22, 2023
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality you would expect from a Fairmont
Stayed 2 nights in Nov 2023
Response from Fairmont Chateau Whistler on Nov 29, 2023
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your summer getaway in Whistler. We hope to see you at the Chateau again soon!

10/10 Excellent

Ryan

Stayed 2 nights in Nov 2023
Response from Fairmont Chateau Whistler on Dec 17, 2023
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

8/10 Good

sandeep

Liked: Cleanliness, property conditions & facilities
Asked for water and they charged 10$ for two tetra packs May be the idea of normal drinking water is alien to money making chains
Response from Fairmont Chateau Whistler on Nov 29, 2023
Thank you for sharing a review of your recent getaway to Fairmont Chateau Whistler. We appreciate you sharing your feedback with our team, both positive and constructive. We hope to welcome you back soon for another mountain getaway!

10/10 Excellent

Vishav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Fairmont Chateau Whistler on Nov 29, 2023
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

8/10 Good

Sanaz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always pleasant to go to Fairmont chateau.
Stayed 1 night in Nov 2023
Response from Fairmont Chateau Whistler on Nov 21, 2023
Thank you for sharing your review of your recent visit to Fairmont Chateau Whistler. We look forward to welcoming you back for another visit in the near future!

10/10 Excellent

debera

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect getaway with my daughters and grandchildren but also worth returning on my own to take advantage of a few spa treatments. Thoroughly loved it.
Stayed 2 nights in Nov 2023
Response from Fairmont Chateau Whistler on Nov 21, 2023
Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!