Great place, one big surprise issue
Posted Aug 24, 2016
The Hotel is excellent, exactly what one would expect from a Westin, which is why we booked our stay there. Always top notch. On this trip we traveled on our tour class Harley Davidson. We arrived late in the evening, which was not at all an issue with the check in and we were advised by a very helpful check in staff member where the best and safest place to park the Harley would be, right in the viewing area of a security camera that the night manager could see the bike all night. Fantastic we thought, just perfect.
In the morning we went for a great swim, packed up and went downstairs to checkout and to put the luggage back on the bike...and the bike wasn't in it's spot where we had left it. It had been moved to what I felt was a considerably less than desirable spot. Here are a few of the issues we had with that: The bike is very heavy, one of the biggest motorcycles on the road. It is also one of the most expensive motorcycles on the road. It is also a motorcycle that should NOT be moved by anyone not FULLY familiar with expensive heavy motorcycles. When I inspected the bike it was covered in fingerprints and smudges (trust me, the bike is always spotless), the mirrors were all knocked out of position and it look exactly like kids had been climbing on it!
When we asked why the bike had been moved we were told that the Valet Manager just "didn't like where it was parked" but yet the spot where the bike had been...wasn't occupied. Didn't impress us much to be honest.