Ratings based on 1,134 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Victoria BC

Good hotel

Posted Aug 21, 2016
Rooms need to be renovated as it is looking preety worn out.
Comment from Hotel Management
Aug 23, 2016 by Chris Vick, Hotel Management
Dear GS, Thank you for taking the time to share your comments in regards to your experience at our property. I truly appreciate your valuable feedback and can assure you that your comments have been taken very seriously and will be beneficial in assisting us in the future. Sincerely, Christopher Vick, Director of Rooms
5 out of 5
by A verified traveler from Portland OR

Perfectly located in upper village

Posted Aug 21, 2016
Room was clean and so spacious! Such a comfortable bed and staff was top notch.
Comment from Hotel Management
Aug 23, 2016 by Chris Vick, Hotel Management
Dear Kurt, Thank you for taking the time to share your comments in regards to your experience at our property. We are glad you enjoyed the service and our comfortable plus pillowtop mattresses during your stay. We hope to welcome you back to our property again soon. Sincerely, Christopher Vick, Director of Rooms
5 out of 5
by A verified traveler

プールが楽しめる

Posted Aug 20, 2016
とても落ち着けて、プールやジャグジーが充実していて、ファミリーには最高です。また行きたいと思います。
Comment from Hotel Management
Aug 23, 2016 by Chris Vick, Hotel Management
Dear kumy, Thank you for taking the time to share your comments in regards to your experience at our property. We are glad you enjoyed your stay and hope to welcome you back to our property again soon. Sincerely, Christopher Vick Director of Rooms
5 out of 5
by A verified traveler

Very nice hotel..

Posted Aug 17, 2016
Lovely experience. We ere happy that they are a pet friendly hotel too
Comment from Hotel Management
Aug 25, 2016 by Chris Vick, Hotel Management
Dear Anonymous, Thank you for taking the time to review your most recent stay with us here on Expedia, we value your feedback. Sincerely, Christopher Vick Director of Rooms
4 out of 5
by A verified traveler from Vancouver

Great Hotel but lock off rooms are noisy

Posted Aug 11, 2016
The room layout, furniture, lighting, bathroom all were great however it was a "lock-off" room with a door between us and the adjacent room. We heard every word and tv show they watched as though they were in our room. Very poor for a Fairmont.
Comment from Hotel Management
Aug 11, 2016 by Chris Vick, Hotel Management
Dear Steve, Thank you for taking the time to share your comments in regards to your experience at our property. We are glad you enjoyed your recent stay at our property. I truly appreciate your valuable feedback and can assure you that your comments have been taken very seriously and will be beneficial in assisting us in the future. Sincerely, Christopher Vick Director of Rooms
5 out of 5
by A verified traveler

Hotel près de Whistler, avec un Super Spa

Posted Aug 9, 2016
Les plus grandes qualités de cet hotel sont assurément les employés de l'hôtel et le confort! Avec un spa gratuit, interieur et exterieur extraordinaire (spa, sauna, vestiaires avec douches et chaises longues) nous avons réussi a nous reposer après une longue journée en montagne! Les employés ont toujours su nous aider à trouver des activités, restaurant, etc. Les chambres ont besoins d'être mis au goût du jour: la décoration est démodée. Mais les chambres sont très propres. Le buffet au restaurant de l'hôtel est dispendieux mais à la hauteur de notre demande. À quelques minutes du village de Whistler. Je recommanderais cet hotel!
Comment from Hotel Management
Aug 11, 2016 by Chris Vick, Hotel Management
Dear Anonymous, Thank you for taking the time to review your most recent stay with us here on Expedia, we value your feedback. Sincerely, Christopher Vick Director of Rooms
5 out of 5
by A verified traveler from Estado de Mecxico

Hotel agradable, muy cómodo, limpio y bonito

Posted Aug 9, 2016
Un hotel muy cómodo y serca de todas las instalaciones muy comido y agradable.
Comment from Hotel Management
Aug 17, 2016 by Chris Vick, Hotel Management
Dear Anonymous, Thank you for taking the time to share your comments in regards to your experience at our property. We are glad you enjoyed your stay and hope to welcome you back to our property again soon. Sincerely, Christopher Vick Director of Rooms
2 out of 5
by A verified traveler

Disappointing

Posted Aug 8, 2016
Pros: See above
Cons: suggested in above answer
Location: not in mood
There was power outage, we were not accommodated at all - I had 2 kids with me ( 2 years and 5 years old),they were unable to sleep, the generator kicked which was right beside our room, even upon complaining nothing was done. The Hotel could have apologized in writing if they could not offer any discount or voucher of some kind. Not impressed.
Comment from Hotel Management
Aug 17, 2016 by Chris Vick, Hotel Management
Dear Anonymous, Thank you for taking the time to share your comments in regards to your experience at our property. Please accept our sincere apologies and regret in failing to meet your expectations regarding your visit. Thank you for sharing your comments regarding the cleanliness of your guest room. I truly appreciate your valuable feedback and can assure you that your comments have been taken very seriously and will be beneficial in assisting us in the future. Sincerely, Christopher Vick Director of Rooms
4 out of 5
by A verified traveler from Thousand Oaks, CA

Hotel right on lifts.

Posted Aug 8, 2016
Pros: Concierge very helpful with plans on going to Victoria.
Cons: A little large for us but a very nice hotel.
Location: Fabulous location near restaurants and shops and lifts. Views of slops or city.
Only stayed two days. Toured the city and went up lifts . Beautiful views.
Comment from Hotel Management
Aug 11, 2016 by Chris Vick, Hotel Management
Dear Anonymous, Thank you for taking the time to share your comments in regards to your experience at our property. We are glad you enjoyed your stay and hope to welcome you back to our property again soon. Sincerely, Christopher Vick Director of Rooms
5 out of 5
by A verified traveler

Posted Aug 7, 2016
Great location, friendly & professional staff, clean rooms.
Comment from Hotel Management
Aug 11, 2016 by Chris Vick, Hotel Management
Dear Anonymous, Thank you for taking the time to review your most recent stay with us here on Expedia, we value your feedback. Sincerely, Christopher Vick Director of Rooms